Reviews
Rude.
Rude. unwillingness to explain. unwelcoming Uninviting. overly expensive. I will not be returning to this service center.
Rude.
Rude. unwillingness to explain. unwelcoming Uninviting. overly expensive. I will not be returning to this service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Lack of communication, my car was there for 2 weeks to
Lack of communication, my car was there for 2 weeks to diagnose after being told it would take 2 days to diagnose. Then was told it would take an additional 3-4 weeks to fix because they were 'backed up'
Lack of communication, my car was there for 2 weeks to
Lack of communication, my car was there for 2 weeks to diagnose after being told it would take 2 days to diagnose. Then was told it would take an additional 3-4 weeks to fix because they were 'backed up'
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Very professional experience.
Very professional experience. Dema really listened to me and was able to match a sale to my needs. Finance details were very thorough and explained directly and clearly. Overall an excellent experience.
Very professional experience.
Very professional experience. Dema really listened to me and was able to match a sale to my needs. Finance details were very thorough and explained directly and clearly. Overall an excellent experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Dealer was extremely professional and responsive.
Positive experience with Volkswagen of Salem. Thank you.
You walk into the dealership with the goal of finding the
You walk into the dealership with the goal of finding the right Volkswagen for you. From the start, the sales team treats you with respect and genuine interest, not pressure. A sales consultant like Tony takes the time to listen to what you’re looking for, answers every question clearly, and explains features and financing so you understand all your options. They keep everything honest and fun, making the car-buying process feel easy rather than stressful
You walk into the dealership with the goal of finding the
You walk into the dealership with the goal of finding the right Volkswagen for you. From the start, the sales team treats you with respect and genuine interest, not pressure. A sales consultant like Tony takes the time to listen to what you’re looking for, answers every question clearly, and explains features and financing so you understand all your options. They keep everything honest and fun, making the car-buying process feel easy rather than stressful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com
It was pleasant I had a great experience at the
It was pleasant I had a great experience at the Volkswagen dealership. The staff was friendly, knowledgeable, and never pushy—they took the time to answer all my questions and make the process easy. From start to finish, everything felt smooth, professional, and genuinely customer-focused.
It was pleasant I had a great experience at the
It was pleasant I had a great experience at the Volkswagen dealership. The staff was friendly, knowledgeable, and never pushy—they took the time to answer all my questions and make the process easy. From start to finish, everything felt smooth, professional, and genuinely customer-focused.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com
My questions were not addressed properly.
My questions were not addressed properly. Person responsible was annoyed to have my questions and was rude. They were not willing to tell me what is the minimum I needed to make the car safe rather than doing everything they suggested. It was very expensive. Waiting area was not the best.
My questions were not addressed properly.
My questions were not addressed properly. Person responsible was annoyed to have my questions and was rude. They were not willing to tell me what is the minimum I needed to make the car safe rather than doing everything they suggested. It was very expensive. Waiting area was not the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Mina, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com
Jorge was amazing and super helpful!
Jorge was amazing and super helpful! He did the very best he could with amazing customer service
Jorge was amazing and super helpful!
Jorge was amazing and super helpful! He did the very best he could with amazing customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Very nice location, friendly, service, and I always come
Very nice location, friendly, service, and I always come home satisfied I would recommend VW of Salem
Very nice location, friendly, service, and I always come
Very nice location, friendly, service, and I always come home satisfied I would recommend VW of Salem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
They are doing great.
They are doing great. My car is now fixed and I’m happy with service I received
They are doing great.
They are doing great. My car is now fixed and I’m happy with service I received
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Gregory Bell Service Manager gbell@lithia.com
Quick and easy The people were helpful.
Quick and easy The people were helpful. Got my vehicle in quickly and offered other great services
Quick and easy The people were helpful.
Quick and easy The people were helpful. Got my vehicle in quickly and offered other great services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com