Edmond Chevrolet Buick GMC

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 13, 2019

    Purchased 4 new Goodyear summer4 tires in April …..inst6alled on car and had a vibration.....took back to check balance ….sti9ll had some vibrati8on....I... rotated tires and drove to Ohio...the steering wheel vibrated all the way on the trip....today I took the car to another repair shop......All 4 tires were not balanced correctly !!!!! shop took some weights off that were not needed or in the wrong place !!!!….it costs $50 to have tires balanced correctly.....I won't be taking my Equinox in for service anymore or consider buyi9ng my next car from Edmunds...

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2019

    As someone who's purchased numerous used/new vehicles, I'd like to consider myself as a well-educated buyer who's familiar with the whole car-buying experience... thing. Which is why I truly hate shopping for a vehicle. Sure, its fun to drive the latest makes and models, but why does it seem like it takes a whole day just to look at 1-2 cars? My experience at Edmond Chevrolet was, however; quite different than what I've experienced all-too often in the past. Instead of being 'pulled' in different directions (in an attempt to wear me out, frustrate me, and just get me to 'sign'), the staff at Edmond listened to what I wanted, looked at my offer, made a fair deal based on that info. I was in-and-out in less time than a typical doctor's appointment! I realize not all buyers are as prepared as I was, but my experience at Edmond Chevrolet has (finally) proven to me that car buying can be efficient, stress-free, and even a little fun! Thanks to Jayson, Bobbi and the team at Edmond for getting me in the car I wanted, pain free and with no regrets :-)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 22, 2019

    Jeff Franklin could't have been more helpful. The process was very smooth. Everyone was very friendly. Great experience buying a new car. Will tell my... friends how happy we are about the service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're thrilled to have you in our Edmond family! From Jeff and all of us here, thank you for your business - we look forward to your next visit.

  • 5.0 out of 5
    November 16, 2018

    Mike Strauss and the gang in the service department for GM/Chevy are top notch. Never a hassle, never a run around. Kudos to this team. Excellent to... work with and make everything convenient for you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you.

  • 5.0 out of 5
    February 17, 2018

    great!! I was very pleased with the service and the promptness

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do fo...r you; we are more than happy to help!

  • 5.0 out of 5
    January 24, 2018

    Warranty work was done on my 2016 Buick Cascada. The problem was diagnosed by knowledgeable, and skillful mechanics. The new part was installed. I was... given a courtesy 2015 Chevrolet Impala to drive while the work was being done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to leave a review for us at Edmond Chevrolet GMC Buick. We're happy we could meet your expectations! We look forward... to your next visit! Take care!

  • 1.0 out of 5
    May 19, 2016

    If I could give zero stars I would. I realize we don't have perfect credit and I realize we are from another state than this dealership, but waiting 4... 1/2 days to get any and I mean ANY information back about financing after 8 phones calls is totally unacceptable. We needed a car ASAP as we were paying on a rental, but that didn't seem to bother them at all. They kept telling me just a few more hours and we'll have the info for you. Horrible customer service. I'm sure the vehicles are fine, but I wouldn't let people treat me this way when spending my hard earned money. Shop elsewhere and see the difference, we did and got a car in one day (same car).

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sam, we’re sorry to hear about your disappointment regarding your recent experience. We apologize for the delay in communication and that we did not m...eet your expectations. We will be sure to keep your comments in mind as we continue to improve our efforts in providing the best possible customer service. We wish you the best of luck with your new vehicle. Thank you.

  • 1.0 out of 5
    December 12, 2015

    I stopped to find out about an oil change. I pulled in and was told that i was in the wrong place. I should be in the chevy garage. I am just returning... to bradford and thought scholtz owned this place. It was the snotty rude attitude of the person working the garage last saturday. I was just looking for info and was treated so badly that i will never stop there again. I did business with these people a few years ago and was treated just as bad. I figured all new buildings that maybe they had gotten better to but was mistaken. Scholtz is actuly worse now.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2015

    Originally made the trip up for a 2008 Tacoma that I found on Cars.com. That vehicle sold, sales rep offered great deals on other vehicle. I liked the... 2013 Tacoma but it had a ding buy the passenger side taillight. The dealership was willing to repair it. Their body shop department did a really nice job on this repair. Plus they delivered the vehicle to my front door so I wouldn't have to make another trip back (1hr, 45min). It was like its all about customer satisfaction. Great employees, great deals, great customer caring, Great dealership. Two thumbs up for Shults Toyota of Bradford, PA!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    You're exactly correct, Ryan- to us, it is all about customer satisfaction! Our customers' happiness with their service and purchase is the most impor...tant part of our business. We are delighted to hear you had this great experience purchasing your Tacoma with us. We always go the extra mile, such as delivering it to your door, to show how much we care and value our customers. Thank you so much for all of the compliments and for choosing Shults Toyota as your dealership. Please let us know if you have any questions or need any further assistance. Enjoy your Tacoma!

  • 5.0 out of 5
    September 1, 2015

    Absolutely wonderful dealership!! My ordeal started out as a slight mishap on the side of the sales associate I was dealing with. But the dealership did... everything possible to make things right. AND THEY DID!! We got an even better vehicle then our original plans were and at a SWEET price. I would HIGHLY recommend this dealership. The people REALLY are pleasant to deal with. One VERY satisfied customer!! I will be back :-)

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    That's so wonderful to hear, Donna! We are glad everything worked out for the best and that the mishap was handled completely and turned into an even ...better situation for you. Thank you for your business and for deciding to choose us for all your automotive needs. We are looking forward to working with you more in the future. Thanks for providing your feedback and for speaking so highly of us!

View More Reviews