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Reviews

Average Ratings

3.3
152 lifetime reviews. Includes reviews of Audi Brooklyn from DealerRater.com
  • Amazing experience

    I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He...

    Dealer Response

    Good afternoon, thank you for your kind feedback. It was a pleasure assisting you with answering all of your questions about your new A3. I am h...


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    I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He pointed out many different features that I was not aware of. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good afternoon, thank you for your kind feedback. It was a pleasure assisting you with answering all of your questions about your new A3. I am happy that I was able to provide you with a positive experience and I look forward to assisting you again in the future. Like I said when we last spoke, I am always here to answer any of your vehicle questions. You can reach me at, (877) 819-7507. Best of luck! William Cadet


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  • I didn't buy from them but I think I would

    I spoke with this dealer about possibly buying an Audi Q5 and while I ultimately didn't end up buying a car from them I thought they were very fas...

    Dealer Response

    Hello Jonathan, Thank you for taking the time to provide your wonderful feedback, it was our pleasure to have assisted you with your vehicle inqui...


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    I spoke with this dealer about possibly buying an Audi Q5 and while I ultimately didn't end up buying a car from them I thought they were very fast to respond to my inquiry and gave me a lot of information I needed. I ultimate didn't buy the car because I live in another city and found a similar car at a local dealership. But I liked the way they handle their customers

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Jonathan, Thank you for taking the time to provide your wonderful feedback, it was our pleasure to have assisted you with your vehicle inquiry. I am happy to learn that you were satisfied with the way in which we helped you and we hope to earn your business in the future! If you should have any other vehicle questions, please feel free to contact me at, (877) 819-7507. Richard Goulian, General Manager, Audi Brooklyn.


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  • No help whats so ever
    November 25, 2016

    After I left the dealership with no work done to my car, I contacted the Audi headquarters for help. I explained to them my issues and I was told ...


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    After I left the dealership with no work done to my car, I contacted the Audi headquarters for help. I explained to them my issues and I was told that they will get all information from the dealership and contact me back. After going back and forth via email with Christopher Salgot Audi Customer Experience Center he finally tell me that I should get in touch with my insurance adjuster and go through my insurance to fix the issues that I have. He stated that since I informed him that I ran over few pot xxxxx that is not a warranty issue and my insurance should cover that. Well Christopher Salgot I live in NYC and we have a lot of pot xxxxx here and if Audi suspension cant take running over few pot xxxxx then that suspension is horrible. We do not have perfect roads here and I had this issue twice before were the dealership already replaced both front wheel bearing. I just want to let all people know when you go to the Audi Brooklyn with a warranty issue be prepared to get turned away and have nothing done, also if you ever contact the headquarters for help they will do nothing and turn you away. This is my 2nd Audi and its going to be the last one, I will not purchase another Audi if I know the dealership and the Audi will not back me up or take care of the car.

    Does not recommend this dealer
    Came in for service or repair

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  • IRRESPONSIBLE

    DID NOT HAVE THE CAR ADVERTISED , CALLED TWICE BEFORE DRIVING 2 HOURS TO THE LOCATION JUST TO FIND OUT THEY DID NOT HAVE THE SAME VEHICLE ADVERTISED

    Dealer Response

    Good afternoon, I am saddened to learn about your frustrations and I would like to address your issues regarding this matter. We take customer sat...


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    DID NOT HAVE THE CAR ADVERTISED , CALLED TWICE BEFORE DRIVING 2 HOURS TO THE LOCATION JUST TO FIND OUT THEY DID NOT HAVE THE SAME VEHICLE ADVERTISED

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good afternoon, I am saddened to learn about your frustrations and I would like to address your issues regarding this matter. We take customer satisfaction very seriously and your concerns are important to us. I will be speaking with my team, in order to gather additional information on this matter and we will be making the appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (877) 819-7507. Richard Goulian, General Manager, Audi Brooklyn.


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  • The Brooklyn Audi Dealership
    October 30, 2016

    Raymond was amazing. He was professional but most importantly he was just a sweetheart. He was very knowledgeable on helping us. I will come again...

    Audi Brooklyn

    I would like to thank you for taking the time to provide your, it was my pleasure to have assisted you with your vehicle needs. I am happy to lear...


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    Raymond was amazing. He was professional but most importantly he was just a sweetheart. He was very knowledgeable on helping us. I will come again. 😊

    Does recommend this dealer
    Audi Brooklyn

    I would like to thank you for taking the time to provide your, it was my pleasure to have assisted you with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Audi! If you should require further help with anything relating to your car, please feel free to contact m at, (877) 819-7507. Raymond A. Simo, Audi Brooklyn.


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  • One shot deal, no customer service
    October 24, 2016

    Bought a slightly used A6, the day I left I thought the experience was decent and even thought about picking up an A4 few weeks later as my girlfr...


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    Bought a slightly used A6, the day I left I thought the experience was decent and even thought about picking up an A4 few weeks later as my girlfriend is also planning on to purchase a car. The customer service ended there unfortunately, the car I got had a few scratch on front and rear bumpers, it is missing a key, and the badges in the rear trunk lid. The used car manager and sales rep promised it will all be taken care of and they will order the parts necessary to get it done. After the day I left all I heard was excuse on how busy they are and cannot get me the key, touch up paint, badges, etc. After almost a month the sales rep finally said they have the badge and touch up paint for me to pick up, I went over there found the badge they ripped off from another used car that was all scratched up and the touch up paint they probably got off dollar store and was contaminated with a different color, and of course managers are nowhere to be found. Key is still missing. What's even more amazing was as my temp plate was expiring and they did not provide the real plates, I called and ask they told me I owe them another $275 and they will hold my plates hostage until I paid, the finance personnel over charged me on the plates and I was told I am expecting a refund and now they come and ask for more $. They finally sent me the plates after I told them about the paperwork but still did not refund the amount I was overpaid. I thought about getting another car from them the day I left, now not only I will not be dealing with this place again I also discourage anyone purchase a car from them. They DO NOT keep their promises and it is a one shot deal. *EDIT* Dealership representative contacted me on 10/26/2016 and stated my concerns would be resolved. As of today 11/17/2016, no one has contacted me and responded to my requests. Looks like another empty promise.

    Does not recommend this dealer

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  • Ms Danielle Fallacaro is the best of the best
    October 19, 2016

    I have and have been dealing with my Audi A5 car troubles with Ms Danielle Fallacaro from the Audi Brooklyn Service Center who is my Service advis...

    Audi Brooklyn

    I would like to take this opportunity to thank you for providing your wonderful feedback and recommendation, it was my pleasure to have assisted y...


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    I have and have been dealing with my Audi A5 car troubles with Ms Danielle Fallacaro from the Audi Brooklyn Service Center who is my Service adviser and would say that she is a awesome and great Service Adviser in any Audi Service Center. I think she should be promoted and assigned by Audi to teach and mentor other Service advisers in ti-state or New York area. I have known more then several service advisors. She is very welcoming and knows her job very well. Prior to he this I have met few Service Advisers in Audi Lynbrook. PLEASE DO NOT GO THEM FOR ANY CAR SERVICE. I WAS DEALING WITH OIL CUNSUMPTION CAR ISSUES WHICH AUDI LYNBROOK HAVE NO CLUE AND THEY STOLE THOUSANDS OF DOLLAR. THEY MADE A HOLE IN MY CAR. AFTER SUFFERING FOUR MONTHS, I TOOK THE CAR TO AUDI BROOKLYN AND IT IS ONLY MS DANIELLE WHO KNEW ABOUT ME CAR ISSUES AS SOON AS, I TOOK THE CAR TO AUDI BROOKLYN AND SHE WAS AWESOME. Audi is a great car. I think they use should follow the guidelines from Audi brooklyn Service center of how to treat their loyal customer.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    I would like to take this opportunity to thank you for providing your wonderful feedback and recommendation, it was my pleasure to have assisted you with your vehicle's servicing needs. I am thrilled to learn that you were satisfied with the experience in which I provided you with and I wish you continued luck with your Audi A5! If you should require further help with anything relating to your car, please feel free to contact me at, (877) 819-7507. Danielle Fallacaro, Service Advisor, Audi Brooklyn.


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  • Great customer service
    October 17, 2016

    I brought in my 2013 Q7 Audi to be service. My service consultant Ms D. Fallacaro was amazing. She was very understanding when I did reach out exp...

    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to...


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    I brought in my 2013 Q7 Audi to be service. My service consultant Ms D. Fallacaro was amazing. She was very understanding when I did reach out explaining that at this moment I can't afford all the service. She then call me with the best news, saying that some of my service will be cover as a courtesy and wouldn't have to pay the full amount. She was very professional, understanding and give a great customer experience. I would highly recommend Ms D. Fallacaro

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you continued luck with your Audi Q7! If you should require further help with anything relating to your car, please feel free to contact me at, (877) 819-7507. Danielle Fallacaro, Service Advisor, Audi Brooklyn.


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  • Very nice showroom and sales staff!
    October 16, 2016

    I purchased a RS7 recently and I couldn't have chosen a better place for the ambience and knowledgeable staff! I am an Audi enthusiast and I foun...

    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle needs. I am happy to learn that ...


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    I purchased a RS7 recently and I couldn't have chosen a better place for the ambience and knowledgeable staff! I am an Audi enthusiast and I found people just like me working here. I'll be seing Audi Brooklyn soon for another vehicle. Thanks for the great service!

    Does recommend this dealer
    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you luck with your new Audi RS7! If you should require further help with anything relating to your car, please feel free to contact me at, (877) 819-7507. Monae Murray, Audi Brooklyn.


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  • Poorly managed

    I've made 3 appointments to see cars at this dealership and every time I went they could not fine the car. What's the point of making an appointm...

    Dealer Response

    I am sorry to learn about your frustrations and I would like to address your issues regarding this matter. We take customer satisfaction very seri...


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    I've made 3 appointments to see cars at this dealership and every time I went they could not fine the car. What's the point of making an appointment if they are not prepared for your arrival? Also the salespeople are clueless about the vehicles and how their dealership operates. A waste of time. I bought a new S5 at a different dealership the next morning and had a truly pleasant experience. Complete opposite of this place. Also, service department is off-the-charts absurd. They take your car deep into a warehouse and then tell you the price of a transmission fluid change is $600 and could not explain why.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to learn about your frustrations and I would like to address your issues regarding this matter. We take customer satisfaction very seriously and your concerns are important to us. I will be speaking with my team, in order to gather additional information on this matter and we will be making the appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (877) 819-7507. Richard Goulian, General Manager, Audi Brooklyn.


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