Reviews
Tom Wood VW is a great and fair dealership.
Tom Wood VW is a great and fair dealership. Their staff is polite and friendly.
Tom Wood VW is a great and fair dealership.
Tom Wood VW is a great and fair dealership. Their staff is polite and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for giving Tom Wood Volkswagen your business and your positive review!
They treat customers better if they are attached to a
They treat customers better if they are attached to a recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes across as an empathetic customer service guy who calls you bro but who is utterly ineffective to advocate for you.
They treat customers better if they are attached to a
They treat customers better if they are attached to a recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes across as an empathetic customer service guy who calls you bro but who is utterly ineffective to advocate for you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is very concerning to receive. We strive to treat all our customers with the utmost respect and care, regardless of their situation. I apologize if this was not reflected during your visit and would like to discuss how we can make things right for you. Please reach out at your convenience. Thank you, Larry Skains - Service Manager - 317-705-7851
Great buying experience, The best dealership in town to
Great buying experience, The best dealership in town to buy your next vehicle. Highly recommended & thank you Kent Golden for all the kind help.
Great buying experience, The best dealership in town to
Great buying experience, The best dealership in town to buy your next vehicle. Highly recommended & thank you Kent Golden for all the kind help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ikhan, we're delighted to hear you had a great buying experience at Tom Wood Volkswagen! Thanks for the recommendation and shoutout to Kent Golden. Enjoy your new vehicle!
The service was really wonderful with Mr Fernando Ortega
The service was really wonderful with Mr Fernando Ortega , I felt at home, very good attention and good explanation of each of the details of the purchase
The service was really wonderful with Mr Fernando Ortega
The service was really wonderful with Mr Fernando Ortega , I felt at home, very good attention and good explanation of each of the details of the purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Evora, we're delighted to hear that Fernando made you feel at home and provided excellent service here at Tom Wood Volkswagen. Thanks for sharing your experience!
Great at keeping me updated on repairs and progress.
Great at keeping me updated on repairs and progress. Staff extremely pleasant and helpful. Waiting area comfortable and clean.
Great at keeping me updated on repairs and progress.
Great at keeping me updated on repairs and progress. Staff extremely pleasant and helpful. Waiting area comfortable and clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, we're delighted to hear you had a positive experience with our team at Tom Wood Volkswagen. Thanks for the kind words about our staff and facilities!
The customer service was excellent Very professional
The customer service was excellent Very professional Everything just in time My car driving perfect now
The customer service was excellent Very professional
The customer service was excellent Very professional Everything just in time My car driving perfect now
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had an excellent experience with Tom Wood Volkswagen! Enjoy driving your perfectly tuned car!
Karissa was wondering making sure that I was picked up on
Karissa was wondering making sure that I was picked up on time by Chad and he excel in everything thank you
Karissa was wondering making sure that I was picked up on
Karissa was wondering making sure that I was picked up on time by Chad and he excel in everything thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carmelita, we're delighted to hear that Karissa and Chad provided excellent service at Tom Wood Volkswagen. Thanks for sharing your experience!
My service advisor, Deja, was excellent: helpful, no
My service advisor, Deja, was excellent: helpful, no pressure, and personable! The dealership has great waiting areas for those who want to work from the dealership (Wi-Fi, quiet places, beverage/snacks, and outlets). The only complaint would be it’s always taken over an hour to get an oil change and tire rotation despite having a scheduled appointment.
My service advisor, Deja, was excellent: helpful, no
My service advisor, Deja, was excellent: helpful, no pressure, and personable! The dealership has great waiting areas for those who want to work from the dealership (Wi-Fi, quiet places, beverage/snacks, and outlets). The only complaint would be it’s always taken over an hour to get an oil change and tire rotation despite having a scheduled appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bret, we're glad to hear Deja provided excellent service and that you enjoyed our waiting areas at Tom Wood Volkswagen. We appreciate your feedback on the wait time and will work on improving it for future visits!
It’s alway a pleasurable experience having Hope as my
It’s alway a pleasurable experience having Hope as my Service Advisor. Keeps me updated via. text messages on the service process. The Service Technicians have kept my Jetta performing in top condition and even washed up before returning it to me. Thanks to all.
It’s alway a pleasurable experience having Hope as my
It’s alway a pleasurable experience having Hope as my Service Advisor. Keeps me updated via. text messages on the service process. The Service Technicians have kept my Jetta performing in top condition and even washed up before returning it to me. Thanks to all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray, we're delighted to hear that Hope and our team at Tom Wood Volkswagen have provided you with such a positive service experience. Thanks for sharing your feedback!
My experience was great… Service Advisor Noah was
My experience was great… Service Advisor Noah was pleasant and attentive to my cars needs.
My experience was great… Service Advisor Noah was
My experience was great… Service Advisor Noah was pleasant and attentive to my cars needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Debra, we are glad to hear that Noah was great to work with. Thanks for choosing Tom Wood Volkswagen!