Reviews
Excellent customer care, personable and not pushy. No...
Excellent customer care, personable and not pushy. No haggle experience and quick process. Manager was also very pleasant, genuine interactions with best interest of customer in mind.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.
Mike Carroll and Jeff Strum were great to work with. Made...
Mike Carroll and Jeff Strum were great to work with. Made everything extremely easy and fast. Made sure we were 100% satisfied with the deal before we left. Would definitely with with both of them again of buying a preowned car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.
My dread of the process for purchasing a new car has...
My dread of the process for purchasing a new car has disappeared. Alex Abramson at Lou Fusz provided me with patient explanations and instructions, but not too much! VERY PLEASED with the process and the value I got for my 2020 Camry XLE! THANKS AGAIN, ALEX!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Great experience!
Working with Rick was fast and easy! I would recommend anyone looking for a smooth car buying experience to reach out to him. I highly recommend working with Rick at Lou Fusz.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.
Hadn't planned on doing it, but still glad I did.
I rely heavily on my car. I had a 2004 Town & Country van that was in steady decline. It's December and I knew I needed to do something. I watched endless YouTube videos and talked to several people in the parking lot at Lowes or Schnucks or the gas station that had the short list of vehicles I was interested in. I happened by Seeger Toyota...moving on. I went to Lou Fusz Toyota. Salesman James Donohue and sales manager Shane Roemer could not have been more helpful. I went in with a long list of questions and James answered every one without hesitation. I could tell he really knew the details of the car I was interested in and why I was interested in it. He also let me know of other options and was not the least bit pushy. Without dragging my little story on and on, let me just say...I really am glad I went to Lou Fusz Toyota and I really am glad I was lucky enough to have James Donohue as my salesman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
I had a most pleasant experience with our salesman Rick...
I had a most pleasant experience with our salesman Rick Summerfield!!! He was trustworthy, personable and a great salesman!! I would recommend him to anyone!!!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!
Great deal!!!!
This was my first buying experience with Lou Fusz Toyota in St. Louis. It will not be my last. This was a smooth and easy process to purchase my new vehicle. It was a pleasure to work with my sales consultant Roger Heffernan. Roger made sure we were in our comfort zone. A big shout out to Roger and his manager Jeff Strum for the great deal and pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!
Honest and Friendly Service
We worked with Roger Heffernan and I have to say he was extremely patient throughout our process. He worked to find us the best option for our budget and kept all the facts on the table throughout. I'd buy my next car from him without any hesitation. He made car buying such a stress free experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.
Such a pleasant experience!
Scott Christensen made the search for a new vehicle extremely simple! And he took the time necessary to explain the outstanding features of my new Rav4! Would recommend Scott and the Lou Fusz dealership to anyone seeking a great experienceL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.