Tom Wood Volkswagen Hours
Tom Wood Volkswagen is located on the Indy Auto Mile (96th St.) between Allisonville Rd. and Keystone Ave. in Indianapolis. We have been Indiana's number one Volkswagen volume leader since 1998 delivering over 12,000 new Volkswagens which is twice as many as the other local dealers combined! We are also the number one Certified Pre-Owned dealer in Indiana!
We look forward to serving all of your Volkswagen needs!
"The Car You Want, The Way You Want"
$19.95 and up*
Oil, Filter Change
$29.95 and up*
Wheel Alignment (FWD)
$89.95 and up*
$149.95 and up*
Read reviews that mention:
This was our second vehicle that we have had worked on at 3D and both times were great experiences and always under promised/over delivered. David Morgan... does an excellent job communicating the process.
Please disregard anything positive any one says about this service center. You are much better off pouring gasoline all over your automobile and then... lighting it on fire. I brought my car in after they changed the oil and put the wrong oil in. Not only did they do that but they ignored my calls, messages, and emails for 7 days. what was their excuse? we were slammed. Hmmm long story short they couldnt fix my car and I was carless for 7 days. I sent my car to Tom O'brien who was much better in every way possible. Tom wood VW lied to me, ignored me, and then made sure they didnt fix the problem much like my alcoholic ex girl friend from college named crazy face. Never would i have thought a service center and an ex girl friend would have so much positive correlation.
I was called, brought in for a necessary service, offerred a loaner and they completed the work within an hour! My husband has always owned a Lexus and... swears by their amazing customer service. Tom Wood VW is equal in every way. Thank you to Jack for being the interface of a great experience.
I bought a "Certified Pre Owned" Volkswagen from this dealership which had warped & grooved brake rotors. Needless to say, the vehicle did not qualify... to be sold as Certified Pre Owned per Volkswagen's specs. The service department reluctantly replaced them but it caused me to miss 2 days of work waiting for the work to get done. Upon reviewing my financing paperwork, I noticed that over $2,800.00 worth of warranties, key replacement etc had been added to my deal above & beyond the agreed upon sale price. Yes, I should have caught it when I signed my paperwork, but for some reason I trusted these guys. Mistake. Commission scam? The General Manager, Antonio Fisher, told me that the finance guy, Jeff Bragg, added the warranties to my deal. Jeff Bragg told me that my salesman, Robert Pucci, added the warranties to my deal. Regardless of who did it, it wasn't ME. I believe it was a team effort. I was never asked if I wanted the warranties. I never requested the warranties. Everyone here lied to me. When I asked Jeff Bragg to cancel the warranties, he responded with rude, childish emails which I forwarded to Volkwagen Customer Care. Volkswagen Customer Care promptly resolved my issue & got my money refunded to the principal balance on my loan. I posted all of the emails and screen shots of the texts to my Facebook, Twitter & YouTube pages. Fortunately, an attorney who follows me on social media saw my posts and offered to help me for free. Volkswagen Customer Care still contacts me at least once a month checking up on this situation. This is not a Volkswagen problem, it is a dealership problem. Volkswagen are great people & they DO care. Regardless, I have had my vehicle serviced at Andy Mohr Volkswagen in Avon & recently had a recall performed at Falcone Volkwagen in Indianapolis. Both of those dealerships treated me great and appreciated my business. I highly recommend them both over Tom Wood Volkswagen. I will never purchase another vehicle from ANY Tom Wood Dealership due to this experience. I even cancelled my Allstate Home Owners policy and 2 automobile policies which I had with Wood Insurance Group. I don't want any affiliation with the Tom Wood brand ever again. I even had their name removed from the back of my car. I wish I had purchased this car from Falcone Volkswagen or Andy Mohr Volkswagen. This was the worst car buying experience of my life.
Good experience with dealership. Not there fault for poor quality out of VW . I bought new and received recall before I received title for plates. Have... owned for nine months with multiple issues and now on 3rd recall.
Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointment... and replacing my windshield wiper blades.
Everyone in our Service Department will be pleased to read your comment. It¿¿¿s a good feeling when auto service goes right. We want every customer to... know that feeling. Thanks again.
I have received excellent customer service from the Tom Wood VW dealership. I purchased my car there and was very satisfied with the process. Since then,... any assistance I have needed has been prompt nd courteous.
Beginning to end, this was the worst experience that I have ever had at a car dealership. Everyone here in sales, finance and service lied to me. Very... dishonest and arrogant group of people. This was my first and last purchase at any Tom Wood dealership.
I???ve always use this dealership for service of my 2008 Volkswagen Jetta because I had Always Hey I had an awesome experience with the service department... I thought I would give their sales team a try . I???m happy to report that the sales team and my new friend John Pittman are just as awesome as their service department. He helped me fall in love with My new 2018 Passat GT . He was able to answer all of my questions and show me the ropes of this great vehicle . Great sales team and finance team! Very happy with my new purchase !!!
Two great things: A new 2018 Passat GT and an excellent review. That means you¿¿¿re happy and we¿¿¿re happy. Thank you so much.
Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited!
Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We¿¿¿re glad you appreciate it, too.