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I was assured that (the finance manager) had secured financing with a local credit union and multiple other lenders. Im from Tacoma, Washington so I didn't... want to make a trip unless finacing was secured. I took a trip down being told financing wouldn't be an issue from both the sales rep, the sales manager and the finance manager after I submitted my credit app. I liked the car but the bank was closed so i was told I had to come back during bank business hours that next week. Once I had gone through the work of getting all the paperwork done and sent to the finance manager I reminded the sales rep of the price (the finance manager) and I had agreed on as the car I wanted had bad tires, brakes and a cracked windshield. I had gone to a reputable third party repair shop for a pre buy inspection. After I reminded them of what we agreed upon and asked where the car mats were (the sales manager) called and left a vm stating he no longer could get me financed. If you are a person that does your homework, do not deal with these people. They had an "inspection" done that showed nothing wrong with the car whatsoever.
Just bought a car from here yesterday and felt I had to share our experience... It started with Meagan who could not have been nicer she was extremely... helpful and addressed all our needs and concerns... My wife and never felt any pressure and where very impressed at the entire experience... We also met Brian and Gregg who couldn’t have been nicer... We were super impressed with the no pressure experience and will definitely return when we are going to purchase another vehicle! Thank you for the fantastic experience you definitely have a customer for life!
This may be the only place I come to purchase cars in the future. Quick, realistic financing. Very nice people to work with. I had an out of state purchase... and was worried it would be more painful than regular purchases but I would fly her to get another.
Found them on blue book. Service,price, and inventory was excellent! What more can I say. Don, is the bomb salesman! And there staff was great too.
Definitely recommend Luxmotors and Gregg Lawrence as your salesman. Never felt pressured and most of all the car was in BETTER shape than in the pictures.... This never happens. Very trustworthy group.
Very easy to deal with. The salesman was easy going and there was no pressure to buy. I got a fair trade in and a good price on my purchase. I like their... business model too.
Waited for a representative to greet me. Never happened. Finally got up and left after 11 min.
I am sorry that you weren't greeted. That is a long time to wait. Sometimes on weekends the staff will get behind and there can be a wait in the entry...way. Feel free to come into the showroom or grab something out of the fridge next time and we will be with you as soon as we can. Brian, and the Luxmoto staff.
My car is beautiful, but when purchasing I said I needed the seat fixed and they all agreed. They did a horrible patch work with some spray and when I... have contacted them since to fix it correctly they just ignore my emails. This was my second vehicle purchase from them and my last unfortunately. Not very happy.
Hi Lisa, I am sorry we didn't get immediately back with you. Glad we could connect and get the repair done. Let us know if there is anything I can he...lp you with in the future. Brian, and the Luxmoto staff.
Good outfit, superior vehicles, fair and reasonable prices for what you get, and top quality salespeople. All in all my experience with these folks was... excellant. If you are in the market for a high quality preowned luxury auto come here first. And they have other great cars they take in trade.
Thank you Bob for sharing. Hopefully we can help you again in the future. Brian, and the Luxmoto staff.
The workers here took out time to help us decide what kind of car to get, they were very helpful and very kind. Reason for this review is because I encountered... a VERY RUDE employee here. I called a few weeks ago and she was very degrading and rude to me although I called to ask one simple question. Let this be known, I WILL NEVER BUY a car here ever again.
Keith, I am sorry to hear you received anything but excellent service. I would like to hear more so that I can discuss this with our employee. Would y...ou please send me more details as to what happened to firstname.lastname@example.org. Brian