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Reviews

Average Ratings

4.4
359 lifetime reviews. Includes reviews of Royal Palm Nissan from DealerRater.com
  • Excellent Service and Communication Skills
    February 6, 2017

    I was completely satisfied with Jay. He did a wonderful job and was very professional. His communications skills were excellent. He is a great rep...


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    I was completely satisfied with Jay. He did a wonderful job and was very professional. His communications skills were excellent. He is a great representative of Royal Palm Nissan. When it comes to sales and service we will return because of Jay Donald and Joan Grossman

    Does recommend this dealer
    Came in for service or repair

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  • Tried to shortchange me; when caught, just plain insulting
    December 17, 2016

    I initially gave Royal Palm Nissan a good review for the sale of my 2016 Titan XD Pro-4X, but then I was told that the truck only came with one In...


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    I initially gave Royal Palm Nissan a good review for the sale of my 2016 Titan XD Pro-4X, but then I was told that the truck only came with one Intelligent Key. Hmm. Two keys, but only one key fob to remote-start the truck, remotely lock/unlock, remote trailer light check, etc. I had a Titan King Cab that was delivered with two fobs, a Titan that was delivered with two fobs, but times change? And then there was all the 2016 Nissan Vehicle Delivery System paperwork that hadn't been completed, that I discovered in the passenger-side door pocket. Had all the service-dept items checked off (battery test code wasn't entered where indicated, but who knows?) , but NOTHING completed for the sales dept. - checklist for familiarizing the customer with the truck's features was, of course, all blank. No wonder I had to use the Owner Manual to figure out things like "Tow Mode". I figured the single key fob was no big deal, since I paid less than $20 on Amazon for a replacement key fob for the Titan that I traded-in for the Titan XD. Guess again. $273 from a dealer (only) since it apparently requires programming that only a dealer can do. I pinged Nissan NA Consumer Services, and they informed me that two Intelligent Keys should have been delivered WITH the truck. Nissan NA told me to contact the Royal Palm Beach Nissan Service Manager, Jimmy Beal, to get the other key fob, and informed me that there was a recall on the truck that I should get "fixed" while I was at the dealer. Jimmy Beal set an appointment for me to get the recall work and key fob, and sent me a reminder the day of the appointment. I showed up at the dealership, gave them my one and only Intelligent Key, and left the dealership. 15 minutes later I get a call - "I'm sorry, but we don't have any Titan mechanics today, so we can't work on either of the recalls" (one which causes the fuel gauge to red incorrectly, and another to reprogram the transmission shift parameters). So, let me get this straight - I drive 45 minutes from where I live for a 1:30 PM appointment to get some defects fixed (and get the key fob that I should have been delivered with the truck), and I get a call from RP Nissan a goodly while after I leave, saying that one Titan mechanic was on vacation, and the other one didn't show up for work. Okay, I understand scheduling problems, but RP Nissan had 4+ hours that day prior to my appointment to call me (and any other Titan owners who were scheduled to have service work performed that day) and say, "Sorry, we need to reschedule", and they just couldn't be bothered - because you can't tell me that in the history of RP Nissan, this is the first time that something like this has happened. You'd think they would at least wash the truck by way of apology, but no - I got the second Intelligent Key, and an apology that was essentially, "sh-t happens". I know it isn't the service writer's fault, but OMG, I certainly won't ever do business with Royal Palm Nissan again if it can be avoided! Nissan builds a GREAT truck, but I have yet to encounter a Nissan dealer in the West Palm Beach area that is worth a damn for sales and service (although Wallace Nissan in Stuart has a decent service department). If the Toyota Tundra met our requirements, we would have bought a Tundra rather than the Titan XD, if for no other reason that the two Toyota dealer we have had sales and service from, Treasure Coast Toyota, has been 5/5 for both our Toyotas - professional, timely, courteous. Nissan, are you listening? Your horrendous sales and service is severely degrading the value to customers (and your corporation) of your great trucks!!!

    Does not recommend this dealer

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  • Fast, friendly, and knowledgeable; will work with you
    November 16, 2016

    My wife and I purchased a 2016 Titan XD Pro-4x from Royal Palm Nissan in November of 2016. Our salesperson, Brandone Gomez, was friendly and know...


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    My wife and I purchased a 2016 Titan XD Pro-4x from Royal Palm Nissan in November of 2016. Our salesperson, Brandone Gomez, was friendly and knowledgeable of the features of the truck, and was a real pleasure to work with. Jimmy Beale, the sales manager, worked with us on the price of the truck and gave us a fair trade-in value for our 2006 Titan SE (LOVED that truck, which was solid as a rock)(anyone looking for a good used Titan with Max Tow and 82k miles that still runs like a Swiss watch, call Royal Palm - fast!) Both Brandone and Jimmy were extremely courteous and went "above and beyond" to explain any details we didn't fully understand, and alleviate any concerns that we raised. Only downside, the "detailing team" that was supposed to clean the truck before delivery certainly didn't do any "detailing" (more like "sprayed it with a hose"), since the new truck had dirt and water spots all over, but I guess that's what happens when they do the work after sundown(?) I also had to remove a bunch of part# stickers/barcode stickers from the inside of the driver's side door frame (yes, obvious as soon as you opened the door), which didn't say much about the "detail" of the "detailing". Other than the "detailing", our entire purchase experience with Royal Palm Nissan was a pleasure. Highly recommended.

    Does recommend this dealer

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  • Amazing car buying experience.
    November 2, 2016

    Last Saturday I came to Royal Palm Nissan to test drive a preowned Jeep Renegade. I drove two hours across the state to see this car. Upon arrival...


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    Last Saturday I came to Royal Palm Nissan to test drive a preowned Jeep Renegade. I drove two hours across the state to see this car. Upon arrival my salesmen CJ already had it out and ready to go. During the test drive CJ answered every single question I had about the car. He was able to get me an amazing deal and was so patient and helpful. He really took the time to explain everything and work with me to get the deal done to where I was happy. Not only was my experience with my salesmen exceptional but to make it even better the finance manager I was assigned with was awesome as well. Overall my experience at Royal Palm Nissan was phenomenal and well worth the drive!

    Does recommend this dealer

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  • Excellent Service
    October 1, 2016

    Jay has been servicing my Nissans for eight years. Jay goes above and beyond to exceed my expectations and always exemplifies fairness, and honest...


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    Jay has been servicing my Nissans for eight years. Jay goes above and beyond to exceed my expectations and always exemplifies fairness, and honesty. Jay treats you like family and sets the benchmark for excellence at Royal Palm Nissan. Jay is an asset to your organization.

    Does recommend this dealer
    Came in for service or repair

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  • Thanks Jean-Milou Francios
    September 19, 2016

    Hi, I am Ana, i feel so happy i could trade my 2012 Nissan Versa for a new Versa 2016. Jean is more than a seller, he treats you like part of hi...


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    Hi, I am Ana, i feel so happy i could trade my 2012 Nissan Versa for a new Versa 2016. Jean is more than a seller, he treats you like part of his family, like a friend He is a good listener, helpful, and enthusiastic person. Thanks again Jean!!

    Does recommend this dealer

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  • Angel C.

    Since I purchased my car from Royal Palm Nissan. I have had nothing but EXCEPTIONAL service. The staff is so accommodating. They never try to sell...


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    Since I purchased my car from Royal Palm Nissan. I have had nothing but EXCEPTIONAL service. The staff is so accommodating. They never try to sell me anything I do t need. I don't dread dealing with them. Angel is very knowledgable and does a great job of getting you vehicle serviced in a timely fashion without making you feel like a number. I will ALWAYS have my service done at Royal Palm Nissan.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No pressure

    Went to buy a used Cadillac SRX. Anthony was our sales rep. There were no attempts to steer us to another more expensive vehicle. He only worked...


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    Went to buy a used Cadillac SRX. Anthony was our sales rep. There were no attempts to steer us to another more expensive vehicle. He only worked to make sure that we were satisfied with our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Painless process
    September 6, 2016

    The staff at this dealership is amazing helpful and can make an impossible task possible got me the best rate i could have gotten the price i want...


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    The staff at this dealership is amazing helpful and can make an impossible task possible got me the best rate i could have gotten the price i wanted and way under the payment i wanted please go see them and ask for jean

    Does recommend this dealer

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  • I was satisfied

    Everything well and I couldn't be more proud to buy a car over there. Everything about that dealership was great. When I'm going to buy another ca...


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    Everything well and I couldn't be more proud to buy a car over there. Everything about that dealership was great. When I'm going to buy another car, you bet I will contact them first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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