I spoke with the same individual on multiple occasions and there response has been twice in 6 months. Was promised they would call me back and get me... a great deal and the truck I want. Nothing still. They are wonderful people but very busy.
Bought a 2015 ford fusion had good credit still had to pay 19.75% interest would never buy another car from them very poor customer service car needed... a oxygen sensor 1week before it can be serviced should have been fixed before being sold
I found it odd that upon choosing a new car, I was asked if I had a down payment to put down and I said no. Was told that wouldn’t be a problem and nothing... else was mentioned about it. After I sign all the paperwork, with a witness, Jose calls me days after and says “oh by the way, you owe us money for your down payment” I tried to talk to management about my concern and before I could get 2 words out, Jay goes “did you sign this? Did you sign this paperwork? Is that your signature?” I knew I should have dropped the pen the moment Jose started being pushy with me and my grandmother when it came to sign the paperwork. I won’t be making that mistake again.
I had a great time with everyone that works at Brandl Auto Connection in St.Cloud. Everyone was more than happy to help me with any questions. I was a... little unrealistic when i first went there thinking i could get a $100 a month payment. I left with a payment that was around $300 which was a little more realistic on an SUV and it was still comfortable for me. They arent like other dealers around. They truly want to help. I am glad i didnt go buy here pay here and i tried Brandl Auto Connection first!
I was pre-approved. Arrived and vehicle I was looking at had 20000 more miles than advertised. First sign if trouble! Still I was ready to make a deal... the dealer pulls back their original offer. Even though they had my vin they "thought" my truck was a 4wd. So now they cant reach their wholesaler for reduction of value re-evaluation of the truck value. And they say I could have a New offer tomorrow. Don't waste your time like I did. Way to use a day off up on incompetence. I hope management calls me to discuss how this went. I took copies of the false advertising to share with the management as well.
They will promise you things and will not do them. There were red flags I should have just walk away. Then to top it off they change the cars rims. ... The rims when I bought the car were different when the vehicle was deliveried. Buyies beware!!!!!!!!
We went into Brandl a couple months ago to talk about the chances of getting financing on a vehicle right after filing for bankruptcy. We were expecting... the typical eye roll and "good luck with that" attitude, but Troy had no judgment towards us at all and said he would help us find what we wanted and get us financing for it. We came back once we had the discharge papers and picked out a truck. They sent the file to the bank to get an idea of what type of financing we could get, unfortunately the bank said no on that particular truck but said they would approve something with less miles and around the same price. Brandl didn't have any trucks on their lot that met our needs, miles, & price so they went out and bought one from another dealership. They wanted to save our credit scores as much as possible and knew if we went somewhere else our score would drop even more. Jose honored the asking price advertised on the other dealership's website and worked his butt off to get the lowest payments possible. We never thought we could get approved for a nice, reliable truck so soon after filing bankruptcy. All of the guys at Brandl made the whole process easy and we will definitely be recommending them to our friends and family!
Brad and Jose made it a lot of fun buying my First car! I would recommend both of them and the entire dealership to any of my friends and family to buy... from them. I will be back for another!
I had a great experience with the professionals at Brandl Auto Connection. Brad and Jose were wonderful to work with. They helped me get into a car I love... and that will work great for me for years. They answered all my questions-and even some I didn't think of. I will recommend this company to anyone who is looking for a vehicle.
After several months of denial after denial. I filled out a credit app. I received a call within 20 minutes asking what I was looking for. 30 mins later... he found me a great affordable HHR. Buying process was easy. That even when the extra mile to have a full inspection done. Free of charge. Set up with a 2 year warranty so my lead foot is covered. Make sure you talk to Jose when you call. Excellent finance guy