Reviews
Write a reviewI purchased a brand new 2023 Gladiator from South County
I purchased a brand new 2023 Gladiator from South County Dodge in May and had a positive purchase experience. However, with only 5,000 miles on the vehicle and no modifications or off-road use, we experienced the dreaded "death wobble," which can be quite frightening. I reached out to Sara, the service manager, several times, but she informed me that they couldn't schedule me in until January. This lack of urgency and inability to resolve the issue left me extremely dissatisfied. It seems that South County Dodge does not value customer relationships. I would strongly advise against purchasing anything from them.
I purchased a brand new 2023 Gladiator from South County
I purchased a brand new 2023 Gladiator from South County Dodge in May and had a positive purchase experience. However, with only 5,000 miles on the vehicle and no modifications or off-road use, we experienced the dreaded "death wobble," which can be quite frightening. I reached out to Sara, the service manager, several times, but she informed me that they couldn't schedule me in until January. This lack of urgency and inability to resolve the issue left me extremely dissatisfied. It seems that South County Dodge does not value customer relationships. I would strongly advise against purchasing anything from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This place is so awful and vile I will be filing a
This place is so awful and vile I will be filing a complaint with Consumer Affairs immediately.These people are so Jim Crow they should change their name
This place is so awful and vile I will be filing a
This place is so awful and vile I will be filing a complaint with Consumer Affairs immediately.These people are so Jim Crow they should change their name
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Best car buying experience!
Best car buying experience! Chorba, James, Ken and Tonya we're amazing on the buying/trade in and finance end and Steve in the body shop was wonderful after someone decided to hit me and leave. Best place ever!!!
Best car buying experience!
Best car buying experience! Chorba, James, Ken and Tonya we're amazing on the buying/trade in and finance end and Steve in the body shop was wonderful after someone decided to hit me and leave. Best place ever!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
STAY AWAY!
STAY AWAY!! Please take my advice and steer clear of South county Dodge. They blatantly lie and manipulate numbers to con you into an extended warranty. You will be better off going to a different dealer and paying a higher cost. I was patient with the sales team even tho it took 6 HOURS to test drive 2 cars and to do paperwork. The absolute worst car buying experience in my life I will not return and I will advise as many people as I can to shop elsewhere.
STAY AWAY!
STAY AWAY!! Please take my advice and steer clear of South county Dodge. They blatantly lie and manipulate numbers to con you into an extended warranty. You will be better off going to a different dealer and paying a higher cost. I was patient with the sales team even tho it took 6 HOURS to test drive 2 cars and to do paperwork. The absolute worst car buying experience in my life I will not return and I will advise as many people as I can to shop elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi there Toby87, I apologize you had this experience with our sales and finance department. I have passed your information to our management team and they should be reaching out to you as soon as possible. If you have any questions in the meantime please do not hesitate to reach out to me. Allen Masengill, General Manager 314-853-7020
Eric is single handily the best salesman I have ever
Eric is single handily the best salesman I have ever dealt with. He made the car buying experience very quick and easy. I highly recommend him to anyone in the market.
Eric is single handily the best salesman I have ever
Eric is single handily the best salesman I have ever dealt with. He made the car buying experience very quick and easy. I highly recommend him to anyone in the market.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You need more stars for Eric, five isn't enough!
You need more stars for Eric, five isn't enough!!!!! I would have to say Eric was one of, if not < the best sales person I have ever dealt with, and it's been a few. Everything was to the point, questions answered, and deal was finished in record time. Keep up the great work, see you in 2 or 3 years for another......if not sooner!
You need more stars for Eric, five isn't enough!
You need more stars for Eric, five isn't enough!!!!! I would have to say Eric was one of, if not < the best sales person I have ever dealt with, and it's been a few. Everything was to the point, questions answered, and deal was finished in record time. Keep up the great work, see you in 2 or 3 years for another......if not sooner!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Steve and Nancy! Thanks for the 5 Star Review! I am glad Eric was able to provide you with an excellent experience during your visit! Congratulations on your new 2022 Ram 1500! Thanks for the business and we look forward to serving you in the future! Allen Masengill, General Manager 314-853-7020
I've been to a few dealers in the past, and I have to say your crew have treated us better than any other!
I am very happy to hear that! We strive for great customer service here! If you guys ever need anything please do not hesitate to reach out! We are always happy to help! Allen Masengill, General Manager 314-853-7020
Sales and service departments are professional, friendly
Sales and service departments are professional, friendly and honest. This is the only place I take my Jeeps for service!
Sales and service departments are professional, friendly
Sales and service departments are professional, friendly and honest. This is the only place I take my Jeeps for service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patty! Thanks for the 5 Star DealerRater Review! I am glad that Mark and our entire team were able to provide you with an excellent experience while servicing your Jeep Wrangler! Thanks for the repeat business and we look forward to serving you in the future! Allen Masengill, General Manager 314-853-7020
I knew Steve Ermer from previous dealings, I found out he
I knew Steve Ermer from previous dealings, I found out he was working at South County Dodge and I was looking for a Ram 2500. We ordered a new 2022 RAM 2500, exactly what I wanted, cheaper than any used truck I could find on any lot. I would have never known that was possible without him suggesting new. Great job, very informative and responsive service. I would recommend working with Steve Ermer to anyone. It's the employees that make the dealership...
I knew Steve Ermer from previous dealings, I found out he
I knew Steve Ermer from previous dealings, I found out he was working at South County Dodge and I was looking for a Ram 2500. We ordered a new 2022 RAM 2500, exactly what I wanted, cheaper than any used truck I could find on any lot. I would have never known that was possible without him suggesting new. Great job, very informative and responsive service. I would recommend working with Steve Ermer to anyone. It's the employees that make the dealership...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hey Fred! Thanks for the 5 Star Review! I am glad Steve was able to provide you with a great experience again, here at our dealership! Thanks for the business and we look forward to serving you in the future! Allen Masengill, General Manager 314-853-7020
Won’t answer phones, or want to give ANY CUSTOMER SERVICE
Won’t answer phones, or want to give ANY CUSTOMER SERVICE !Have tried to resolve problem all week and weekend !
Won’t answer phones, or want to give ANY CUSTOMER SERVICE
Won’t answer phones, or want to give ANY CUSTOMER SERVICE !Have tried to resolve problem all week and weekend !
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there. My name is Allen Masengill and I am the General Manager here at South County Dodge. I would like the opportunity to discuss the issues you are having with you personally. Our goal is to always make sure we are getting our customers what they need in a timely manner. Please reach out to me at your earliest convenience. Allen Masengill, General Manager 314-853-7020
Tried to get my new 2022 Ram 2500 in for a battery replacement after already being jumped by the roadside assistance. Was stranded again on Fri. Called the dealership to try and get battery checked/ replaced as would not hold a sufficient charge. Was told could not get it serviced until the end of March. Asked if a loaner was available. Was told would talk to Manager and call me back. Never received call back. Called Chrysler, explained I tried charging battery overnight. Had it checked, showed it had a bad cell. Called to see if you could exchange battery,told no had to go through service procedure. Called Chrysler, they were to get back to me. Never happened. Called again, told them I cannot go any longer without vehicle. Told to get battery and submit receipt for re-embursement. xxxx poor customer service ALL AROUND. Have driven MOPARS my whole life, never have I been treated like this with a NEW vehicle !
Our team is wanting to ensure we have the situation handled and have been able to assist. Please Reach out if you are still in need of assistance. Allen Masengill, General Manager 314-853-7020
Will never attempt to patronize this business again !
Steve Ermer and Ken McConnell were great to work with on...
Steve Ermer and Ken McConnell were great to work with on my long distance car deal. Steve provided thorough information and went above and beyond to answer all my questions. He didn’t try to hard sell me but kept working with me until I was ready. He won my business with his honesty and integrity. Ken stepped in to finalize everything once I arrived to purchase. He was down to earth, helpful and quick. I drove 400 miles round trip for this car and it was worth every mile!
Steve Ermer and Ken McConnell were great to work with on...
Steve Ermer and Ken McConnell were great to work with on my long distance car deal. Steve provided thorough information and went above and beyond to answer all my questions. He didn’t try to hard sell me but kept working with me until I was ready. He won my business with his honesty and integrity. Ken stepped in to finalize everything once I arrived to purchase. He was down to earth, helpful and quick. I drove 400 miles round trip for this car and it was worth every mile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ryan! Thanks for the 5 Star Review! I am glad to hear that Steve and Ken could make this purchase so easy for you! We appreciate you driving the distance to work with us! Thanks for the business and we look forward to serving you in the future! Allen Masengill, General Manager 314-853-7020
