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Reviews

Average Ratings

4.7
393 lifetime reviews. Includes reviews of Hiley Mazda VW Audi from DealerRater.com
  • New GTI from a great Dealership

    I came in one Saturday to take a look at the new GTIs. Tairon Payne greeted me and we scheduled a test drive on Monday. I came back and got to tes...

    Dealer Response

    Thank you for the wonderful comments, that is so awesome to hear!! We're glad you had such a pleasant car buying experience with us. Hope you're l...


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    I came in one Saturday to take a look at the new GTIs. Tairon Payne greeted me and we scheduled a test drive on Monday. I came back and got to test drive the one I ended up purchasing. I had a great time talking with Tairon and learning about the car. He is very knowledgable and listens to what you need. He made sure I understood the process and made it absolutely painless. I can't recommend this dealership enough. Everyone there was top notch and very friendly. I know that if a problem arises, I can count on Hiley to help me out. Tairon even came in on his off day to make sure I was taken care of and I also got a great deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful comments, that is so awesome to hear!! We're glad you had such a pleasant car buying experience with us. Hope you're loving your new GTI and let us know if you ever need anything, we are here for all of your automotive needs.


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  • Not my favorite

    I was very intent on buying a certain car in a certain price range. I looked all around the Southeast and finally found one at this dealership. Th...

    Dealer Response

    Brianne, I would like to thank you for your honest feedback. First and foremost I would like to apologize for your experience purchasing a vehicle...


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    I was very intent on buying a certain car in a certain price range. I looked all around the Southeast and finally found one at this dealership. The salesman I worked with was very nice. He sent me videos of the car I was interested in to show if there we any scratches and answered most of my questions. I was even able to get the price of the car down (it was incredibly overpriced). My problem lies with the financing department. First of all, I know I have great credit so I would be approved for a good rate. However, I had to ask multiple times what interest rate I was approved for as well as what my credit score was. I never got a straight answer. Also, the financing specialist tried to tell me that my car wasn't under warranty so he was going to "include a warranty with the price of my car." However, my car is certified pre-owned and was still covered under warranty. The salesman told me that. The dissonance between what the salesman was saying and what the financing specialist told me was alarming. When I went back in to discuss my paperwork, the financing specialist was borderline belligerent and was not pleasant to deal with at all. Also, he would never return any of my calls and instead chose to email me when I requested a call back. The customer service did not impress me. Again, my salesman was very nice, but every other aspect of going through the car buying process in the dealership was horrible. Nothing was clear or well explained and that allotted for a lot of confusion and discomfort. I am surprised I even went through with purchasing the car (but again, I really wanted this specific car and it was in my price range, so I didn't have an option). I love my car (aside from a loose part in the door that I have to take to my local dealership to fix) and I am happy that I have it. However, I will never go to this dealership again and have discouraged all of my friends who are interested in purchasing a car from purchasing at Hiley.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brianne, I would like to thank you for your honest feedback. First and foremost I would like to apologize for your experience purchasing a vehicle from us. We rely on outstanding customer service for our success and would like to reach out to you. Please contact our sales manager Michael Ponter at either 256-881-1881 ext. 1077 or mponter@hileyhuntsville.com.


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  • Used Fiat 500L

    Exceptional service from Keith, the internet salesman. The Fiat was pulled to the front with a full tank of gas and as spotless as it could be con...

    Dealer Response

    Thank you Clark for the kind words! We appreciate you choosing to do business with us and glad to hear that your experience was top notch.


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    Exceptional service from Keith, the internet salesman. The Fiat was pulled to the front with a full tank of gas and as spotless as it could be considering it was raining when we arrived. The sales process was very quick and the price was right.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Clark for the kind words! We appreciate you choosing to do business with us and glad to hear that your experience was top notch.


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  • 2004 GMC Sierra 1500

    I have been looking, shopping for a GMC Stepside truck for the past 2 years. We have traveled out of state on various occasions searching for this...

    Dealer Response

    Thank you Danny for the 5 star review! We truly appreciate your kind words and your business. We're happy to hear that the deal ended up working o...


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    I have been looking, shopping for a GMC Stepside truck for the past 2 years. We have traveled out of state on various occasions searching for this particular vehicle. They are difficult to find. I saw this 2004 GMC Stepside on cars.com contacted the dealership, couldn't make a deal over the phone. Then the vehicle was sold. This vehicle was exactly what I was looking for. So I kept looking. About 2 weeks later, I saw the vehicle back on line for sale. I emailed Hiley dealership to see if they still had this vehicle, I immediately received an email back from Keith at Hiley Mazda, saying yes the original deal did not go through, so the truck is available. The next day my wife and I drove down to Huntsville to see this truck in person, it was a very nice truck. Keith Robinett was our sales person, he was excellent, very cordial, made us feel very welcome, friendly. Real Southern hospitality. Then the manager Demont came out to meet us, I figured we'd have to negotiate back and forth to get a good deal on this truck, not at all. Demont offered us a better deal than the previous deal I had offered him over the phone four weeks earlier. It was getting late and we had 120 miles to drive back home, so we made the deal, left a deposit, then Keith said hey, we'll get this deal financed and I will bring the truck to you. The next day Demont searched and found us a better interest rate, better terms, lower payment. We were thrilled, they both went out of their way to make this deal a no hassle experience. Then Keith delivered the truck to us, I signed the paperwork and he was on his way. Very nice people, genuine, and a pleasure to do business with. The next vehicle we purchase, even though we live out of state, we will purchase from Hiley Mazda...I can not say enough good things about this auto dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Danny for the 5 star review! We truly appreciate your kind words and your business. We're happy to hear that the deal ended up working out in the end and you were able to go home with the exact truck you wanted. Hope you're loving it and welcome to the Hiley family!


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  • Excellent car buying experience
    September 23, 2016

    I had an excellent experience with my recent purchase of a CX-9 from Hiley Mazda. My sales associate, Holly Jess, was very helpful and made the ...

    Hiley Mazda of Huntsville

    Thank you for the great review Mr. Severin! It's great to hear that Holly provided such an awesome car buying experience for you, we truly apprec...


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    I had an excellent experience with my recent purchase of a CX-9 from Hiley Mazda. My sales associate, Holly Jess, was very helpful and made the process very smooth and efficient.

    Does recommend this dealer
    Hiley Mazda of Huntsville

    Thank you for the great review Mr. Severin! It's great to hear that Holly provided such an awesome car buying experience for you, we truly appreciate your business and feedback. Enjoy your new Mazda CX-9 and welcome to the Hiley family!


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  • 2011 Q7 TDI

    It was an amazing experience. I would recommend this dealer to anyone. I pickup an amazing used Q7 TDI that we love.

    Dealer Response

    Thanks for the feedback Caleb! We're happy to hear that you had a smooth buying experience with us, we appreciate your business. Hope you're lovin...


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    It was an amazing experience. I would recommend this dealer to anyone. I pickup an amazing used Q7 TDI that we love.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback Caleb! We're happy to hear that you had a smooth buying experience with us, we appreciate your business. Hope you're loving your Q7!!


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  • Best ever

    Best dealership I've ever been too. Only bad thing was having to wait a couple hours to get out because there were 3 people buying a car at one ti...

    Dealer Response

    Thanks for the great review Rachel! We're happy to hear that you had another awesome car buying experience with our team. We truly appreciate your...


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    Best dealership I've ever been too. Only bad thing was having to wait a couple hours to get out because there were 3 people buying a car at one time. Second time I've bought a vehicle here and I will continue to use them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great review Rachel! We're happy to hear that you had another awesome car buying experience with our team. We truly appreciate your continued business with us and we look forward to working with you again in the future. Glad to have you as part of the Hiley family!


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  • Earl White
    August 26, 2016

    It has been almost two years since I bought my Mazda 4. I was very happy with the dealership and especially Earl White. He was very pleasant to ...

    Hiley Mazda of Huntsville

    Thank you for the wonderful review Larry! We're so happy to hear that Earl took such great care of you and continues to do so when you visit us fo...


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    It has been almost two years since I bought my Mazda 4. I was very happy with the dealership and especially Earl White. He was very pleasant to deal with and did not play games. He was also very knowledgeable about the car and was able to point out the features that were of interest to me. He still greets me when I come in for service.

    Does recommend this dealer
    Hiley Mazda of Huntsville

    Thank you for the wonderful review Larry! We're so happy to hear that Earl took such great care of you and continues to do so when you visit us for service. We hope you're still loving your Mazda4 and we're glad to have you as part of the Hiley family!


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  • Easy and pleasant
    July 29, 2016

    We were shopping for our daughters first car. We made several stops at Hiley Mazda to test different cars. Earl was very patient and helpful durin...

    Hiley Mazda of Huntsville

    Norton, thank you for the wonderful review! We are so pleased to hear that Earl provided such an enjoyable car buying experience for you guys. We ...


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    We were shopping for our daughters first car. We made several stops at Hiley Mazda to test different cars. Earl was very patient and helpful during the whole process. He offered us advice and was very honest about pros and cons of everything we looked at. When we finally settled on a car the process and paperwork were a breeze. Would recommend the dealership to others and return myself when I am in the market again. Thanks for all the help!

    Does recommend this dealer
    Hiley Mazda of Huntsville

    Norton, thank you for the wonderful review! We are so pleased to hear that Earl provided such an enjoyable car buying experience for you guys. We truly appreciate your business and hope your daughter is loving her new Mazda. We look forward to working with you in the future when you are in the market, welcome to the Hiley family!


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  • Awesome experience
    July 25, 2016

    I looked all over Huntsville for a car that my daughter could afford since hers was on its last leg. The best deal in town was at Hiley Mazda/VW....

    Hiley Mazda of Huntsville

    Thank you for the 5 stars Gail! We're happy to hear that you and your daughter had such a great car buying experience with Tairon and our team. We...


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    I looked all over Huntsville for a car that my daughter could afford since hers was on its last leg. The best deal in town was at Hiley Mazda/VW. Tairon Payne is a great salesman that cares about his customers and their safety in a vehicle. He helped find a vehicle that suited my daughter and her ability to pay for it. Thanks Tairon. You are the BEST!!

    Does recommend this dealer
    Hiley Mazda of Huntsville

    Thank you for the 5 stars Gail! We're happy to hear that you and your daughter had such a great car buying experience with Tairon and our team. We appreciate your business and hope she is loving her car. Welcome to the Hiley family!


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