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Reviews

Average Ratings

3.3
44 lifetime reviews. Includes reviews of Subaru of Glendale from DealerRater.com
  • Best of the Best

    I never had an experience as good as the one I had at Subaru of Glendale, From my first experience in sales and then to top it of by family treatm...


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    I never had an experience as good as the one I had at Subaru of Glendale, From my first experience in sales and then to top it of by family treatment from Service department and their staff.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • flawless superior services

    My family and I had to do an emergency stop during our road trip and we could not ask for a better treatment and professionalism. They are accurat...


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    My family and I had to do an emergency stop during our road trip and we could not ask for a better treatment and professionalism. They are accurate, prompt and detail oriented. I wish we had the same service where we reside. Go Subaru of Glendale.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great follow-up

    Although i didn't end up purchasing a car through them they did their job in following up with me very well.


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    Although i didn't end up purchasing a car through them they did their job in following up with me very well.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding Experience

    I located the car I was interested in through Cars.com. I submitted a request for more information and within an hour I was contacted back. We e...


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    I located the car I was interested in through Cars.com. I submitted a request for more information and within an hour I was contacted back. We emailed back and forth a bit, and they sent me some pictures of the car. Everything was handled quickly and efficiently. I spoke to Max Vartanian, and we agreed on a price over the phone. When I came in, he walked me through every aspect of the car, and then I signed all the paperwork. Easy! Max was really wonderful at holding my hand through the whole process. I would definitely refer anyone to Max and Glendale Subaru, and I love my Outback!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Inconsistent stories

    We were looking for a used car and found one worth looking at. So I emailed and called to see if the car was available. I asked if the price was...


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    We were looking for a used car and found one worth looking at. So I emailed and called to see if the car was available. I asked if the price was negotiable and was told definitely. Upon hearing that the car was still available and the price was negotiable, I told them I would be there within an hour to test drive it. When I arrived on this rainy day, I was told that the car was on their other lot across the street and they would have to move six cars to for me to test drive it! I was also told to ask for this particular sales person, but was handed off to another. Not a very good impression being handed off or having to wait for them to move the cars. They should have had the car ready. After the 10 minutes it took to move the cars, we took the drive. Test drive was ok. So we talked about negotiating the price and was told that because the price was already listed with a $2000 discount, they would not negotiate the price. We promptly left, never to come back. I would not recommend this dealership to anyone! Be aware!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • They stepped up big time!
    October 26, 2016

    I had an issue before but Enrique, Jobe and Christian really stepped up! I'm glad that everything worked out the way it did. Thanks guys


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    I had an issue before but Enrique, Jobe and Christian really stepped up! I'm glad that everything worked out the way it did. Thanks guys

    Does recommend this dealer

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  • Asked About a Listing - No Communication At All

    Asked Natalie Herrmann about a white Subaru Impreza Coupe for sale on here, never heard anything back, car seems to be gone now. I thought it was ...


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    Asked Natalie Herrmann about a white Subaru Impreza Coupe for sale on here, never heard anything back, car seems to be gone now. I thought it was private party, being a dealer, sad.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Dealt with Jojo, couldn't be happier
    April 11, 2016

    Due to an organization I'm a member of I had access to Subaru's VIP pricing, basically gives a small discount on the price of the car in an effort...


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    Due to an organization I'm a member of I had access to Subaru's VIP pricing, basically gives a small discount on the price of the car in an effort to avoid haggling. I emailed Subaru of Glendale about a new Crosstrek and Jojo called me back shortly after. We spoke a couple times during the day, he gave me the price and I ended up going in to the dealership that night. I had already arranged my own financing but they were able to go half a percent lower so I went with them, plus the final cost of the car ended up being lower than the quote he gave me. Only hiccup at all was discovering that the brand new car (still wrapped in plastic) had a dent in the bumper that must have happened during transit. They scheduled a time when the bumper could be replaced for me so I wound't be settling for anything less than a new car. I'm not sure how much of my experience was due to the VIP program so your experience may vary but I fully recommend Jojo and the dealership.

    Does recommend this dealer

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  • Horrible new car sales customer service
    April 3, 2016

    Most ridiculous and fraud filled day of attempted car buying. I had a deal through Costco. George Davidagayan found a car that fit what we wanted...


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    Most ridiculous and fraud filled day of attempted car buying. I had a deal through Costco. George Davidagayan found a car that fit what we wanted and told me to come up and get it on Saturday. Got my cashier's check and drove the 40 miles with my son that was getting the car as a college graduation present. Called George to confirm that we were on the way, get a text from him that he can't pick up because he's in a sales meeting and I let him know that we'll be there in an hour. No contact back. When we get there, there's a problem the original car isn't available and I have to take a different one and that car isn't on the lot and won't be for hours. No call back to let me know of the delay. Fine, agree to the new car and they tell me they'll throw in floor mats but only after I submit a "10's only" on the dealer review that comes later. Again, I agree to the deal and that the car will be delivered to my house at 6pm, pay, buy added parts for the car and head home happy. Check in at 4pm to George who texts back that we're looking good for 6pm. Check in at 5:20 and 5:30. No response. Getting concerned. Sure enough, call the dealership at 6pm and George is still there. The dealership is an hour from my house. Car just got there and is being finished up supposedly. I tell them it's disappointing to once again be delayed with no notice and that I'd like the floor mats delivered with the car that night. George gives me all these reasons no, I tell him I'll still give him his 10-only on the review that they're now extorting me with and he must bring the mats with the car tonight. "I'll check with my manager" George tells me. Except he doesn't mute his cell phone. After a minute of listening to him rustle papers on his desk, he says his manager said no. Ok, I've bought cars before and know the game but never been so blatantly lied to before and I tell him. A lie is a false statement made with the intent to deceive. He nailed that one although he and his manager were "offended" I used that term. Now they're threatening to cancel the deal because they're worried about their 10-only review. Most likely they sold the car to someone else AFTER I ALREADY PAID FOR IT AND SIGNED THE PAPERWORK. George finally gives me the "I'm only making like $100 on this car but I"ll drive it down" 5 minutes later the manager, Jay Karacuha, calls. Now I met Jay in the office. Over 40 year old guy that uses the word "awesome" more than my teenagers did during their entire high school years. He now tells me the deal is off and they're canceling my contract. This is after 7pm so I've lost my entire day, been lied to and misled numerous times and then the topper. My check and money are in the safe and everyone is gone and they can't get me my money MAILED to me until Monday. Meaning, I can't go to a respectable dealership and buy the car until after my check comes. Worst experience. Worst personnel. NEVER BUY FROM THESE GUYS EVER

    Does not recommend this dealer

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  • Terrible customer service Subaru, Max Vartanian
    December 20, 2015

    We owned a Subaru Outback and wanted to buy another new one, first time went to the Glendale CA location with an appointment for Max Vartanian at ...


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    We owned a Subaru Outback and wanted to buy another new one, first time went to the Glendale CA location with an appointment for Max Vartanian at 12 pm on 12/18, there was no customer there, receptionist called him many times and he finally showed up after 20 min., after he showed me the price, I decided not to buy the car and left. Later found out Max kept my drivers licence, so called and asked whether he can send it back to me same day as it was his mistake (he left the drivers licence on the copy machine), he said he can mail it, I said can't wait and asked him to drive to my office as it is close by, he refused so I have to go there again and pick it up, terrible customer service! When I went back and pick it up, again no customer, while Max was browsing his mobile phone. Chat conversation end Type a message...

    Does not recommend this dealer

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