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Reviews

Average Ratings

4.9
15 lifetime reviews.
  • great service

    we just bought a new Kia Soul from Rusty Wallace Kia, with the help of Jimmy Clark we experienced a very easy process,,,,,can't say anything negat...

    Dealer Response

    Thank you for your positive feedback. Ditto and Jimmy are a couple of the best in the business. I am glad to hear that you had a good experience a...


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    we just bought a new Kia Soul from Rusty Wallace Kia, with the help of Jimmy Clark we experienced a very easy process,,,,,can't say anything negative about them.....Ditto worked very hard to get us the monthly payment we wanted and was so much fun to work with.....Jimmy was really great at helping us decide which car we wanted...no pressure and so patient......over all a super great experience.....you must give them a try!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback. Ditto and Jimmy are a couple of the best in the business. I am glad to hear that you had a good experience and I hope you enjoy your new car. I look forward to servicing you automotive needs for years to come.


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  • Found the safety features right away.

    We visited the dealer to look at Kia Sorento's. They had a limited model with all the new safety features and the right color. I am very happy w...


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    We visited the dealer to look at Kia Sorento's. They had a limited model with all the new safety features and the right color. I am very happy with the adaptive cruise control, and hope that all vehicles will have the ability to prevent collisions in the near future. Our sales person David knew where the Sorento's were on the lot and we found the right one quickly. He filled out much of the paper work while we were waiting so that the technical paper work was ready to complete.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • xxxxx

    Great place , i have purchased 2 cars from Rusty Wallace Kia. Awesome sevice.


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    Great place , i have purchased 2 cars from Rusty Wallace Kia. Awesome sevice.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New 2017 Sportage AWD

    Painless, low pressure -- but after signing, buying and leaving, I wonder if I got the best possible price after paying attention to their current...


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    Painless, low pressure -- but after signing, buying and leaving, I wonder if I got the best possible price after paying attention to their current TV/radio advertisements.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    This was my first time buying a new car and Jason and everyone else was extremely helpful and kind. I felt like they explained every step of the p...


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    This was my first time buying a new car and Jason and everyone else was extremely helpful and kind. I felt like they explained every step of the process and answered all of my questions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • new Kia Sorento

    Out looking for a new car and stopped at Rusty Wallace Kia in Louisville, near Knoxville. Looked at Kia Sorento, fell in love with it and bought...


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    Out looking for a new car and stopped at Rusty Wallace Kia in Louisville, near Knoxville. Looked at Kia Sorento, fell in love with it and bought it. Great price, great people. Also got zero percent financing , with Kia paying first two payments.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Rusty Wallace Kia Alcoa is a Top-Notch Dealership

    Let me start by saying that I had a less than positive experience with a particular salesman about 6 weeks ago (August 2016) and I wrote a less th...


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    Let me start by saying that I had a less than positive experience with a particular salesman about 6 weeks ago (August 2016) and I wrote a less than positive review. Brian Kitts (General Manager) contacted me to inquire about my less than positive experience and asked me to give Rusty Wallace Kia Alcoa another chance when I was ready. I did just that this past Saturday, September 24th (Tennessee Vols beat the Florida Gators... GO VOLS). I purchased a 2017 Sportage SX Turbo. I worked with Brian Kitts Initially and then Aubry Chaffins (Salesman) took over. Once the deal was made, I also worked with David Oliver (Finance Manager), and Brandon Chaffins (Sales Manager). All four of these gentleman are knowledgeable, kind, honest, and make the buying experience enjoyable. To make a long story short, I highly recommend Rusty Wallace Kia Alcoa if you are in the market for a Kia. If you have never thought about purchasing a Kia, the next time you are in the market for a reliable and truly special vehicle I encourage you to give Kia a look. Thank again for a truly pleasant experience! This is the third Kia I've owned. I love my new Kia Sportage SX Turbo more and more each day! Sincerely, Robbin :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Doris from Knoxville

    My purchase of a new Kia Sedona was not my first purchase from Rusty Wallace Kia, but my second. I purchased a used Sedona 2 years ago for my so...


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    My purchase of a new Kia Sedona was not my first purchase from Rusty Wallace Kia, but my second. I purchased a used Sedona 2 years ago for my son, so when I decided that I, too, wanted a Sedona, I knew which dealership that I wanted to deal with. My first purchase was extremely positive with the customer service and trade value I was given, but the purchase of my new Sedona was even better! This buying experience was honestly the best one that I have ever had, and I have purchased many new cars in my lifetime. My salesman, Bill Raybourn, was only interested in my best interest. He was able to secure a higher-than-expected trade-in value for 2 vehicles that I was trading for the Sedona. He also accompanied me to my house twice, once to photograph and inspect one of the vehicles before the deal, and once after the deal to drive my second vehicle back to the dealership. I could not have asked for any salesman to have been more friendly, helpful, and professional. Every employee that I saw or had dealings with, ( ie David in the business office), made me feel special by their friendliness and attention. I look forward to future servicing of my Sedona at Rusty Wallace Kia because of the customer-oriented attitude at this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Couldn't be happier!

    I just purchased a new vehicle from Rusty Wallace Kia on Alcoa, in Knoxville!! I love my new car and must say this was the first time I've been ha...


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    I just purchased a new vehicle from Rusty Wallace Kia on Alcoa, in Knoxville!! I love my new car and must say this was the first time I've been happy dealing with a car salesman! Bill Raybourne was very professional, and took the time needed to help me understand all the new features in my car! I highly recommend Rusty Wallace Kia on Alcoa and will recommend Bill Raybourne to all my family and friends!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hardil Thomas

    I have been buying cars for some 45 years and the professional experience of car buying at Rusty Wallace, exceeds them all. In fact, this purchase...


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    I have been buying cars for some 45 years and the professional experience of car buying at Rusty Wallace, exceeds them all. In fact, this purchase was 'car number 5' from Rusty Wallace. All the sales persons refer to you as 'Mr.' or 'Mrs.' and not 'Honey' or 'Man' like so many other dealers in this area. Further, they cover the contract and details of the car in understandable language. They do not try to impress you with knowledge. To me, 'follow up' has always been important and we get that from the team at Rusty Wallace. Additionally, their 'team approach' to car buying means the buyer will not be at the dealer all day while one person is trying to do the sale, get the car clean, refuel, and insure buyer's comfort at the same time. I give Rusty Wallace the highest rating possible!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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