Briggs Chrysler Dodge Jeep Ram of Lawrence

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
81 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 1, 2019

    I've been to many dealers in my lifetime and Briggs in Lawrence is an awesome dealership to buy a vehicle from. From the sales manager down to the service... department and sales dealers are very friendly and will bend over backwards to help you. My salesperson was Whitney and he did an awesome job. I thank you to everyone at Briggs forget me into a car that I just love. Donna

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 24, 2019

    I needed a new vehicle since my 2012 RAM was totaled in a head on collision caused by a drunk driver. I searched extensively on the internet, yet found... what I was looking for nearby at Briggs in Lawrence. Johnnie Fennix helped me the day I showed up. He was enthusiastic and personable while listening to my needs and wants. I test drove the RAM truck that caught my eye on line, and it fit the bill. Briggs let me take the truck home overnight, and I decided to buy it. The drunk driver's insurance took a while to determine liability in the accident, but finally came through. We agreed on price on Friday, but the insurance funds wouldn't be available until the following Monday afternoon. Briggs let me take the truck over the weekend since I needed a vehicle. I had a few issues that needed to be addressed on the new RAM, and Johnnie and Dula Brown both seemed eager to have me satisfied and get the issues resolved. I had a great experience with both of them and suggest you give them a try if you are in the market for a used vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • January 8, 2016

    Our car salesman was Cameron, he helped us get in the vehicle we wanted. It was a great experience. I highly recommend buying a car from them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    April, Thank you so much for leaving us a positive review! We are so happy to hear that you had a great car buying experience with Cameron and that ...you got into a vehicle you love! If you ever need anything in the future do not hesitate to stop on by. The Briggs Auto Family is always here to help!

  • 1.0 out of 5
    June 8, 2018

    I called and scheduled an appointment for 7:30am to have my ac charged on my 2015 ram 1500 and to have diagnostics done on my traction control light being... on. I asked the person on the phone if my truck would be done by 2:30 that day and they said yes. I dropped off my truck early at 6:00am. I called at 11:00 to check on the status on my vehicle and they said that they were going to pull it in about 30 minutes. I went to get it at 3:00 to find out that they had not touched it, so I had to take it to get home. The second time I attempted to have it don was about a week later. I called and scheduled an appointment for 9:30am the next day and made sure it would be done by 3:30. Again they said ya no problem. I once again dropped off my truck at 6:00am and filled out the key drop envelope and filled out the pick up time for 3:30. I received a phone call at 2:30 questioning what I was talking about with the traction control light. I assumed the ac was done and they were getting to the diagnosis part. So I went in at 3:45 to pick up my truck and the service advisor says “it is not done, I didn’t call you”. And I said I know I made sure that I made it clear that it had to be done by 3:30 and wrote it on the envelope, that was sitting right there in front of him. He says oh well let me get your key. Service manager standing right there and says nothing. Two wasted trips to Lawrence which is a 30 minute drive one way for nothing. If this work didn’t have to be done by a Ram service shop I would definitely find somewhere else.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    June 8, 2018

    I called and set up an appointment for 7:30am to have my ac charged on my 2015 ram 1500. I told them I would have to pick it up by 2:30pm and they said... no problem. I called them at 11:30 to check on my truck and it had not made it into the service department yet, the service adviser said they would be pulling it in in the 30 minutes, so I reminded them I would be there at 2:30 to get it. When I got there at 2:30 they still had not touched it so I had to take to get home. That was the first trip. The second time about a week later I called and set up an appointment for 9:30am and again made sure it would be done by 3:30 this time. I dropped it off early at 6:00 am. I received a phone call at 2:15pm with a question about a traction control problem I mentioned on the envelope at the early drop. I went in at 3:30 pm to get my truck and the service adviser says “ it’s not done yet , I didn’t call you.” I told him that I made sure we I schedule the appointment that it would be done and I wrote the pick up time on the envelope with the key ( that was setting on his desk right in front of me). Two trips from home and they never touched it. 23 miles each way in a truck that gets 14 mpg is a waist of time to me. And nothing from the service adviser or the service manager that was standing right there the whole time, but the service adviser telling me that the next appointment he had would be on Wednesday the next week. Sure glad it is hot out.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 6, 2017

    The had sold the car I wanted to purchase, but made a quick trip to another dealership for another car. They worked hard to try to accommodation our requests!... I will definitely be back!!!!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2017

    I did not purchase my Jeep here but chose to get it serviced here. 5 months after purchasing it I experienced an issue on the highway and brought it in... to Blake Cromwell and staff as soon as I could. They had it all day while I was at work and it turned out I needed my transmission replaced. Blake worked with the company my warranty is through all day long while I was at work and got them to agree to a new transmission with a new warranty. Blake fought my warranty company for me when I wasn't there and I didn't even buy the jeep from him, I simply service it there. Then when I got off work and got down to Briggs Blake walked me through everything and seamlessly got me a rental car for two days. I can't stress this enough, Blake and his crew are incredible. They truly care about you and it shouldn't go unnoticed. If you need anything done, I highly recommend Briggs Jeep in Lawrence

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 31, 2017

    Dula Brown is the one to go too. He keeps me, my friends and family riding in style. Whatever you want he will find it. He will make it happen and make... your search for a car smooth. He's the man.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2017

    I am very happy with Briggs. I was afraid to invest in a used car but Raymond calmed me and sold us a jeep. Thank you

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2017

    I had the best sales person ever!! Dula Brown walked me through the car buying process as precisely as possible. He was very patient with all of the questions... that I had. I am very very pleased with the choice that I made. I will be referring business your way Dula. I wish all car salesmen could be like you. Thanks again!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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