[{"id":392177,"personPtyId":31134249,"firstName":"John","lastName":"Pittman","titleText":"Sales and Product Specialist","shortBioText":"Hi there, thanks for taking a look at my page! Here at Tom Wood VW, they call me \"Johnny R\". I'm a huge fan of the VW product and an avid Golf R enthusiast. I love cars and making people happy. I enjoy working here because this is the best intersection of the two! I am happy when I can help someone get into their next vehicle, VW or not. I promise to make your buying experience a fun and memorable one that will have you coming back with your friends and family. \r\n\r\nI am a family man and a jack of all trades. My work history includes retail customer service and management, landscaping, and even food service. I know how to treat people and know the value of hard work. If you are looking for someone who will work hard to get you a great deal for a car that suits your wants and needs, look no further. See you at the dealership!","emailTxt":"john_pittman@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/789ffeaac398.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":391356,"firstName":"Sam","lastName":"Trezzo","titleText":"Sales Support Mgr","shortBioText":"With over 10 years in Auto Dealerships and another nearly 30+ years in restaurant and retail, customer service is my passion! When it comes to my clients, \"The answer is yes, now what was the question?\"","emailTxt":"sam_trezzo@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/f2a94874d3c4.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1141171200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":389989,"personPtyId":31130127,"firstName":"Joe","lastName":"Jacobson","titleText":"General Manager","shortBioText":"Originally from Nebraska, the Naval Service took Joe to Florida where he has been since 1990. Moving back to the Mid-West here in Indianapolis allows him to be much closer to home and family. Want an extra discount? Come in wearing anything endorsing the Military or the Cornhuskers - yelling \"GO BIG RED\" is now worth cash!","emailTxt":"Joe_Jacobson@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/4ab0f11b0fb7.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"825638400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":392180,"firstName":"Alex","lastName":"Green","titleText":"Sales","emailTxt":"alexander_green@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/474a17a7bd15.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392175,"personPtyId":33654187,"firstName":"Stephan","lastName":"Pavicic","titleText":"Sales Consultant","emailTxt":"stephan_pavicic@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392174,"firstName":"Anya","lastName":"Bass","titleText":"Sales Consultant","shortBioText":"I've been in the car business since 2002 and have worked as a professional sales person most of my life. I love helping people choose the right car and get a great deal. Last year both of my children gave me granddaughters and they gave me my \"grandmother name\" which is \"Old White Bear\". It's a long story and I'm happy to share it with you.","emailTxt":"anya_bass@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/fd373b564c71.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1117584000","industryStartDtUtc":"1036108800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392181,"firstName":"Allen","lastName":"Gooch","titleText":"General Sales Manager","emailTxt":"allen_gooch@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/4165fadd25c6.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1283299200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":389723,"personPtyId":31133211,"firstName":"Cody","lastName":"Cobb","titleText":"Sales Consultant","shortBioText":"Born and raised in Indiana so I don't shy away from hard work and firmly believe in Hoosier Hospitality! I give my clients an open, honest, and realistic buying experience they will truly enjoy. I promise to never waste my customers time and to answer every question my customers have to make sure they are getting a great car at a great price!","emailTxt":"cody_cobb@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/4bff4093935a.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1322697600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392191,"firstName":"John","lastName":"Hiatt","titleText":"F&I Manager","emailTxt":"john_hiatt@tomwood.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/00f29530e103.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":391343,"firstName":"Kenny","lastName":"Scott","titleText":"Sales & Leasing Specialist","shortBioText":"When I am not at work, you can find me at home with my wife and my first born son, enjoying family time. I also love serving within my church, either with the youth group, where I have previously served as the Youth Minister, or as a part of the worship team.\r\n\r\nOne of my greatest passions is helping people find the car that best suits who they are while giving them an experience that will make them enjoy their car purchase! It is my goal to give everyone that pleasant experience! If you are looking for an easy and laid back buying experience then you have found the right person for the job.","emailTxt":"ken_scott@tomwood.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/9db1bc9a3ba5.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":385809,"personPtyId":31132165,"firstName":"Brian","lastName":"Carlson","titleText":"Sales and Finance Manager","shortBioText":"I am focussed on deliverying the remarkable purchase experience that you deserve in making the purchase or lease of your next vehicle. We will focus on meeting your vehicle and budgetary needs, and know that my family appreciates the opportunity. I look forward to the opportunity!","emailTxt":"brian_carlson@tomwood.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/0c877d4fc1fa.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1001894400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":389721,"personPtyId":31132897,"firstName":"Sebastian","lastName":"Kastberg","titleText":"Internet Sales Consultant","emailTxt":"sebastian_kastberg@tomwood.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/d521dc6d3d6d.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":392186,"personPtyId":31134235,"firstName":"Denver","lastName":"Woods","titleText":"Service Advisor","emailTxt":"denver_woods@tomwood.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/822d21fd1d0d.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":392188,"personPtyId":31133885,"firstName":"Jon","lastName":"Dwyer","titleText":"Senior Service Consultant","emailTxt":"jon_dwyer@tomwood.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/6912f2e51300.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1128124800","industryStartDtUtc":"1020211200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":392184,"firstName":"Jack","lastName":"Harrell","titleText":"Service Advisor","emailTxt":"jack_harrell@tomwood.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/6b6d2721d4d3.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":392185,"personPtyId":31133884,"firstName":"Vu","lastName":"Tran","titleText":"Service Advisor","emailTxt":"vu_tran@tomwood.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/ef1ecfa2a997.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1404172800","industryStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":419262,"personPtyId":31141685,"firstName":"Rob","lastName":"Pucci","titleText":"Auto Sales & Leasing 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Consultant","emailTxt":"gsuskovich@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/0ac7b00849d7.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392190,"personPtyId":31133887,"firstName":"Luke","lastName":"David","titleText":"Detail+ Advisor","emailTxt":"luke_david@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/3e6c95fa5173.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":394730,"personPtyId":31134399,"firstName":"Damon","lastName":"Eacret","titleText":"Volkswagen Wizard","shortBioText":"I am a diving instructor assistant and dive master, also certified rescue diver, I like to go on back packing trips in the mountains, I also like to build street rods in my spare time.","emailTxt":"damon_eacret@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/d22e461dffc4.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"975628800","industryStartDtUtc":"407548800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":392183,"personPtyId":31133882,"firstName":"George","lastName":"Walker","titleText":"Service 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Tom Wood Volkswagen

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Tom Wood Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

Tom Wood Volkswagen is located on the Indy Auto Mile (96th St.) between Allisonville Rd. and Keystone Ave. in Indianapolis. We have been Indiana's number one Volkswagen volume leader since 1998 delivering over 12,000 new Volkswagens which is twice as many as the other local dealers combined! We are also the number one Certified Pre-Owned dealer in Indiana!

...



We look forward to serving all of your Volkswagen needs!

"The Car You Want, The Way You Want"

Service

Tire Rotation

$19.95 and up*

Oil, Filter Change

$29.95 and up*

Wheel Alignment (FWD)

$89.95 and up*

New Battery

$149.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
344 lifetime reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • December 29, 2017

    This was our second vehicle that we have had worked on at 3D and both times were great experiences and always under promised/over delivered. David Morgan... does an excellent job communicating the process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    Please disregard anything positive any one says about this service center. You are much better off pouring gasoline all over your automobile and then... lighting it on fire. I brought my car in after they changed the oil and put the wrong oil in. Not only did they do that but they ignored my calls, messages, and emails for 7 days. what was their excuse? we were slammed. Hmmm long story short they couldnt fix my car and I was carless for 7 days. I sent my car to Tom O'brien who was much better in every way possible. Tom wood VW lied to me, ignored me, and then made sure they didnt fix the problem much like my alcoholic ex girl friend from college named crazy face. Never would i have thought a service center and an ex girl friend would have so much positive correlation.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 14, 2018

    I was called, brought in for a necessary service, offerred a loaner and they completed the work within an hour! My husband has always owned a Lexus and... swears by their amazing customer service. Tom Wood VW is equal in every way. Thank you to Jack for being the interface of a great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jack Harrell

    Service Advisor

    (4.7) 17 reviews

  • 1.0 out of 5
    November 7, 2018

    I bought a "Certified Pre Owned" Volkswagen from this dealership which had warped & grooved brake rotors. Needless to say, the vehicle did not qualify... to be sold as Certified Pre Owned per Volkswagen's specs. The service department reluctantly replaced them but it caused me to miss 2 days of work waiting for the work to get done. Upon reviewing my financing paperwork, I noticed that over $2,800.00 worth of warranties, key replacement etc had been added to my deal above & beyond the agreed upon sale price. Yes, I should have caught it when I signed my paperwork, but for some reason I trusted these guys. Mistake. Commission scam? The General Manager, Antonio Fisher, told me that the finance guy, Jeff Bragg, added the warranties to my deal. Jeff Bragg told me that my salesman, Robert Pucci, added the warranties to my deal. Regardless of who did it, it wasn't ME. I believe it was a team effort. I was never asked if I wanted the warranties. I never requested the warranties. Everyone here lied to me. When I asked Jeff Bragg to cancel the warranties, he responded with rude, childish emails which I forwarded to Volkwagen Customer Care. Volkswagen Customer Care promptly resolved my issue & got my money refunded to the principal balance on my loan. I posted all of the emails and screen shots of the texts to my Facebook, Twitter & YouTube pages. Fortunately, an attorney who follows me on social media saw my posts and offered to help me for free. Volkswagen Customer Care still contacts me at least once a month checking up on this situation. This is not a Volkswagen problem, it is a dealership problem. Volkswagen are great people & they DO care. Regardless, I have had my vehicle serviced at Andy Mohr Volkswagen in Avon & recently had a recall performed at Falcone Volkwagen in Indianapolis. Both of those dealerships treated me great and appreciated my business. I highly recommend them both over Tom Wood Volkswagen. I will never purchase another vehicle from ANY Tom Wood Dealership due to this experience. I even cancelled my Allstate Home Owners policy and 2 automobile policies which I had with Wood Insurance Group. I don't want any affiliation with the Tom Wood brand ever again. I even had their name removed from the back of my car. I wish I had purchased this car from Falcone Volkswagen or Andy Mohr Volkswagen. This was the worst car buying experience of my life.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Vu Tran

    Service Advisor

    (4.7) 15 reviews

    Rob Pucci

    Auto Sales & Leasing Professional

    (4.6) 17 reviews

    Antonio Fisher

    Finance Manager

    (4.3) 6 reviews

  • 4.0 out of 5
    November 7, 2018

    Good experience with dealership. Not there fault for poor quality out of VW . I bought new and received recall before I received title for plates. Have... owned for nine months with multiple issues and now on 3rd recall.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 23, 2018

    Jack Harrell and the Service Team were amazing, Helpful and very Courteous to me throughout my service experience. They assisted me with my appointment... and replacing my windshield wiper blades.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Everyone in our Service Department will be pleased to read your comment. It¿¿¿s a good feeling when auto service goes right. We want every customer to... know that feeling. Thanks again.


    Worked with:
    Jack Harrell

    Service Advisor

    (4.7) 17 reviews

  • 4.0 out of 5
    October 23, 2018

    I have received excellent customer service from the Tom Wood VW dealership. I purchased my car there and was very satisfied with the process. Since then,... any assistance I have needed has been prompt nd courteous.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 10, 2018

    Beginning to end, this was the worst experience that I have ever had at a car dealership. Everyone here in sales, finance and service lied to me. Very... dishonest and arrogant group of people. This was my first and last purchase at any Tom Wood dealership.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 27, 2018

    I???ve always use this dealership for service of my 2008 Volkswagen Jetta because I had Always Hey I had an awesome experience with the service department... I thought I would give their sales team a try . I???m happy to report that the sales team and my new friend John Pittman are just as awesome as their service department. He helped me fall in love with My new 2018 Passat GT . He was able to answer all of my questions and show me the ropes of this great vehicle . Great sales team and finance team! Very happy with my new purchase !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Two great things: A new 2018 Passat GT and an excellent review. That means you¿¿¿re happy and we¿¿¿re happy. Thank you so much.


    Worked with:
    John Pittman

    Sales and Product Specialist

    (5.0) 34 reviews

  • 5.0 out of 5
    September 10, 2018

    Car was in and out in no time for regular service maintenance! Service technician kept updating me along the way on the status as I waited!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We¿¿¿re glad you appreciate it, too.


    Worked with:
    Jack Harrell

    Service Advisor

    (4.7) 17 reviews

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