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Reviews

Average Ratings

4.9
952 lifetime reviews. Includes reviews of Lou Fusz Toyota Scion from DealerRater.com
  • Quality Service, Quality Work

    Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they...


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    Hit a curb during a bad ice storm in December. This place was the closest certified dealership to me. It took a while to get it completed but they were slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Jim Donohue was excellent and most professional! Thanks!
    May 25, 2017

    My experience at Lou Fusz was so easy ... everybody was extremely helpful! Jim, thanks so much for taking the time to assist me/us ... probably ...


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    My experience at Lou Fusz was so easy ... everybody was extremely helpful! Jim, thanks so much for taking the time to assist me/us ... probably dropping everything else on your list of 'to do's' to help me with purchasing a new car. Thanks for taking the time to show my everything and help me transition into my NEW VEHICLE!!! You all are awesome! Blessings!

    Does recommend this dealer

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  • scott chistensen
    May 20, 2017

    We just drove off with a leased rav4xle. I compare turning in a car and leasing or buying a new one to going to the dentist............. Not norm...

    Lou Fusz Toyota

    Thanks for sharing your review! We're happy to hear that Scott and our team made your experience enjoyable and hassle-free. We appreciate your b...


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    We just drove off with a leased rav4xle. I compare turning in a car and leasing or buying a new one to going to the dentist............. Not normally a pleasant experience. Our experience with Scott and the entire team at Lou Fusz was nothing like that. They bent over backwards and made us feel like part of the family. This is my 6th car I have leased from Lou Fusz. We love Toyota cars and their service department and I would recommend this dealership to anyone looking a great product , good people and fair treatment. , Thanx again Scott Jeff & Barb Gelber

    Does recommend this dealer
    Lou Fusz Toyota

    Thanks for sharing your review! We're happy to hear that Scott and our team made your experience enjoyable and hassle-free. We appreciate your business, please let us know if we can be of service in the future!


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  • I enjoyed my experience with Lou Fusz Toyota.
    May 20, 2017

    Jim was great to work with and made it easy to purchase my 4Runner from him. He didn't put any pressure on purchasing a car which made it a fast ...

    Lou Fusz Toyota

    Thank you for the review, Kimmy! We're happy to see that Jim was able to help you have a five-star purchasing experience. We appreciate your busin...


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    Jim was great to work with and made it easy to purchase my 4Runner from him. He didn't put any pressure on purchasing a car which made it a fast and enjoyable experience. I'm very pleased with my purchase from Lou Fusz as well as the coverage. I have already recommended Jim to a co-worker that is looking to buy a car.

    Does recommend this dealer
    Lou Fusz Toyota

    Thank you for the review, Kimmy! We're happy to see that Jim was able to help you have a five-star purchasing experience. We appreciate your business and your recommendation. Congratulations on your 4Runner!


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  • Good experience
    May 19, 2017

    Bought car from saleswoman Nancy Schubert. She was cordial, matched another dealership's lower price, and accommodated our special payment situati...

    Lou Fusz Toyota

    We appreciate you taking the time to write us such a great review! Nancy will be pleased to hear your kind words. We strive to do all we can to ma...


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    Bought car from saleswoman Nancy Schubert. She was cordial, matched another dealership's lower price, and accommodated our special payment situation, following us home so we could grab my checkbook. Answered all our questions.

    Does recommend this dealer
    Lou Fusz Toyota

    We appreciate you taking the time to write us such a great review! Nancy will be pleased to hear your kind words. We strive to do all we can to make sure our customers are taken care of and that they head home as satisfied as you. Please think of us again for any of your future needs.


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  • Great people at Lou Fusz Toyota!!
    May 19, 2017

    I had a great experience at Lou Fusz Toyota. Found a car on line, was assisted by Shelby on who to contact at the dealership. Met Roger, who assi...

    Lou Fusz Toyota

    Thank you for the five-star review, Tammy! We're glad that Shelby and Roger were able to help you have an enjoyable experience. Congratulations on...


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    I had a great experience at Lou Fusz Toyota. Found a car on line, was assisted by Shelby on who to contact at the dealership. Met Roger, who assisted me with finding a car to buy for my daughter. Roger was very friendly and made the experience very fast and easy. Roger is a real professional and very kind. He sat and talked with me while the process of buying a car was completed. Travis was very quick and professional, and Joe helped me make the surprise for my daughter's car come true.

    Does recommend this dealer
    Lou Fusz Toyota

    Thank you for the five-star review, Tammy! We're glad that Shelby and Roger were able to help you have an enjoyable experience. Congratulations on your purchase!


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  • My New Highlander!
    May 17, 2017

    Jeremy was so great to work with! So was the manager Chuck! Both got things done quickly and efficiently. My lease was done in an hour and a half...

    Lou Fusz Toyota

    Thank you for the five-star review! We're happy to see that Jeremy, Chuck, and the team helped you have a five-star experience at our dealership.P...


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    Jeremy was so great to work with! So was the manager Chuck! Both got things done quickly and efficiently. My lease was done in an hour and a half and I couldn't have been happier with the car and how they worked with me to get the monthly payment I needed! Jeremy answered all my questions and I could tell he really cared about the needs of his customers. I have never had such a great experience buying a car! Plus--I loved the red bow and the selfie stick! A great touch before driving my new car away!

    Does recommend this dealer
    Lou Fusz Toyota

    Thank you for the five-star review! We're happy to see that Jeremy, Chuck, and the team helped you have a five-star experience at our dealership.Please don't hesitate to contact us if you have any other questions. Congratulations on your purchase!


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  • Quick, Easy, Great Experience
    May 16, 2017

    Nancy did a wonderful job finding the car I wanted and kept me very informed along the way while it was being built, she was great during the whol...

    Lou Fusz Toyota

    Jim, I'm so pleased Nancy helped you find the car you wanted. Thanks so much for coming to see us. It was a pleasure to have you. We hope you cont...


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    Nancy did a wonderful job finding the car I wanted and kept me very informed along the way while it was being built, she was great during the whole process and was very responsive to any and all of my questions throughout. Overall experience was great, very quick and easy. Bob in finance also did a great job breaking down my options, making sure I got the best deal possible, and was very friendly. Would highly recommend Lou Fusz Toyota.

    Does recommend this dealer
    Lou Fusz Toyota

    Jim, I'm so pleased Nancy helped you find the car you wanted. Thanks so much for coming to see us. It was a pleasure to have you. We hope you continue to enjoy your new vehicle. Thanks again.


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  • Great buying experience but not so good finance experience
    May 15, 2017

    Selecting the car and coming to the agreement with the salesman was great. He went above and beyond to make us happy. In the finance office howe...

    Lou Fusz Toyota

    Thanks so much for coming to see us. I appreciate you taking the time to post a review about your experience with us. Thank you for bringing to my...


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    Selecting the car and coming to the agreement with the salesman was great. He went above and beyond to make us happy. In the finance office however, it took very long to go over the warranties and packages available. We weren't over pressured but selecting the packages was strongly emphasized. We spent absolutely no time discussing the terms of the loan. When I questioned the interest rate, I was quickly told it was good. After getting other rates on my own and calling the finance director the next day, I was able to get an interest rate that was 1.4% lower in less than an hour. The fact that this was able to be done so quickly after I made some noise, makes me believe that the finance director was less than honest the first time around or is not good at his job.

    Does recommend this dealer
    Lou Fusz Toyota

    Thanks so much for coming to see us. I appreciate you taking the time to post a review about your experience with us. Thank you for bringing to my attention your experience with the finance director. I will look into this to see how we might do a better a job in that regard. Regardless, it was an absolute pleasure to have you come to us. We look forward to helping you again. Thank you.


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  • Love the lot fusz experience
    May 15, 2017

    The staff is always friendly and helpful. I feel respected and not pressured. They are great with follow up assistance after my purchase is comp...

    Lou Fusz Toyota

    Thank you for your review. Our team always puts customer care first and we are glad that you could experience this. We appreciate your business wi...


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    The staff is always friendly and helpful. I feel respected and not pressured. They are great with follow up assistance after my purchase is complete as well.

    Does recommend this dealer
    Lou Fusz Toyota

    Thank you for your review. Our team always puts customer care first and we are glad that you could experience this. We appreciate your business with us and invite you to come back!


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