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We made the trip from DC up to Owings Mills and we're glad we did. Tom Neuse (sales) and Chris Rolfe (sales manager) were a pleasure to work with. Tom... took the time to really understand what we were interested in, and Chris was extremely knowledgeable about the vehicles we were looking at. When it came time to close the deal they both made the experience a high quality one...limited back and forth, and they really worked with us to get to a good deal for both parties. I'd encourage those in DC to consider Porsche Owings Mills - the drive isn't so bad and the team there is great.
From Colorado I found a rare Porsche Macan online. Began several phone conversations and email messages with Ton Neuse. The long distance transaction... which involved a trade-in was successfully concluded because Tom was always professional, knowledgeable, prompt, and extremely courteous. Without a doubt, Tom (and sales manager Chris Rolfe) made the deal work!
I purchased a Red Audi A5 Convertible on April 22nd from Len Stoler Audi. My salesperson, Catherine Delisi, answered all my questions. She had a great... knowledge of the product and was resourceful in addressing all my questions...............I would highly recommend Catherine as your salesperson. Kerry
Tom Neuse was very professional and helped make our purchase very exciting. Frank in finance was quick and to the point. We would definitely recommend... these gentlemen as well as Len Stoler Porsche!
We had been in the market for a Porsche for a few weeks when I found the model we were looking for at Len Stoler Porsche. I called to confirm the car... was still available before making a trip for a test drive. I spoke with Teddy Santos who immediately answered all my questions and confirmed the car was still available. After a test drive of the vehicle we decided we may want to make the purchase, but we wanted a few cosmetic issues addressed. We left with the agreement that if the touchups met our expectations we would proceed with the purchase. After several days we returned to see that Teddy and his staff had exceeded our expectations. Everyone we dealt with throughout this process was very professional. Although we live in Alexandria, VA, Len Stoler is now our dealership of choice! Thank you, Teddy, for providing us with all the information we asked for and helping us to feel good about the decision we made. WE LOVE OUR PORSCHE!
Ordered a new 2019 Macan from Teddy Santos at Len Stoler Porsche at the end of March to replace an aging SUV whose a/c blew out. Hope was early June. Long... story but EPA delays slowed deliver as temperatures climbed and Christopher Rolfe at LS helped with a solution to my a/c problem until my Macan came in this week. Only negative: updates could have been shared in a more timely fashion, but it quickly became apparent that was always a rapidly moving target over which the dealership had zero control.
Called Sales Representative, Tom Neuse, on the Saturday morning at 9:30 P.M. to buy a 2017 CPO Cayman. I live 104 miles away and was resolved to buy the... car, as I described to Tom Neuse, so I would be renting a car and would be up in a couple of hours. Called again at 10:15 to tell him I was on the road. While en route the 104 miles to buy the car, Tom Neuse called and left a voice mail saying that there was currently "another interested party who was test driving and negotiating with another sales representative on that same car, and it looked like they were going to buy it." Instead of holding the car for me, offering me the opportunity to make a deposit for it while I was en route, or at least delaying that sale until I arrived to purchase it, the incompetent and unethical Sales Rep, Tom Neuse allowed the other party's sale to go through. When I arrived, Chris, the Sales Manager, with no apology, essentially told me the same thing when I said I was extremely irritated to have taken the considerable time and spent the money to rent a car to patronize their dealership, only to have the car sold out from under me. They attempted to fob off another, older Cayman on me, but in the end, I refused to give them any business whatsoever, and went down the street to Northwest BMW (excellent service!) and bought a new M2. Clearly, another stellar example of the infamous Porsche dealerships' sales approaches and unethical and conceited customer service. Avoid at all costs.
Jim Brois and his service staff at Len Stoler porsche did a great job. I got a set of new Michilin Pilot sport 4s for my cayman S and I am very very happy!... Thx
I took my 2011 Cayman in for its 100,000 mile service, Britney Winter with the Service department met me, and quickly filled out the needed paper work... and showed me to my Macan loaner. The service was done quickly, but since I had things to do in the evening, they allowed me to return the loaner the next morning!
I am a car enthusiast and have owned Porsches, Mercedes, as well as Ford, Totota, Volvo etc etc. I wanted to purchase my first Hybrid and my wife deserved... a Cayenne so once I searched inventory (I live in NJ), I found a great one in stock at Len Stoler. Called Chris (great guy) who then had set up an appointment with me for Teddy Santos to take a test drive. I cannot say HOW MUCH this was THE BEST AUTO PURCHASING EXPERIENCE I've ever had. Keep in mind I've purchased from several in the past. These are the things I would say stand out: ACCOMMODATING - They made time for me when I needed it, and had the car READY and in front when I drove up. They allowed my wife and I to test drive and Teddy really took the time. HONEST and TRUSTWORTHY - Teddy was very upfront about every single detail - I was surprised how transparent and HONEST he was. FRIENDLY - Even the salespeople who werent involved in the purchase were truly willing to share details, stories, tips, and anecdotes. Frank the Finance gent was really sincere and trustworthy. INTERESTED IN QUALITY - From their courtesy to the condition of the vehicle (even had the car detailed an extra time for things I didn't even mention but noticed. UNRUSHED - I feel like I spent too much of THEIR time, but they never made me feel rushed. PRICE CONSCIOUS - The price I paid was really what I expected, and I also got a solid price on my trade-in. IMPECCABLE - Chris and Teddy are a great team (Chris is the sales manager) I went to Len Stoler on a risk of a 3-hour drive, but it was TOTALLY worth it and I would TRULY not mind going back for my next vehicle. Teddy Santos is THE GUY. When a guy from New Jersey says "I know a guy" and "Teddy Santos and Chris" are "THE GUY".. you know He's THE GUY. BTW - I LOVE my Porsche Cayenne Hybrid. Thanks Teddy and Chris and Frank.