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Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed
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Reviews

4.1
Average based on 14 reviews
  • Excellent Service and Experience !!

    Service was excellent (Joel J.) Went over and above to help us and took care of all our service needs. Very professional and polite. Definitely wo...

    Dealer Response

    Thank you for the recommendation! Customer service is a top priority for our team and we're glad to hear you enjoyed working with Joel to find you...


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    Service was excellent (Joel J.) Went over and above to help us and took care of all our service needs. Very professional and polite. Definitely would recommend to a friend or family member. Great experience. Thanks !!

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the recommendation! Customer service is a top priority for our team and we're glad to hear you enjoyed working with Joel to find your new ride. Thanks again!


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  • Retract of Poor Customer Service

    I have to retract a prior review of poor customer service 3/28/2016 .. Patsy Lou GMC Where as there was a missed appointment on this new program t...

    Dealer Response

    We're glad everything could be taken care of, Tom! We never want you to feel like you've received poor customer service from our team and we'll al...


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    I have to retract a prior review of poor customer service 3/28/2016 .. Patsy Lou GMC Where as there was a missed appointment on this new program they had just begun to offer an set appt. ... The Sales team shortly after learning of this mishap jumped on this like I never would have expected ... I received a call apologizing for the appointment missed ... then shortly there after a second call from Internet Manager Brian Compton .. Who took full ownership of the situation an stated that he wanted to make things right ... and offered to either come in an pick up the gift card offered or he could drop it in the mail ... I assured him at that time the gift card was really no big deal an after hearing his explanation I understood ... Well fast forward today a knock on the door an its Brian Compton .. wanting to give a face to face apology and bring the offered gratuity (plus) .. I am so impressed that first the sales team took such concern over this an wanted to right a wrong that easily could have just slipped away ... Second that Manager Brian Compton took full ownership of the mishap a personal quality not seen these days .. no passing the buck .. no someone should have .. and was concerned enough to take time from his after hours to make things right .. Integrity ... Above an Beyond

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're glad everything could be taken care of, Tom! We never want you to feel like you've received poor customer service from our team and we'll always try to make things right when we can. If there's anything else we can do for you in the future, please don't hesitate to give us a call or stop back in if you happen to be nearby. Thank you!


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  • Poor customer relations discouraged

    well from a very satisfied customer to very unsatisfied ... all began Friday 3/25/2016 received call telling me that Patsy Lou was in need of newe...


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    well from a very satisfied customer to very unsatisfied ... all began Friday 3/25/2016 received call telling me that Patsy Lou was in need of newer/used GM trucks do to tax season an their stock of newer used trucks basically being depleted .. an they had notification from their service manager that my truck was nice an well taken care of (so the story goes) an they would like to see mine to make an offer an see about getting me into a newer 1 .. mine is a 2014 an I start shopping around 3 years (this was my second new purchase from PL) a little premature but I thought id check it out ... along with the promise of an American Express gift card for coming in .. so the app. was set for 3/28/2016 @ 8:15 am ... around 8 pm I receive another call from PL dealership to confirm appt. an asked if id be there for sure .. I showed an gave the lady my conformation # an nobody had a clue as to what I was there for an the ladys at the front desk did do all they could to sort thru this after about 15 min they were able to contact the fellow I was supposed to have an appt. with an he would be there in roughly 10 min. .. 25 min later he showed an had no clue as to why I was there .. an promptly hooked me up with a salesman .. who ask what I needed .. I explained you guys called me ?? Really ?? a morning blown no gift card .. after placing a call to the original call # about an hour later got a call from PL dealership .. Sorry ... Done deal I guess ... Looks like my 2017 Sierra will be coming from another dealership

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since December 2010

If you are in consideration of purchasing a vehicle, stop into one of our locations where someone from our helpful and outstanding sales staff can assist your buying desires and needs. Patsy Lou's staff works to get the best deal for you, the customer. Patsy Lou offers multiple locations: Patsy Lou Chevrolet, Patsy Lou Buick GMC and the Mega Lot complex on the corner of Corunna and Linden Rd. All of the facilities are located in the beautiful city of Flint, Michigan. Patsy Lou not only provides a clean wonderful place to purchase your vehicle but also provides an outstanding service.

"Whether you are in the market for a new or pre-owned vehicle Patsy Lou Chevrolet, Buick GMC is the dealer for"