Volkswagen of Salem

I’m usually dread going to car dealerships. I feel comfortable and welcome here though. The staff treats you as a person one not just a potential commission. They are very professional and will walk you through the car buying process in a way that doesn’t feel intimidating or confusing. Highly recommend!

When the warranty work began, they had my vehicle for a month and the warranty is only 2 months long. This left me with little time to drive the vehicle and see if there were any other problems before the warranty expired. I had an appointment for some final warranty work on my vehicle. The staff that I was dealing with was off sick the day I was supposed to come in, another staff texted me to tell me that there was nothing that they could do and that my appointment was being cancelled. He also told me the other staff would contact me in a day or two and this never occurred.

Scheduled a test drive appointment and when I arrived (from Portland, a hour drive) the car was stuck in valet mode. Took them a week to get it out of that mode and then when I went to pickup the car the key fob was non functional. I had to spend the better part of multiple days tracking down a key fob in Portland and then getting it programmed (dealership did reimburse me for cost of one fob but I did all the leg work to find one and get it programmed). The dealership's car acquisition team really screwed over their sales guy by buying a car and advertising it when it had technical issue and key fob issues. I bought the car b/c the sales guy (Peter) did a great job trying to work out the problems, it was a good price, and my son really liked the car.

Late delivery. Dirty, moldy carpets, smells of human urine & weed, damaged window, mirror, Chips/ scratches

Fantastic service. I came in for service because I had taken my VW to a discount oil service station and they had over filled my car with too much oil. Without an appointment, VW of Salem had me come and and they quickly fixed my problem. On top of their quick service they didn't charge me a penny! I've learned my lesson, pay a few dollars more And get the job done right by professionals who know my car. Thanks VW of Salem, we'll be back!

Jett, Perry and Bailey were great to work with. Great deal and no nonsense. I’ll be back for my next car.

Truck has been in service almost 40 days. Was given back saying no issues were found. Then only 24 hours later to have my dash come up with numerous issues and now in for almost four weeks and the truck won’t even turn on.

the salesman was very helpful and made me feel very comfortable. i appreciated his help.

Overall this was a great experience though I didn’t know if we were going to get to a deal or not. Eventually we did get there and got a nice car for the spouse to drive to work everyday.

The sales manager was efficient and very pleasant to interact with, I was very pleased with the service provided.