Reviews
Nancy and Chuck were a joy to work with. Both were very...
Nancy and Chuck were a joy to work with. Both were very honest and made us feel comfortable that we were being treated fairly. This is the second car we bought from the Fusz network.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Everything was awesome, especially Jim and Shane! Great...
Everything was awesome, especially Jim and Shane! Great experience overall and they take care of the first responders. Toyota makes a great product and Lou Fusz makes buying it easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.
Purchase of a new vehicle
Always a pleasure to work with James Conaway, friendly, explains everything in detail, Donny Nolting was also very friendly and made the financial paperwork painless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!
Rich was friendly, knowledgeable & thorough. He was joy...
Rich was friendly, knowledgeable & thorough. He was joy to work with and made the whole process easy. Thanks, Rich! We love our new van so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!
Amazing
Mike and the team helped make this a great experience for me. He was quick to answer phone calls and texts which aided in making this deal quick and seamless. He and his team answered all my questions thoroughly and was always attentive to what I wanted. Can't thank them enough for their time. 10 out of 10, would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!
Great experience
Was looking for a newer Sienna AWD. Looked at all Toyota dealer websites from St Louis to Springfield, IL to Mt Vernon and Effingham. Lou Fusz had one that looked like best deal. Contacted online and very shortly had email from Roger Heffernan (on a Friday). Vehicle was at detailers and did not come available until Thursday (it was Christmas week). I'd email Roger once a day, and he would promptly answer and let me know the status on the van. Once it was in, he had the van ready to look at and with his boss Jeff Strum painlessly expedited us through the trade in and purchase process. I got a fair value for my trade, and a fair purchase price. Highly recommend Roger if you're looking for a used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.
I recently purchased a Toyota Highlander Limited and was...
I recently purchased a Toyota Highlander Limited and was pleased with my experience, particularly with John Gibbs who from the sales department. He was very courteous and helpful, and met our needs throughout the process. Lou Fusz had a large selection in their inventory.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!
Scott C was super responsive and helpful during my car...
Scott C was super responsive and helpful during my car buying experience. He made the process quick and painless. I highly recommend him to amyone looking to buy a new car. He took into consideration every one of my questions and was able to get me quick financing and the car I wanted for less than I expected.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.
Great experience with Scott, Chelsea and Donny
Dealer in Florida wouldn’t work with me. Contacted Fusz Toyota in August 2019 and they were helpful from the start up through my purchase on 12-19-19. The help I received from Scott, Chelsea and Donny was worth the flight from Florida. Scott took a great deal of time to set everything up and make sure I understood how everything worked. Mark Brown Florida
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Mike and the team were extremely professional and...
Mike and the team were extremely professional and forthcoming about everything I needed to know about my new vehicle. I would highly recommend checking them out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
