Rick Case Mazda of Duluth

4.4 out of 5 4.4
Rectangle 48
Sales 1:00 PM - 5:00 PM
Service Closed

Rick Case Mazda of Duluth Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

1:00 PM - 5:00 PM

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2020

Welcome to Rick Case Mazda, we have been Atlanta's premier Mazda dealership for over 25 years and Rick Case has been in

...

Business for over 50 years. Where "Our Customers are our Friends". State of the art facility, with wi-fi, shuttle service and loaner cars available. Come see us today!

"10 Year / 100,000 Mile Warranty on ANY New Mazda from Rick Case Mazda"

Service

Tire Rotation

$14.95

Wheel Balance

$39.95 and up*

Oil, Filter Change

$29.95

New Brake Pads/Shoes (Front)

$129.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
117 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 9, 2020

    The manager, Avery, is a pushy sarcastic man that doesn’t need to be in customer service. I bought my car from them and it was not a pleasant experience... at all. As per part of my deal I got an update with my purchase. My salesman scheduled my appointment but when I showed up a week later and the mechanic On duty informed me I was scheduled to be worked on by another mechanic who was off that day. Not such a big deal he rescheduled me for the following day. Well when I informed Avery, he blamed me. He told me I had to be rescheduled because I was late. Okay I was two minutes late but I was two minutes late the next day as well and they still worked on my car. They didn’t even take my car out of the lot for 30 minutes after I got there for my actual appointment. What kinda manger blames the customer after his employee already told the customer the truth. Then two weeks after I bought the car the Preform maintenance light came on. I informed Avery about it but all that poor excuse for an employee did was offer to have the mechanic call me to help me turn off the light. He made it clear he has no intention of actually checking the car out for me to give me some piece of mind that the 2 ton vehicle they sold me isn’t a 14,000 dollar piece of crap. This dealership and it’s management is sketchy. Please go literally anywhere else.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 22, 2020

    I was ready to buy a specific car and was working with THREE people including the manager. I was waiting on them to get me info on the warranty that they... were pressuring me to add in AFTER I sent the financial information over. I was under the impression it was on hold but was told no that I had to sign paperwork for that to occur even during the paperwork process. I was not willing to sign it without reading it. I asked to pay to hold it while I read the paperwork and was told no. I was told at 9am over the phone that I needed to decide on the phone if I wanted the extended warranty and gap policy. I asked for the info on them to be emailed to me to read before I purchased it and was told that someone else was coming to buy it at 10:30am if I did not buy it now over the phone WITHOUT READING ANYTHING. I was taken aback by the used car dealer style of pressure. Finally, after I refused to give in to his pressure over the phone, I was told it would be emailed. It was not. I texted the manager. No reply all day. I texted a few times with the sales guy for the promised info so we could close the sale and he said he would send it since the finance guy did not. Then I finally got a reply at 3:30 that the car was sold. The manager FINALLY texted me back after this when I said I was posting my reviews to social media and that they had lost a customer. Super poor customer service. They pressured me to buy something that I could not even get info on. Added- the listing they advertised had several features listed that the car did not even have. They did not even point this out. My son noticed and inquired about it. The 16 year old noticed the errors that the so called professionals did not. Thankfully, I had decided to not use the dealer anyway after the poor customer service and we had already moved on to a better deal and car but I feel the need to warn others of this dealership who VERY MUCH acts like a stereotypical used car dealer. ( I am not one who normally writes bad reviews. I am not bitter because we moved on to a better deal as I said. This is ONLY to warn others of their deceitful advertisements on features and pressure sales tactics).

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • March 7, 2015

    Rick Case Mazda's service department is top notch. I own a 2009 Mazda 3 with 120000 miles. I love the car, but noticed a drop in my gas milage and lag... when I accelerated after the past few services (which i had been doing else where.) I took it to Rick Case to have the issue checked out. I was greeted and treated with the utmost respect. I believed I was having engine issues, but after waiting about 30 minutes from the time I checked in my service advisor came to me and let me know that an injection cleaning and an induction cleaning would resolve my issues. Needless to say after these services, my 3 drives like I remember, gas milage is back to normal and no lag when I step on the gas. I will always take my car to this dealership service from now on.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to do...ing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, John Campbell Service Manager Rick Case Mazda

  • 1.0 out of 5
    November 12, 2019

    I visited Rick Case Mazda after checking few cars online on the website. We liked a car and discussed on the figures for the car and decided to come back... soon After 2-3 days I called up the dealership and expressed our interest to buy the car and the sales person set us an appointment. We walked in and requested for another look and drive on the car and we pointed out few things on the car for which the sales person agreed and said he will check with his managers if he can get that done on the car. Once everything was done we asked for the car inspection reports and car fax reports. They provided certified 160 inspection reports. We got all the reports and were ok but then started the bitter experience on the buying of the car. The sales man connected us to Avery McConnell who was the Sales manager that day and he came in asked us how we wanted to finance the car. I said I would like to go with self auto finance option instead of the finance offered by the dealership. On this the sales manger said that if I get it self financed with the bank of our choice that may take a long time and as per Rick Case Mazda policy he was not supposed to hold any used car for even a day. I told him that I have already initiated the process and it would not take me long to get it self financed I just need a purchase order of the car to submit to the bank for auto finance. I also agreed to pay the down payment on the car to hold the car and also get the paperwork done. Not sure if going with the self financing made the Sales manager go mad and he said "Can you call in your bank now and get us the check details? He even asked question like are you even sure that bank person will be up and working now to get it done?. Do you understand that this not how the dealership works. You need to pay for the car to get the car." I said ok let me call the bank and check. I tried reaching the bank but as it was already 5:30 pm I could not get in touch with the auto finance guy at the bank. I wanted to get the car but as the Sales manger told me he cannot hold the car for me until I make the full payment for the car so I decided to go with dealer finance instead. I communicated the same to the sales guy who said he will let manager know about it and he left and got us some paper to sign. When he got the papers I came to know that one of the car keys are missing on the car. They only had one keys for the car. I said that inspection report mentions to provide 2 set of programmed keys. He said it does but I will get a new key done for you before you get the car. I agreed to it and signed the paper. I also requested for some recondition on the car again which as per the 160 point inspection was taken care of but was not really the case. When I asked they said the used cars will have some issues but we will see want we can do for it. Next the sales guy made us walk in to the Sales mangers room (Avery) and he was all mad at us already and he made some very rude comments saying "We will wait for a month or even until you get us the check. I hope you understand how business works. I have never seen anyone this way in my entire experience." I tried to explain him that I are getting a good interest rate on auto finance and if he is ok to offer similar rates we can take the financing from him for which he rudely said "no please go ahead with all the wait and all the procedure and pain to do it, that is what you want to do." There were many other sarcastic conversation that happened. When I called the dealership again 2 days later to let them know that I would be getting the check in 2 days and also to check on the keys and reconditioning agreed I was told they won't do anything on the car until I pay them the money. Normally when you buy a car it should make you feel happy and joyful. But for me I was frustrated and sad on the kind of experience I got. I would probably never want anyone to have this experience and nor will I refer anyone to this dealership per

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    November 5, 2019

    Buying a car should be a happy experience for any customer but that was not the case for us when we purchased our car at the rick case Mazda in Duluth.... The Sales Team person Ashely Connell was such a rude and unprofessional Manager who made this such a bad moment for us. The manger was angry because we wanted to go with our own financing instead of the one from the dealership. Not sure he was mad because he had a bad day or because it was closing time . He made sarcastic comments and did not show any patience to listen or understand us. We were really pissed of with the manger instead of being happy to get a car.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2019

    I haven't taken delivery yet but the process up to now has been excellent. Everyone from the salesperson to the manager was excellent. I highly recommend... Rick Case Mazda, we drove 50 miles to get there and it was well worth the drive. The car is clean, has a CPO warranty, lower miles than the other cars we were looking at and a lower price! We are very happy with our purchase.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 16, 2019

    J’Nyis Wilson helped me get the car that I was looking for! Great dealership and even better customer service! I highly recommend rick case Mazda

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2019

    Purchased a used Hyundai Elantra from a young salesman named Olajuwan (Wan). Very nice young man, seemed very knowledgeable about the car even though... he was new. Went the extra mile to take us over to the other dealer to see another model. Car was internet priced, so not a lot of haggling, but still ensured i was happy with the deal. No floor mats and only one key, but this is common with used cars. 35 bucks for a new key and mats are 150 if you want them. Price was better than other dealers for the same year, mileage, and make. Happy with the deal, and they give a 10 year/100000 mile powertrain warranty (hope i don't need it, but we will see how that goes). Overall satisfied with the car, and deal. I would buy from them again. Business manager was slow. I had to wait 30 minutes to "check out", but that would be my only complaint so far.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2019

    Had done my homework and walked in ready to buy a 2018 Tucson if they had what I wanted. Regina and I clicked right off the bat. She was informative, friendly,... and a pleasure to talk to. She pulled up 3 cars I was interested in and ended up buying the 2nd one. Thank you Regina for making my car buying experience a delightful one!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 7, 2018

    Terrible staff and general sale manager!!! This is the worst experience I have ever had in buying new car. Untrained!!! My sale man told me that CX-3 Grand... Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else. Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything. AVOID THIS DEALER!!!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
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