[{"id":438981,"personPtyId":32672709,"firstName":"Michael","lastName":"Glowacki","titleText":"Sales Professional & Customer Representative","shortBioText":"I'm in the sales and customer service business because I genuinely like people. I will treat you with respect as that goes both ways. New and used cars, trucks, vans and SUVs are the subject for our conversations. \r\n\r\nI would prefer to be transparent with you because I realize you've put in the time and research to find a car you'd like to drive.\r\n\r\nMy wife and I are starting a family and love to travel when we can. As a hobby, I practice magic for my family and as a semi-professional.","emailTxt":"Michael.Glowacki@russdarrow.com","empAvgRatingNbr":4.9,"empReviewCnt":20,"imageUrl":"http://cdn-user.dealerrater.com/images/e8b8136098fb.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":true},{"id":438974,"personPtyId":32804288,"firstName":"Graham","lastName":"Schroeder","titleText":"Salesperson","shortBioText":"My name is Graham Schroeder, I\u001am 20 years old and I\u001am currently going to college here in Madison. I enjoy spending time outdoors and I\u001am a huge Wisconsin sports fan.","emailTxt":"Graham.Schroeder@russdarrow.com","empAvgRatingNbr":5,"empReviewCnt":9,"imageUrl":"http://cdn-user.dealerrater.com/images/06e79b6d8b7e.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1462064400","industryStartDtUtc":"1462064400","certifiedEmployee":false},{"id":438979,"personPtyId":33884949,"firstName":"Lucas","lastName":"Branum","titleText":"Salesperson","shortBioText":"This is a people business. I understand that your situation is unique, and I enjoy working with each individual to both find a vehicle solution and have an enjoyable experience. I'm originally from central MN, but have enjoyed Madison since 2000. When not at the store I stay busy with my wife and two kids biking, hiking, playing board games, and attending their music performances in elementary and middle school.","emailTxt":"lucas.branum@russdarrow.com","empAvgRatingNbr":4.9,"empReviewCnt":10,"imageUrl":"http://cdn-user.dealerrater.com/images/e8de85803105.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1117584000","industryStartDtUtc":"1117584000","certifiedEmployee":false},{"id":438965,"personPtyId":32649302,"firstName":"Jason","lastName":"Malloy","titleText":"General Manager","emailTxt":"jason.malloy@russdarrow.com","empAvgRatingNbr":4.8,"empReviewCnt":6,"imageUrl":"http://cdn-user.dealerrater.com/images/494dd93ab9f9.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1270080000","industryStartDtUtc":"865123200","certifiedEmployee":false},{"id":438966,"personPtyId":32643851,"firstName":"Ian","lastName":"Gray","titleText":"Sales Manager","shortBioText":"I have a great, although unorthodox, family that consists of two micro pigs, an English Mastiff, and a spouse of 4 years. I love to travel, go out for a good meal, or just stay in and cuddle my four legged children.","emailTxt":"ian.gray@russdarrow.com","empReviewCnt":3,"imageUrl":"http://cdn-user.dealerrater.com/images/1bb8ca7a5693.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1328054400","certifiedEmployee":false},{"id":438975,"personPtyId":32973867,"firstName":"Jalen","lastName":"Riddle","titleText":"Salesperson","shortBioText":"My name is Jalen Riddle Im 24 years old, I enjoy watching/playing sports, Fishing, the news and a good sense of humor. I\u001am looking to change the way you buy a cars, my goal is help make your car buying experience easy going, exciting and as painless for you as I can.","emailTxt":"Jalen.Riddle@russdarrow.com","empReviewCnt":3,"imageUrl":"http://cdn-user.dealerrater.com/images/b98414ba75f6.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false},{"id":464974,"personPtyId":35337656,"firstName":"Bryan","lastName":"Kufalk","titleText":"Service Advisor","emailTxt":"bryan.kufalk@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":464972,"firstName":"Ian","lastName":"Johnson,","titleText":"Service Advisor","emailTxt":"ian.johnson@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":438977,"personPtyId":32802283,"firstName":"Kevin","lastName":"Galster","titleText":"Salesperson","emailTxt":"kevin.galster@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/825a77d66ffe.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false},{"id":464969,"personPtyId":35341255,"firstName":"Lucas","lastName":"Dendaas","titleText":"Service Advisor","emailTxt":"lucas.dendaas@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":441067,"personPtyId":32852070,"firstName":"Jon","lastName":"Garcia","titleText":"Sales Manager","shortBioText":"I've been helping people find the right vehicle since 1999. Doesn't seem like a long time, but I guess it is. I enjoy working for Russ Darrow, we always take care of our customers and employees. I will definitely retire from here!\r\n\r\nI enjoy fishing even though I'm not good at it. I like to tinker at home with anything that can be torn apart. Live spending time with my Lovely wife Lisa and my 4 kids.","emailTxt":"Juanothan@gmail.com","empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/11395383a9e4.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1212278400","industryStartDtUtc":"936144000","certifiedEmployee":false},{"id":438976,"personPtyId":32804290,"firstName":"Jeremy","lastName":"Olson","titleText":"Salesperson","emailTxt":"jeremy.olson@russdarrow.com","empReviewCnt":4,"imageUrl":"http://cdn-user.dealerrater.com/images/99cc1ef7588a.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"1335830400","certifiedEmployee":false},{"id":438984,"personPtyId":32852580,"firstName":"Robert","lastName":"Phillips","titleText":"Salesperson","shortBioText":"","emailTxt":"robert.phillips@russdarrow.com","empReviewCnt":4,"imageUrl":"http://cdn-user.dealerrater.com/images/e0eed6e7ba40.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1343779200","certifiedEmployee":false},{"id":464981,"firstName":"Chris","lastName":"Ziegler","titleText":"Service Advisor","emailTxt":"chris.ziegler@russdarrow.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":438972,"personPtyId":32696157,"firstName":"Crystal","lastName":"Reid","titleText":"Salesperson","shortBioText":"Thanks for taking the time to get to know who I am and what I stand for. My number one goal every day is to provide my customers with a fun, factual, stress free experience when looking for their next vehicle. I have been working in a selling environment for most of my professional career. I am a professional not focused on selling something but on fulfilling needs and making dreams a reality. I will be honored to help you achieve your goals, and have fun doing it. \nCrystal Reid","emailTxt":"crystal.reid@russdarrow.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/53c5d26a274d.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1504833060","industryStartDtUtc":"1441674772","certifiedEmployee":false},{"id":438973,"firstName":"Donald","lastName":"Brock","titleText":"Salesperson","shortBioText":"","emailTxt":"donald.brock@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":450528,"personPtyId":33853909,"firstName":"Jessica","lastName":"Zurn","titleText":"Admin","shortBioText":"","emailTxt":"jessica.zurn@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":438970,"personPtyId":34460838,"firstName":"Robert","lastName":"Kulp","titleText":"Service Manager","emailTxt":"rob.kulp@russdarrow.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"957139200","industryStartDtUtc":"836179200","certifiedEmployee":false},{"id":464976,"firstName":"Alyson","lastName":"Mohr","titleText":"Service Advisor","emailTxt":"Alyson.Mohr@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":473618,"firstName":"Duane","lastName":"Norwood","titleText":"Sales","emailTxt":"duane.norwood@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false},{"id":450076,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","shortBioText":"","emailTxt":"Ivan.lawler@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1004572800","industryStartDtUtc":"754704000","certifiedEmployee":false},{"id":464978,"personPtyId":36027776,"firstName":"Kelsey","lastName":"Postlewaite","titleText":"Service Manager","shortBioText":"During the cold months I watch an excessive amount of TV and movies. Warmer month I play sand volleyball and softball. If I'm not at work and doing my activities, I'm most likely hanging with my daughter.","emailTxt":"Kelsey.Postlewaite@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/89f7cf71f031.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1414800000","certifiedEmployee":false},{"id":438978,"personPtyId":32852014,"firstName":"Lonnie","lastName":"Brown","titleText":"Salesperson","shortBioText":"","emailTxt":"lonnie.brown@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/9d9c42d07bc4.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1485907200","certifiedEmployee":false},{"id":466314,"personPtyId":35524014,"firstName":"Nadeem","lastName":"Killedar","titleText":"salesperson","shortBioText":"","emailTxt":"Nadeem.Killedar@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/bde3911e6401.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false},{"id":467240,"personPtyId":32647954,"firstName":"Rob","lastName":"Jensen","titleText":"Service Writer","shortBioText":"I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.","emailTxt":"Rob.Jensen@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"dealerEmpStartDtUtc":"1167609600","industryStartDtUtc":"631152000","certifiedEmployee":false},{"id":464971,"firstName":"Steven","lastName":"Fassbender","titleText":"Service Advisor","emailTxt":"steven.fassbender@russdarrow.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11939,"certifiedEmployee":false}]

Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing)

(4.7) 912 reviews

Dealer on Cars.com since July 2009

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 8:30 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.7
912 lifetime reviews. Includes reviews of Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing) from DealerRater.com
  • Oil change

    Greeted upon arrival, explained why I was there, took my car to service it & was returned on a timely basis Also, great atmosphere & very friendly. Th...ey also supply free WiFi!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Great Service!

    Russ Darrow is one of the best dealerships in Madison hands down! I appreciate the service! Kevin was a great salesman and Jason Malloy and Ian Grey a...re very good guys! I definitely will return to buy another car, you can't go wrong buying a car from them!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Bought a vehicle

    I have purchased numerous vehicles from Russ Darrow through the years and have had a good experience each time. Lucas was thorough but not pushy, exac...tly what I want.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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See All In-Stock Inventory


Service & Repair

Service Reviews

4.7

54 lifetime reviews of the Service Department.
Includes reviews of Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing) from DealerRater.com

  • Oil change

    Greeted upon arrival, explained why I was there, took my car to service it & was returned on a timely basis Also, great atmosphere & very friendly. Th...ey also supply free WiFi!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Very helpful

    I called earlier today to see if they could get me in to change my headlight and the guy told me as long as I came in before 3 they'd be able to get m...e in. The service was quick and thorough.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

Read all Service & Repair reviews
Service Pricing

    Oil, Filter Change

    $18.95 and up*

    Wheel Balance

    $34.95

    Wheel Alignment (4WD)

    $79.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 629 Offers on 18 Models

About Our Dealership

Dealer on Cars.com since July 2009

Russ Darrow Chrysler Jeep Dodge Ram is located on Lancaster Drive at High Crossing Blvd in Madison, WI. Russ Darrow offers the largest Chrysler, Jeep, Dodge and Ram selection in the state of Wisconsin. We offer the entire Chrylser line up. Plus, if you want a Used Car you can buy with confidence at Russ Darrow. Call us to find out about LIVE MARKET PRICING and our extensive safety check. Buy Darrow and take advantage of the following perks:

Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit?No Problem!

"Experience the Darrow Difference!"

Top Reviewed Employees

Michael Glowacki

Sales Professional & Customer Representative

20 reviews

Graham Schroeder

Salesperson

9 reviews

Lucas Branum

Salesperson

10 reviews

Jason Malloy

General Manager

6 reviews

Ian Gray

Sales Manager

3 reviews
Russ Darrow Chrysler Dodge Jeep RAM Madison (High Crossing)
3502 Lancaster Dr Madison, WI 53718
New (877) 286-0047
Used (608) 807-5361
Service (608) 338-1577
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