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Reviews

Average Ratings

4.6
106 lifetime reviews.
  • Volkswagon of Salem

    My whole experience was fantastic... couldn't have been better! From making the appointment to coming in for the service, the customer service wa...


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    My whole experience was fantastic... couldn't have been better! From making the appointment to coming in for the service, the customer service was outstanding. We never had to wait, each employee was friendly and professional, and the quality of work was perfect. Matt, who made the appointment and took care of us was so kind and accommodating and Rocky, who drove us home and picked us back up, was also extremely friendly and professional. Thank you for a 5-star experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best car buying experience!!!

    These guys treated me with the utmost respect. They were honest, very transparent and no b/s. The whole transaction took 1 hr from arrival to dr...


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    These guys treated me with the utmost respect. They were honest, very transparent and no b/s. The whole transaction took 1 hr from arrival to drive off. I went to 4 dealers and these guys were the best.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Patient & professional, lots of selection

    Great experience, tons of selection. Ryan cheerfully & patiently let me drive several VW models while I was deciding my choice. Good experience an...


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    Great experience, tons of selection. Ryan cheerfully & patiently let me drive several VW models while I was deciding my choice. Good experience and very professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • super nice!

    Great experience with service department and sales. I decided to shop for a new vehicle while getting repairs done and Alex was super helpful with...


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    Great experience with service department and sales. I decided to shop for a new vehicle while getting repairs done and Alex was super helpful without pressuring me at all. I'll be back!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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  • not ideal

    Advertised price was not honored due to an internal mistake. After going back and forth they made another offer but when I went to accept it the ...


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    Advertised price was not honored due to an internal mistake. After going back and forth they made another offer but when I went to accept it the GM pulled that offer even though it was their mistake. Wasted 4 hours of my time expecting a price that was advertised but not honored. Feel as though they did not do the right thing as it was their mistake.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • DeLynn Cook

    As in most car deals it is along drawn out process It would be nice to have to have a more speedy time to complete the deal


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    As in most car deals it is along drawn out process It would be nice to have to have a more speedy time to complete the deal

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent deal and great sales girl Brandi

    I was dreading buying a new car. But it was a great experience the people they work very well with me and Bradley the sales girl that I'm just wha...


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    I was dreading buying a new car. But it was a great experience the people they work very well with me and Bradley the sales girl that I'm just what I wanted. It took a few days but that's to be expected with so much paperwork to be done but overall I was very satisfied. Thanks, Susan

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Visit

    Greg is great to work with and has become my "go to" guy. Even though I've had to spend more than I'd hoped on my last two service visits (all thi...


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    Greg is great to work with and has become my "go to" guy. Even though I've had to spend more than I'd hoped on my last two service visits (all things that were needed). Greg communicated those costs to me clearly and made sure I was taken care of. I was most impressed with how quickly he checked me in even though my appointment hadn't been noted on his schedule when I made it with another service person. He also spent additional time trying to get some of my service done under warranty and then arranged a loaner for me. Worked out perfectly!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • new purchase

    They did try the hard sell on us regarding warranties and such. I didn't need that to happen 3 times, I was not going to change my mind. It would ...


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    They did try the hard sell on us regarding warranties and such. I didn't need that to happen 3 times, I was not going to change my mind. It would have been nice to just deal with one person instead of 4 people. I would like the process to be faster. It seemed the lag times in negotiations could have been quicker. thanks.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service

    Jason does a great job at getting things done. Her is very courteous


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    Jason does a great job at getting things done. Her is very courteous

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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