Halterman's Toyota Mitsubishi

We are very happy to have provided you with such a positive experience! We hope to see you soon!

Thank you for taking the time to let us know how we did. We apologize if Tammy seemed adamant about offering the gap protection but we had two instances in the past where customers at first declined the coverage and Tammy convinced them of the importance of having it. When they did end up totaling their vehicles, they were so thankful to her. One of the customers even brought her flowers. Both customers would have been responsible for nearly $7,000 if they didn't have the coverage. Having protection coverage isn't for everyone but we at least want to ensure our customers are offered it so they can decide for themselves.

Thank you for your kind review; we are happy to pass along your comments to the team here at Halterman's Mitsubishi!

If you are going to tell a story through a negative review then let's at least introduce the facts. 1. You wanted $26,000 for your trade. This is $1,000 over retail asking price. Many other dealers are currently selling vehicles just like your trade in for around $24,000 to $25,000. Not sure how you are upset with us for not wanting to pay you more than retail for your car. 2. Even if you were given $26,000 for your car, your payment would still have been around $440 per month when you stated your budget was around $320. Just because the math does not work out to where you wanted to be, does not mean we did something wrong or unprofessional. 3. The fact that the vehicle you originally came in on was in the process of being sold when you got here is beyond our control. Cars are available on a first come, first serve basis and Rodney even pointed out the customers that were buying the vehicle to you when you were here so you would know we weren't playing games.

To whoever wrote this response, unless you were the one sitting in the cubicle, don’t assume to know what was said, or how it was said. Again, your response shows how truly unprofessional your establishment is. Rodney came back with one offer only, $501. He never mentioned how much the trade was appraised for, nor did he show us any type of numbers to work with, however, he was asked multiple times to do so. Also, that ridiculous trade value we had, was given from another dealership, and shown on Kelly Bluebook. I’ve never been to a dealership where they didn’t, at the very least, sit down with a potential buyer, and show them a break down of some type of offer. To just say, our best is $501, and not even show us how that number was arrived at, is ridiculous. Again, so unprofessional and disrespectful. You want to justify your salespeople and how you do business, so be it. I was there, and I’ve never heard or seen such disrespect and unprofessional people in my life. Some advice, treat people the way you want to be treated. Give respect, get it. Lastly, most consumers are not experts on vehicles, so the more thorough you are with them, like showing them numbers, the much more insightful and better off you’ll be. Thank you.

We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

Hi Phil & Kaitlyn, thank you so much for your positive comments about Halterman's Mitsubishi! We hope to see you soon!

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

When your car was in for service it was discovered that some items, including add on accessories needed to be repaired. The Service Advisor spoke with the technician and convinced him to fabricate the needed parts to make the repairs. The advisor also had the technician do the repairs and only charged you for half of the required time to make the repairs. The advisor also did apply a large discount to the remaining service work that was done. The overall discount was much more than “a few bucks” We apologize if you feel you did not receive the service that you were accustomed to. We will review this situation and I am sure we can exceed your expectations on the next service visit.