Reviews

Average Ratings

3.3
172 lifetime reviews. Includes reviews of Audi Brooklyn from DealerRater.com
  • Amazing experience

    I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He...

    Dealer Response

    Good afternoon, thank you for your kind feedback. It was a pleasure assisting you with answering all of your questions about your new A3. I am h...


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    I recently came in to view an A3, and was impressed with the overall experience. Brand specialist Will was extremely patient and knowledgeable. He pointed out many different features that I was not aware of. The purchasing process was pleasant without any pressure. Since the purchase Will has been available for technical support by phone and suggested meeting to respond to any additional questions about the hands on car experience. Thank you for all the great help and making it a pleasant experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good afternoon, thank you for your kind feedback. It was a pleasure assisting you with answering all of your questions about your new A3. I am happy that I was able to provide you with a positive experience and I look forward to assisting you again in the future. Like I said when we last spoke, I am always here to answer any of your vehicle questions. You can reach me at, (877) 819-7507. Best of luck! William Cadet


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  • Excellent service!
    September 12, 2017

    I always bring my car to the Audi Brooklyn service anytime I have any concerns because I know Johnny and Ronnie will take care of me. The service ...

    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicl...


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    I always bring my car to the Audi Brooklyn service anytime I have any concerns because I know Johnny and Ronnie will take care of me. The service is always top notch and efficient. They go above and beyond any other service centers I've been to. The loaner car they provide is great too.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which Johnny and Ronny provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • Excellent service!
    August 30, 2017

    First time at Audi Brooklyn (to take care of the Audi recalls) and the service was EXCELLENT. I use to take my car to Audi of Meadowlands (where I...

    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicl...


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    First time at Audi Brooklyn (to take care of the Audi recalls) and the service was EXCELLENT. I use to take my car to Audi of Meadowlands (where I purchased the car) and the service there was horrible. I'd rather drive to Brooklyn for their EXCELLENT service. It's worth the drive. Thanks again to my Service Advisor Ronny and Johnny the tech for taking such great care of me and my car. I will definitely be back for all my future service needs.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which Ronny and Johnny provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • Honest, Friendly, and Efficient
    August 28, 2017

    It wouldn???t be possible to put in a short review just how wonderful the team at Audi Brooklyn Service truly is. Everyone from the valets, to th...

    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicl...


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    It wouldn???t be possible to put in a short review just how wonderful the team at Audi Brooklyn Service truly is. Everyone from the valets, to the techs, to the management team is friendly and helpful. Unlike other dealership service centers when you pull into Audi Brooklyn you are greeted promptly by a valet who takes your information, puts seat, floor, and steering wheel protection in your car, and then shows you to the waiting room. While waiting there is always an ample supply of snacks, coffee, tea, hot chocolate, and small foods to hold you over. The service writers here are always honest with their assessment of what your car will need. They won???t sell you up on unneeded add-ons or made up problems. If a larger problem should arise during the life of your car the team here will do everything possible to make it right from scheduling a loaner car, to proving updates while your car is in the shop, and even making sure your car is cleaned and shining like new before you pick it up. They basically won???t let you leave unhappy.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which we provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • No where better
    August 22, 2017

    The atmosphere here is amazing. My car was taken back to be serviced with 10 minutes, and I was very comfortable waiting in the lounge. Everest w...

    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted yo...


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    The atmosphere here is amazing. My car was taken back to be serviced with 10 minutes, and I was very comfortable waiting in the lounge. Everest was my service guy and he was awesome, knowledgeable and thourough as well. Everyone here was courteous...I would recommend bringing yiur Audi here to get serviced. No regrets

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Good afternoon, I would like to thank you for taking the time to provide your feedback and recommendation, it was my pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact me at, (718) 748-3400. Everest John Audi Brooklyn


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  • Head elsewhere.....

    I don't normally post reviews but felt inclined due to my poor experience. I'll keep this brief.....to me this was the worst run Audi dealer in t...

    Dealer Response

    Good afternoon, I am sorry for your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to ga...


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    I don't normally post reviews but felt inclined due to my poor experience. I'll keep this brief.....to me this was the worst run Audi dealer in the tri-state area I visited. Poor communication with 3 different people reaching out to me at a time and the quality of their CPO cars was so disappointing. Saw a CPO vehicle in person, questioned the quality and asked if they would lower the price - they said no only to lower the price by $2k a few days later. 2 different people contacted me after the lowering but I had already bought another CPO vehicle at another Audi dealer which was in WAY better condition. Steer clear and head to the other Audi Dealers in the area.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good afternoon, I am sorry for your frustrations, as we take customer satisfaction very seriously. I will be speaking with my team, in order to gather additional information on this matter and we will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (718) 748-3400. Richard Goulian, General Manager, Audi Brooklyn.


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  • TOP OF THE LINE SERVICE
    August 15, 2017

    Always had a positive experience at Audi Service of Brooklyn. Their staff are polite and courteous. I have an Audi A8L and had my vehicle serviced...

    Audi Brooklyn

    Hello Mr. Greg, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehic...


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    Always had a positive experience at Audi Service of Brooklyn. Their staff are polite and courteous. I have an Audi A8L and had my vehicle serviced there with excellent results. Ask for Tom, one of their best technicians there!

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Hello Mr. Greg, I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which Tom provided you with and I wish you continued luck with your Audi A8 L! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • Amazing service
    August 15, 2017

    Great place with excellent service, went in for an inspection and was done before I knew it. Thomas was a great help that answered all my question...

    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's inspection. I am happy to lea...


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    Great place with excellent service, went in for an inspection and was done before I knew it. Thomas was a great help that answered all my questions with great detail.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's inspection. I am happy to learn that you were satisfied with the experience in which we provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • Awesome!
    August 15, 2017

    Finding someone who knows what they are doing, trustworthy and friendly is not something you come across easily. Tom has been servicing my car sin...

    Audi Brooklyn

    Thank you for taking the time to provide your feedback and recommendation, it was our pleasure to have assisted you with your vehicle's servicing ...


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    Finding someone who knows what they are doing, trustworthy and friendly is not something you come across easily. Tom has been servicing my car since new. It runs as good now as it did when it came off the showroom floor. Highly recommended!!!.

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    Thank you for taking the time to provide your feedback and recommendation, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which Tom provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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  • Great service
    August 15, 2017

    Thomas Chan in the service dept was very helpful and friendly. The service was quick and easy. I would recommend them to anyone. No issues experi...

    Audi Brooklyn

    I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing nee...


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    Thomas Chan in the service dept was very helpful and friendly. The service was quick and easy. I would recommend them to anyone. No issues experienced

    Does recommend this dealer
    Came in for service or repair
    Audi Brooklyn

    I would like to thank you for taking the time to provide your feedback, it was our pleasure to have assisted you with your vehicle's servicing needs. I am happy to learn that you were satisfied with the experience in which Thomas provided you with and I wish you continued luck with your Audi! If you should require further help with anything relating to your car, please feel free to contact us at, (718) 748-3400. Steve Bylis Service Manager Audi Brooklyn


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