Reviews

Average Ratings

3.0
25 lifetime reviews.
  • Great First Time Buyer Experience!!!

    Great customer service, very friendly and welling to work with the buyer. I purchased my 2007 Scion TC as a first time buyer with no established c...

    Dealer Response

    Dear Jerimie, We are happy to hear you had an excellent car buying experience. We are happy to see you so happy! We look forward to helping you i...


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    Great customer service, very friendly and welling to work with the buyer. I purchased my 2007 Scion TC as a first time buyer with no established credit and when other dealer would tell me I needed a co-signer and turn me away Klass Motors was still welling to work with me and I thank them for giving me an opportunity to finance my Scion TC and establish my credit I would definitely go back to them in the future for my auto needs, thank Mauricio for all your help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dear Jerimie, We are happy to hear you had an excellent car buying experience. We are happy to see you so happy! We look forward to helping you in the future. Welcome to the Klass Motors family.


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  • george m.

    got my son a great car from these guys. what a great place we found and i stopped from going anywhere else. very professional staff welcomed us a...


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    got my son a great car from these guys. what a great place we found and i stopped from going anywhere else. very professional staff welcomed us as we entered the lot and showed where to park. i felt the presence of good managed organization from the beginning. Cisco was the representative that showed us the Toyota Truck we were shopping for. he seemed very knowledgable but wasn't trying to be pushy. after test drive he went over the payment options we had and got to the bottom of it. i liked the way manager assisted us and was very calm and respectful with our requests. they offered to wash the vehicle and had mechanic again look over prior to us taking delivery. we were able to get all the books & extra keys with the truck. my son cant be happier. we got the tacoma we wanted for the best price we found in OC. go Klass !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Buyers beware. They lie.

    They got me there by lying I drove 2 hrs for the great deal they offered and even got approved by the manager and when I got there they wouldn't g...


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    They got me there by lying I drove 2 hrs for the great deal they offered and even got approved by the manager and when I got there they wouldn't give me the price.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bad cars and worse service

    Terrible service, Lied to me about the condition of the truck, spent money on a plane ticket there just to see it had hail damage, inside the cab ...


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    Terrible service, Lied to me about the condition of the truck, spent money on a plane ticket there just to see it had hail damage, inside the cab had a TERRIBLE diesel smell (as if something were leaking) bald tires, radio didn't even work and so on..... I don't expect a used truck to be in perfect shape, but at least something that doesn't have issues like this did. To top it off, they did not offer to help in any way, were extremely rude once I decided no to buy the truck after seeing it and refuse to reimburse me for my $663 I wasted in travel exenses to only be here for about 12 hours. "No name junk stores" like this one definitely is don't have a manufacturer to watch them and make sure people are happy. Just stick to the dealers that have a real name to them. Honda, Toyota, Chevy, Subaru or ANYONE else. Bigger manufacturer dealers for the most part will at lease acknowledge a complaint and admit when they're wrong.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Manager

    Expirence was one. I don't ever want again the young man that greated me was great then it went downhill from there looked at car and was happy wi...


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    Expirence was one. I don't ever want again the young man that greated me was great then it went downhill from there looked at car and was happy with it took it for a test drive and I was going to buy it when we went inside this little office with no privacy and I started to nagotiate a price and like always they wish to run your. Credit before the deal gets started and then took me in to see the manager that was about all I needed he had zero people skills at all and asked what I wanted just like out of a rocky movie and then another man stood up and said that the car is sold so I walked out terrible place my advice stick to reputable dealers and as for Karen she was great until I tried calling her back when I was leaving and no answer should be named NOKLAS.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very impressed

    I was shopping for a Used car and found one in their inventory. I requested more info and was called back by a courteous and knowledgeable staff ...


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    I was shopping for a Used car and found one in their inventory. I requested more info and was called back by a courteous and knowledgeable staff member. I was not pushed harassed or beaten down to buy, just treated like a human being. Thank you again guys

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • They're as disrespectful as they are irresponsible

    Are you kidding me with this? We live in Seattle. We saw a car for sale online at Klass Motors in Santa Ana, CA last night. We called last night. ...


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    Are you kidding me with this? We live in Seattle. We saw a car for sale online at Klass Motors in Santa Ana, CA last night. We called last night. We were told the car was available. We told them we were having a friend drive up from L.A. to check it out the very next day (that's today) They took our friend's name and put us on a schedule to view the car today. We called Klass Motors today, talked to Karen and she said the car was still available. Our friend also called today to make sure the car was available. There was no mention of a pending sale during either call. When our friend arrives and says that he's there to test drive the BMW wagon, the sales person says "Oh the black one? We just sold that." Really, No-Klass Motors? We are so glad we didn't waste a plane ticket to come test drive that car, but seriously, you are as irresponsible and disrespectful as they come.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Ron Scott Chrysler 300 2010

    I brought a Chrysler 300 2010 from Klass Motors. I was driving home and check engine light came on and low tire pressure light. I drove from the h...


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    I brought a Chrysler 300 2010 from Klass Motors. I was driving home and check engine light came on and low tire pressure light. I drove from the high desert 3 times to get this problem solved after the 3rd time they said they will take it to the dealer to locate the problem at no cost to me. The dealer said it was the computer and tire sensors they fixed the problem. I'm going to pick it up today. Great group of guys all around. Thanks Sam & Sam & Zach and the Management for doing the right thing.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Not Very Helpful

    Don't waste your time with this dealership. If you have money to spend and have a great amount of a down payment, you are better off elsewhere.


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    Don't waste your time with this dealership. If you have money to spend and have a great amount of a down payment, you are better off elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I really had a good exapirence!!

    I had nothing but good things to say about klaus motors Carlos was a good sells rep and jasmine was very upfront and the manager Sam was very help...

    Dealer Response

    Chris, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Carlos, Jasmine, and S...


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    I had nothing but good things to say about klaus motors Carlos was a good sells rep and jasmine was very upfront and the manager Sam was very helpful... They really helped me out a lot . And I will return for my next car because i felt very comfortable!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Carlos, Jasmine, and Sam are a joy to work with and we're glad you feel the same. We understand that buying a car is an important decision and we are honored that you chose Klass Motors. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Klass Motors Team


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