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Reviews

Average Ratings

4.7
188 lifetime reviews. Includes reviews of Suntrup Ford Kirkwood from DealerRater.com
  • Great Dealership and people!

    Tom Dietz and all the staff where a pleasure to work with. I was a little nervous about buying a truck long distance. When I arrived the deal was ...

    Dealer Response

    Tim, Thank you so much for your business, and for taking the time to leave us feedback. This is exactly what we love to hear! Enjoy your new truck!


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    Tom Dietz and all the staff where a pleasure to work with. I was a little nervous about buying a truck long distance. When I arrived the deal was exactly what we agreed to right down to the penny. I have purchased several vehicles before and this was the most relaxed and least stressful ever. I highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tim, Thank you so much for your business, and for taking the time to leave us feedback. This is exactly what we love to hear! Enjoy your new truck!


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  • Not good so far
    February 23, 2017

    On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the ...


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    On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the next stop light because it was not fixed. So I went back 4 days later and got the vehicle back and now it has a vibration noise at 2000 RPMs in the steering wheel and the original problem still exists. The car still has less than 1500 and I guess I will be going back for the 3rd appointment. I really want to rate the service better as I did run into a few nice people.

    Does not recommend this dealer
    Came in for service or repair

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  • Not so good

    Would love for my new car to be serviced correctly on the first few visits and not have to go back a 3rd time for repairs when there is less than ...


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    Would love for my new car to be serviced correctly on the first few visits and not have to go back a 3rd time for repairs when there is less than 1500 miles on the vehicle. Terrible location. Especially having to drive back and forth for repairs. I bought my first vehicle at a Suntrup and it was fine and I'm trying hard to want to go back and let them fix things but on the last visit I drove away and it seems like something is loose and rattling where they were working.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Suntrup Ford (Kirkwood)

    The entire process was excellent. The sales rep (Kevin) replied promptly and had everything in place and ready to go. He answered any questions th...


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    The entire process was excellent. The sales rep (Kevin) replied promptly and had everything in place and ready to go. He answered any questions that i had and also offered a few tips to enhance the look of my new ford F-150. I thoroughly enjoyed doing business with this organization and look forward to buying again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Pleased Customer!
    October 31, 2016

    From the first phone call to the handshake to seal the deal, working with Tim Walsh was a pleasure. Tim answered each question I had and I never ...

    Suntrup Ford Kirkwood

    Hi Dave, thank you for taking the time to write a review for our dealership. Tim is a class act, and we're happy he was able to get the vehicle y...


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    From the first phone call to the handshake to seal the deal, working with Tim Walsh was a pleasure. Tim answered each question I had and I never felt any pressure to make the purchase. Tim introduced me to Dave Gibson, and though I already had financing in place, Dave was able to get me a better deal. Very happy with the whole " Suntrup Experience".

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Hi Dave, thank you for taking the time to write a review for our dealership. Tim is a class act, and we're happy he was able to get the vehicle you were looking for. Thanks for your business, and have a great day!


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  • It Just Doesn't Get Any Better Than This!
    October 4, 2016

    Tim Walsh is the best I've seen. From the first phone call he listened to what I wanted. He worked with me diligently and got me that truck. He...

    Suntrup Ford Kirkwood

    Hello Chris, thanks for for choosing Suntrup for your new vehicle purchase, AND for taking the time to write a review. We greatly appreciate it. H...


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    Tim Walsh is the best I've seen. From the first phone call he listened to what I wanted. He worked with me diligently and got me that truck. He has even called a number of times just to make sure I'm happy and satisfied with my purchase, and to see if I have any questions. Tim, great job and thank you very much.

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Hello Chris, thanks for for choosing Suntrup for your new vehicle purchase, AND for taking the time to write a review. We greatly appreciate it. Have a nice day!


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  • AMAZING EXPERIENCE!
    September 21, 2016

    Tim Walsh our sales rep was absolutely amazing. His service throughout the process (we ordered our car and had it built from scratch) of the purch...

    Suntrup Ford Kirkwood

    Jared, thank you for your continued business, and for taking the time to leave such a wonderful review! Your feedback means a lot to us. Tim is su...


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    Tim Walsh our sales rep was absolutely amazing. His service throughout the process (we ordered our car and had it built from scratch) of the purchase was above and beyond any service I have received from any dealer I have ever delt with. This is our 3rd Ford we have purchased new in the last 10 years. the last one in 2010 was from Suntrup Westport where we had a good experience. This is why we stuck with the Suntrup family of dealerships; however we will continue to purchase future vehicles from the Kirkwood location because Tim's customer service was so acceptional. I have been in customer service, sales and management for 10 plus years and would hire Tim in a heartbeat if given the chance. As far as everyone else we dealt with (front desk and the young ladies that responded to my inquiry initially),everyone was very friendly. I will continue to by my Fords from Suntrup Kirkwood from now on, and will recommend friends and family in the future. Thank you for an amazing car buying experience! Jared Beard

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Jared, thank you for your continued business, and for taking the time to leave such a wonderful review! Your feedback means a lot to us. Tim is such a friendly guy, and we're happy you had such a pleasant experience working with him. Have a great day!


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  • Great Buying Experience
    September 21, 2016

    Tim was great to work with! He was always available to answer any questions we had, even on his days off!! We never felt rushed or pressured. Awes...

    Suntrup Ford Kirkwood

    Erin, thank you for taking time out of your busy day to leave positive feedback for our dealership! We greatly appreciate it. We value your busine...


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    Tim was great to work with! He was always available to answer any questions we had, even on his days off!! We never felt rushed or pressured. Awesome salesman!

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Erin, thank you for taking time out of your busy day to leave positive feedback for our dealership! We greatly appreciate it. We value your business, and hope you have a fantastic day!


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  • Buying an escape
    September 20, 2016

    We bought our first Ford here. It's only a week old so I cannot comment on the service department yet but the buying process was good. Tim Wals...

    Suntrup Ford Kirkwood

    Hi Susan, thank you for making the switch to Ford, and for choosing Suntrup for the purchase. We're very happy you got to work with Tim, he is a g...


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    We bought our first Ford here. It's only a week old so I cannot comment on the service department yet but the buying process was good. Tim Walsh was our salesman and he is extremely helpful in answering our questions and explaining all the new technology in the car. He also has made himself available for any help I will need in the future. The finance process was quick and easy also

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Hi Susan, thank you for making the switch to Ford, and for choosing Suntrup for the purchase. We're very happy you got to work with Tim, he is a great guy. Have a great day!


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  • Amazing and fast service.
    September 19, 2016

    I wouldnt buy a car anywhere else. This is the 3rd car we've bought there. Service is excellent and so is the selection of cars. My sales guy Timo...

    Suntrup Ford Kirkwood

    Wow, thank you for the fantastic review, and repeat business! This is the kind of feedback that makes our day! Enjoy your day.


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    I wouldnt buy a car anywhere else. This is the 3rd car we've bought there. Service is excellent and so is the selection of cars. My sales guy Timothy Walsh figures out the best deals, he is really honest and not pushy at all. My whole family uses him. And the finance guy is really nice. Found us the best rates. If I could give 10 stars I would.

    Does recommend this dealer
    Suntrup Ford Kirkwood

    Wow, thank you for the fantastic review, and repeat business! This is the kind of feedback that makes our day! Enjoy your day.


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