[{"id":264837,"personPtyId":33960647,"firstName":"Dave","lastName":"Townsend","titleText":"Internet Manager","shortBioText":"After 10 years in the mortgage industry I started here in 2012 and feel blessed to be part of BMW of Murrieta and the Hendrick Automotive Group family since day one. The culture here is amazing and clients are always shocked with the unparalleled customer service, which is probably why we're one of the youngest BMW Centers in CA and #1 on DealerRater!\r\n\r\nMy customers are my family and I take that very seriously. My job is to always provide my clients with the best price in the least amount of time with full transparency...typically this will be with little or no effort from the customer. It's efficient savings, with a smile. :)","emailTxt":"dave.townsend@bmwofmurrieta.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":287,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40350/employees/0e2a34d87b0f.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1338508800","industryStartDtUtc":"1338508800","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":264838,"firstName":"Carl","lastName":"Burt","titleText":"Internet Manager","shortBioText":"Moved from England to California in 2007.","emailTxt":"carl.burt@bmwofmurrieta.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":163,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40350/employees/cbc9e0a75056.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"1093996800","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":369369,"personPtyId":31130841,"firstName":"Jolene","lastName":"Guzman","titleText":"Internet manager","emailTxt":"jolene.guzman@hendrickauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1320105600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":434457,"personPtyId":32164607,"firstName":"Raymond","lastName":"Herrera","titleText":"General Manager","emailTxt":"Raymond.Herrera@HendrickAuto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40350,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":585040,"firstName":"Joe","lastName":"Garcia","titleText":"Lease Retention Specialist","shortBioText":"Having worked with BMW for the past 13 years, most recently the past 7 with ALL NEW \r\nBMW of Murrieta and the Hendrick Automotive Group, I feel fortunate to be part of a culture that embraces the value of family, along with providing unparalleled customer service. The proof is having been awarded the BMW coveted Center of Excellence Award for the past 7 years in a row, truly exemplifies our willingness to go that extra mile for our clients.\r\n\r\nMy love of Family, BMW and Sports gives me the aspiration and competitive edge to provide my clients with exceptional customer service throughout the process and beyond. I will work hard to bring my clients the best value at a fair price, with full transparency and consideration of your time in mind. My Job for you starts when you drive off in your BMW, be it NEW, Used, CPO your experience should be exemplary.","emailTxt":"joe.garcia@bmwofmurrieta.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40350/employees/5805245c331a.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1122854400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":251789,"personPtyId":31123931,"firstName":"Ileen","lastName":"Garibay","titleText":"Internet Sales Director","shortBioText":"I have spent almost 10 years of my 14 years in automotive, working for the Hendrick Automotive Group. No other dealer group can match Hendrick\u001as level of service and integrity. It is a true honor to put the Hendrick Logo on every day and an even bigger honor to work for Boris Said at BMW of Murrieta. \r\nHow awesome that you can get the Ultimate Driving Machine, from the Best BMW Store, with the Best Customer Service at the Best Price! Maybe that is why we have been a winner of BMW\u001as Center of Excellence Award every year since we opened\u001a7 Years in a Row!!!","emailTxt":"ileen.garibay@hendrickauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1125532800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":597121,"firstName":"Morgan","lastName":"Townsend","titleText":"Client Advisor","shortBioText":"BMW of Murrieta has been my home away from home going on 5 years now and I can honestly say there is no better team to have on your side than Boris Said's team. I started off working in the service department back in 2015 and recently decided to switch over to sales where I am determined to help our consumers achieve their goals and live out their dreams of driving a BMW. Whether it be for service or sales, I have had the opportunity to build phenomenal relationships over the years by always going above and beyond and treating each customer as if they were my own family. When I am away from the workplace I enjoy spending time outdoors with my 4 year old son. As a single mom there is nothing more important to me than family so I take advantage of my days off to ensure that everyday is a memory that will be cherished. Come visit us over at BMW of Murrieta and allow me to present you with an experience that you too will cherish forever!","emailTxt":"morgan.townsend@hendrickauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40350,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1427846400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486371,"firstName":"Ryon","lastName":"Holland","titleText":"CA","emailTxt":"ryon.holland@bmwofmurrieta.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40350,"certifiedEmployee":false,"deptDscrp":"Sales"}]

BMW of Murrieta

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

BMW of Murrieta Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2012

BMW of Murrieta is a partnership between NASCAR team owner Rick Hendrick and SCCA, IMSA and famous BMW team racer, Boris

...

Said. At BMW of Murrieta we are committed to complete customer satisfaction in all aspects of the BMW buying and BMW service process. Please review our extensive inventory of BMW cars and SUVs, including the BMW M3, X5, and the Z4. We work hard to get you into the vehicle you have always wanted. That new BMW is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Stop Dreaming Start Driving!

"Stop Dreaming Start Driving"

Service

Oil, Filter Change

$79.95 and up*

Power Steering Service

$169.95 and up*

Wheel Alignment (AWD)

$149.95 and up*

Fuel Injector Service

$190 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1071 lifetime reviews. Includes reviews of BMW of Murrieta from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 17, 2019

    I have always thought very highly of BMW of Murrieta. My last visit was not so good but after Victoria contacted me all is great now. She personally helped... with my issues and resolved them in a timely manner. My thanks go to Victoria for all her help as well as Matt and Chad. I look forward to visiting BMW of Murrieta in the future for my car’s needs.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2019

    Dave is very knowledgeable about the cars and have many tips that is very helpful. He also was very patient yet persistent to explain to me the cost/rebate... about the car n arrange 1 for me. I lived 120+ miles away but it's still worth the drive. Will definitely recommend him and BMW of Murrieta to all of my friends and family.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Townsend

    Internet Manager

    (5.0) 287 reviews

  • January 29, 2018

    This was an incredibly straightforward process. Dave Townsend and I were able to agree on a deal prior to coming to the dealership. When I got there, documents... were ready to be signed and I was done in minimal time. Thanks Dave and BMW of Murrieta!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2019

    Hands down the greatest car buying experience ever! Jolene Guzman was amazing! So knowledgeable and willing to assist in any way possible. Unbelievable... patience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    William, we appreciate the kind words and 5 star review. So happy you enjoyed the sales experience with Jolene. Thank you.

  • 1.0 out of 5
    October 7, 2019

    Recall in my back up camera. Mine was fine and now a week later my gears screen is glitchy ... also I was told it would take 2 hours it took 4. So I couldn?t... go pick up my children from school. Lastly my service person Samantha new nothing about my car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 3, 2019

    I believe the salesman willingly withheld important information about the vehicle in order to make a sale. Had I known the information I was not told... I would not have leased the vehicle. I believe they put a sale ahead of customer service.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 2, 2019

    We worked with Dave Townsend at BMW of Murietta to lease a 2019 BMW I3 REX. I contacted a few dealerships and Dave had the best offer. Working with Dave... was awesome. He was straight up and very communicative/responsive, not to mention just a nice guy. We set up everything via email and when we got to the dealership everything was as discussed and the signing process was smooth. My family and a handful of our friends all lease BMW's and I plan to bring all of our business to him and would highly reccomend Dave to anyone looking for a BMW

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jmk1023! We're so happy we were able to help you out! We'll definitely pass on your review to Dave as well. Thanks, and have a great day!


    Worked with:
    Dave Townsend

    Internet Manager

    (5.0) 287 reviews

  • 5.0 out of 5
    September 25, 2019

    They were very helpful and did not pressure us at all

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dennis K, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you....

  • 5.0 out of 5
    September 22, 2019

    These guys, Dave Townsend in particular, are incredibly easy to deal with and take the pain out of finding a car. Point 'em in the direction you want,... and they'll figure out a way to get you a great deal. Very close to broker prices, without the broker fee. Can you find a lower price somewhere else? Maybe - and I stress, maybe - but you gotta be committed to that unicorn and it's going stress you the heck out. A fractional price bump is worth dealing with good, good people. Thomas Forget, their F&I guy is also a legend - no beating around the bush, and a fair dealer. Treat them good and they'll do the same right back to you!

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deschiam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Murrieta. If you're ever in need of mor...e help, please let us know! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Dave Townsend

    Internet Manager

    (5.0) 287 reviews

  • 5.0 out of 5
    September 16, 2019

    Samantha was my service advisor at Murrieta BMW. She was fantastic and took great care of me and my 750 Li.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jen B, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we ...are happy to help!

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