Volkswagen of Salem

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4.3
(273 reviews)
Visit Volkswagen of Salem
Sales hours: 10:00am to 7:00pm
Service hours:
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Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 8:00am–5:00pm 9:00am–8:00pm
Sunday Closed 10:00am–7:00pm
New (971) 599-2138 (971) 599-2138
Used (971) 599-2195 (971) 599-2195
Service (971) 599-2214 (971) 599-2214

Inventory

See all 272 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since June 2009.
We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence providing the highest quality and user-friendly service available in the Pacific Northwest.

Our goal is to ensure that our customers are satisfied not only at the time of purchase but as long as they own their vehicle. Offering some of the highest quality cars and trucks available is of course the first step - but only the beginning.

Service center

Phone number (971) 599-2214

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

4.3
(273 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Salem from DealerRater.

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5.0

Greg Bell and his service team are thorough, courteous,

Greg Bell and his service team are thorough, courteous, and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed.

Dealer response

Hi Sally, and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Gregory Bell | Service Manager

5.0

Joe was amazing and Alex on the finance team was amazing

Joe was amazing and Alex on the finance team was amazing too. Definitely would recommend such a nice and family friendly group of people!

Dealer response

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chris Keown | General Sales Manager

5.0

Jordan was great.

Jordan was great...knew what was available, was easy to talk to and work with, finance was very thorough. Overall another great experience.

Dealer response

Thank you for leaving this remarkable feedback! Sincerely, Chris Keown | General Sales Manager

5.0

Marcus was my salesperson and he was SUPER TO DEAL WITH,

Marcus was my salesperson and he was SUPER TO DEAL WITH, honest, no pressure, very accommodating to what I was looking for in a trade. This guy is the real deal. See Marcus first, worth the drive from Springfield. Joe M.

Dealer response

Reviews like yours are truly a breath of fresh air, Joe! Marcus is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Keown | General Sales Manager

5.0

They were very accommodating to my needs!

They were very accommodating to my needs! they brought me a loaner when I need them to fix the seatbelt that was put in wrong! I was very pleased with them!

Dealer response

Thank you for this amazing review! I really appreciate your business. Sincerely, Gregory Bell | Service Manager

5.0

Overall good buying experience at dealership.

Francisco was very helpful and show the van we bought even while it was being detailed. Also made the buying process simple by getting the all the financing before the van was done. Overall a good buy experience and follow through with getting one of the door locks fixed after the sale,

Dealer response

Thank you for taking the time to share your feedback regarding your experience at Lithia Volkswagen of Salem and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Chris Keown | General Sales Manager

1.0

Avoid this dealership

We recently purchased a used vehicle and while the process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until the signing that the vehicle only had one key, no FOBS, just a single key. The vehicle was also missing a manual and a spare tire with the jack kit. While this may not seem like a lot to some people, when you make a large purchase like this everything counts. This vehicle may be used, but its new to us so a manual would be a big help. Having to open the door with the key is not the end of the world but having the FOB for remote opening and closing is something we wanted when we spent our money on this car. And a spare tire with the changing kit? That should just be a given, every car should be sold with one because in the event of a tire problem you need to be able to change it. So because of this we will have to spend more money on things that we shouldnt have to, the keys themselves are not cheap! These are things a dealership could have easily taken care of with hardly any expense to them. All we were told over and over again was oh, this is how the car was when we got it from auction. Yea, so what, we dont need to keep hearing that when all it takes is just a few extra things to provide your customers with good service. Now I will say we should have spoken up more, we should have made the demands, but for us it just didnt seem like it was something that we should have to waste our energy on demanding. It should be a common courtesy, something a large, well known dealership would do on their own because it certainly wouldnt cost them much at all but would have made a big difference to us. When we brought the vehicle back to have something fixed I was told a spare tire would be found for us but nope, nothing was done about that. I am sure it will be chalked up to miscommunication, oh we thought you knew, oh we dont provide that, excuses to make it not their fault. But again, these are things this dealership could have taken care of so easily. Its the little things, and with one of them being about safety, it should have been resolved before we left the dealership. We are sorely disappointed these needed things couldnt be taken care of for us, the customer. Maybe if we were purchasing a brand new, very expensive model we would have received better results, thats sad to consider but we cant help but feel that way. In any case, we now we know and if we had to do all over again we would choose another dealership to purchase from which we will do when we are looking for our other vehicle.

Dealer response

Thank you for taking the time to share your recent experience at Lithia Volkswagen of Salem. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Chris Keown | General Sales Manager

1.0

We recently purchased a used vehicle and while the

We recently purchased a used vehicle and while the process itself wasnt too bad, the ending was a disappointment. While we were agreeable to some things in regards to the deal, we werent told until the signing that the vehicle only had one key, no FOBS, just a single key. The vehicle was also missing a manual and a spare tire with the jack kit. While this may not seem like a lot to some people, when you make a large purchase like this everything counts. This vehicle may be used, but its new to us so a manual would be a big help. Having to open the door with the key is not the end of the world but having the FOB for remote opening and closing is something we wanted when we spent our money on this car. And a spare tire with the changing kit? That should just be a given, every car should be sold with one because in the event of a tire problem you need to be able to change it. So because of this we will have to spend more money on things that we shouldnt have to, the keys themselves are not cheap! These are things a dealership could have easily taken care of with hardly any expense to them. All we were told over and over again was oh, this is how the car was when we got it from auction. Yea, so what, we dont need to keep hearing that when all it takes is just a few extra things to provide your customers with good service. Now I will say we should have spoken up more, we should have made the demands, but for us it just didnt seem like it was something that we should have to waste our energy on demanding. It should be a common courtesy, something a large, well known dealership would do on their own because it certainly wouldnt cost them much at all but would have made a big difference to us. When we brought the vehicle back to have something fixed I was told a spare tire would be found for us but nope, nothing was done about that. I am sure it will be chalked up to miscommunication, oh we thought you knew, oh we dont provide that, excuses to make it not their fault. But again, these are things this dealership could have taken care of so easily. Its the little things, and with one of them being about safety, it should have been resolved before we left the dealership. We are sorely disappointed these needed things couldnt be taken care of for us, the customer. Maybe if we were purchasing a brand new, very expensive model we would have received better results, thats sad to consider but we cant help but feel that way. In any case, we now we know and if we had to do all over again we would choose another dealership to purchase from which we will do when we are looking for our other vehicle.

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Gregory Bell | Service Manager

Consumer response

I appreciate your response and I did try to call you but no one answers the phone in the service dept so I had to leave a message. Hopefully will hear back from you.

5.0

Highly Recommended to buy On-Line

I bought a 2020 Chrysler Pacifica Hybrid through Driveway.com from Volkswagen of Salem. This was my first time buying a car on line. I was nervous about sending a cashier's check before I actually saw the van. Lian from Driveway.com handled most of the final paperwork, sent extra pictures of the van, worked with me to see the van before I sent the cashier's check. Once I saw the van I sent the Cashier's check as promised. The Lithia dealership near me let me drive it home the next day. Kristina from Volkswagen of Salem helped me with the registration of the van in California. She took the time to explain the registration process, extended the temporary plate and registration, sent the necessary docs to the DMV in CA, emailed me copies of the docs, DMV in CA received it, all the docs were in order, and I received my new license plates and Calf. registration that day. The entire Lithia team made the transaction seamless and kept me up to date on the process of purchasing the car out of state. Buying on line widened my selection of this van and provided a reasonable price. Highly recommended.

Dealer response

VL, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Lithia Volkswagen of Salem satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Chris Keown | General Sales Manager

5.0

I received prompt service, with all manor of courtesy.

I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle.

Dealer response

Thank you for your wonderful feedback! Sincerely, Joshua Hunsaker | General Manager

See all 273 reviews