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If you are looking for someone who will work hard to get you a great deal for a car that suits your wants and needs, look no further. See you at the dealership!","emailTxt":"john_pittman@tomwood.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/789ffeaac398.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392184,"firstName":"Jack","lastName":"Harrell","titleText":"Service Advisor","emailTxt":"jack_harrell@tomwood.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/6b6d2721d4d3.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":392179,"firstName":"Da'Shawn","lastName":"Jackson","titleText":"Internet Sales Consultant","emailTxt":"dashawn_jackson@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/b5656a56a78e.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":385809,"personPtyId":31132165,"firstName":"Brian","lastName":"Carlson","titleText":"Sales and Finance Manager","shortBioText":"I am focussed on deliverying the remarkable purchase experience that you deserve in making the purchase or lease of your next vehicle. We will focus on meeting your vehicle and budgetary needs, and know that my family appreciates the opportunity. I look forward to the opportunity!","emailTxt":"brian_carlson@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/0c877d4fc1fa.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1001894400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":392191,"firstName":"John","lastName":"Hiatt","titleText":"F&I Manager","emailTxt":"john_hiatt@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/00f29530e103.jpg","drDealerId":27106,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":391356,"firstName":"Sam","lastName":"Trezzo","titleText":"Sales Support Mgr","shortBioText":"With over 10 years in Auto Dealerships and another nearly 30+ years in restaurant and retail, customer service is my passion! When it comes to my clients, \"The answer is yes, now what was the question?\"","emailTxt":"sam_trezzo@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/f2a94874d3c4.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1141171200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":391343,"firstName":"Kenny","lastName":"Scott","titleText":"Sales & Leasing Specialist","shortBioText":"When I am not at work, you can find me at home with my wife and my first born son, enjoying family time. I also love serving within my church, either with the youth group, where I have previously served as the Youth Minister, or as a part of the worship team.\r\n\r\nOne of my greatest passions is helping people find the car that best suits who they are while giving them an experience that will make them enjoy their car purchase! It is my goal to give everyone that pleasant experience! If you are looking for an easy and laid back buying experience then you have found the right person for the job.","emailTxt":"ken_scott@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/9db1bc9a3ba5.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":389989,"personPtyId":31130127,"firstName":"Joe","lastName":"Jacobson","titleText":"General Manager","shortBioText":"Originally from Nebraska, the Naval Service took Joe to Florida where he has been since 1990. Moving back to the Mid-West here in Indianapolis allows him to be much closer to home and family. Want an extra discount? 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I love helping people choose the right car and get a great deal. Last year both of my children gave me granddaughters and they gave me my \"grandmother name\" which is \"Old White Bear\". It's a long story and I'm happy to share it with you.","emailTxt":"anya_bass@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/fd373b564c71.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1117584000","industryStartDtUtc":"1036108800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":392181,"firstName":"Allen","lastName":"Gooch","titleText":"General Sales Manager","emailTxt":"allen_gooch@tomwood.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27106/employees/4165fadd25c6.jpg","drDealerId":27106,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1283299200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":389723,"personPtyId":31133211,"firstName":"Cody","lastName":"Cobb","titleText":"Sales Consultant","shortBioText":"Born and raised in Indiana so I don't shy away from hard work and firmly believe in Hoosier Hospitality! 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Tom Wood Volkswagen

3.9 out of 5 3.9
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Tom Wood Volkswagen Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

Tom Wood Volkswagen is located on the Indy Auto Mile (96th St.) between Allisonville Rd. and Keystone Ave. in Indianapolis. We have been Indiana's number one Volkswagen volume leader since 1998 delivering over 12,000 new Volkswagens which is twice as many as the other local dealers combined! We are also the number one Certified Pre-Owned dealer in Indiana!

...



We look forward to serving all of your Volkswagen needs!

"The Car You Want, The Way You Want"

Service

Tire Rotation

$19.95 and up*

Oil, Filter Change

$29.95 and up*

Wheel Alignment (FWD)

$89.95 and up*

New Battery

$149.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
392 lifetime reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 1, 2020

    We purchased a vehicle from here recently, it broke down on day 3 as we were traveling. It qill take more money to repair it than we paid dor the vehicle... and they just keep saying AS IS, so I guess they sell you unsafe vehicles and don't care at all, that is horrible customer service. They threw $500 at us like it was going to even put a dent in the $9000 repair bill it now has. They said their mechanics looked at it, no way...Not with all that 2 other repair places have told us is wrong. NO WAY!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2020

    Nathan Gregg at Tom Wood VW should be given a raise as he is a professional and another Dealer would die well to recruit him.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! Nathan is an excellent member of our team at Tom Wood Volkswagen, and we will certainly let him know that you appreciate his... help!

  • February 5, 2020

    Chris was very friendly and thorough. Made the process seamless. Waiting area was comfortable and restrooms were clean. My car was washed after the... service was completed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to hear that your recent service visit went smoothly! Thank you very much for choosing Tom Wood Volkswagen. We look forward to serving ...you next time.

  • 5.0 out of 5
    June 8, 2020

    Best service I’ve gotten from VW in 23 years. I’ve owned 5 VW’s in that time and this is by far the best place to have a car serviced. I’ll continue getting... service there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nathan, thank you for the review! It means a lot to hear you say that we provided the best service you've received in twenty-three years here at Tom W...ood Volkswagen. If you ever need anything else, we would be more than willing to work with you again!

  • 5.0 out of 5
    May 2, 2020

    I would highly recommend Tom Wood Volkswagen of Indianapolis! I worked with Kent the General Manager and he makes the buying process very quick and painless!... Rob Pucci my salesperson was very patient and went over every feature on my car with me. This is our family's second VW purchased at this location and my daughter also bought her Tiguan from Tom Wood VW. Both transactions went extremely well! Super clean store! Thank you Kent and Rob for all your help! My daughter and I both love our Tiguans! It's my first VW and it won't be my last!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Barbara, thank you for the 5-star review! It was our pleasure to work with both you and your daughter here at Tom Wood Volkswagen, and it means a lot ...to know that you are both enjoying your Volkswagen Tiguans. We will be sure to let Kent and Rob know that you appreciate their help!


    Worked with:
    Rob Pucci

    Auto Sales & Leasing Professional

    NOT RATED

    Kent Golden

    General Manager

    NOT RATED

  • 5.0 out of 5
    April 27, 2020

    Brian from the service Dept, took really good care of my son's R line Jetta. Got him in quick to repair a punctured tire and took care of a maintenance... issue that we thought we would have to wait a few days on. We were in and out in 24 hours. Then he had the car washed as well. That was a really welcoming event since Crew Car wash was closed during these "pandemic times." Great service dept!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi DJ - We appreciate you trusting us with your son's Volkswagen Jetta and are happy to hear that our team could get it running smoothly and safely in... a timely manner. Thank you for the wonderful review! If any future issues should arise, we will be here to help.

  • 5.0 out of 5
    April 17, 2020

    I purchased my VW Jetta from Gary Baker on New years eve. I came in close to closing and he was more than willing to stay over and help me. I had some... negative equity on my old vehicle so it was harder to finance a new one, but he did everything he could and was able to get my approved. I HIGHLY recommend him to anyone who wants a relaxed and easy purchasing process. -Hailey

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hailey - Thank you for sharing! We're delighted that Gary was able to help kick off your New Year with a great deal on your Volkswagen Jetta. We know ...he will appreciate your kind words and recommendation. Safe driving and we hope to see you down the road! -The Tom Wood Volkswagen Team

  • 5.0 out of 5
    March 30, 2020

    Our sales rep Jake was awesome!! He was knowledgeable and helpful. We would defiantly come back in the future. Like many others the car buying experience... can be long and painful. Thanks for the quick in and out Tom Wood!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! We couldn't be happier to hear that Jake provided the amazing service that we pride ourselves on at Tom Wood Volkswagen. We ...will certainly let him know that you appreciate his help!


    Worked with:
    Brian Carlson

    Sales and Finance Manager

    NOT RATED

  • 1.0 out of 5
    February 12, 2020

    I had a miserable experience with the service department. I brought my car in to have an alignment done and after it was “fixed” I drove it on I465 the... next day and discovered it was not corrected. I called and left a voicemail for the new service manager, who I met during my visit, to call me back to discuss the situation and he never returned my call. So I responded to their e-mail request to rate my visit and gave them a low score with an explanation. I received a phone call the next day by one of the service advisors and scheduled a follow up appointment to have the alignment checked again. When I brought my car back to them, exactly two weeks from the first visit, they looked at the car and told me the alignment was fine and I needed 4 new tires and all 4 rims were bent and needed to be fixed (I had my tires rotated and balanced in mid December by Tire Barn and they told me tires were good). So I questioned them why they did not mention this to me two weeks ago during my last visit and they could not give me a good answer. I then asked them to give me a copy of the alignment report (they have always given me a”before and after” report the previous three times I had my alignment done there over the past 2 1/2 years). They could not produce one or find one and could not give a good answer why this occurred. I then decided to go talk with the GM, Kent Golden, and told him what I experienced and he told me he would look into it and get back with me by Friday ( my appointment was on a Monday) because he was leaving for Las Vegas the next day. He did get back with me and left a voicemail that did not make much sense. I returned his call and left him three voicemails over the course of two weeks and he never returned my call.So I decided to call his direct supervisor, Robert Kennedy Edwards, and left him a voicemail a week ago about the situation and he has not returned my call. Therefore, I can only make the assumption that they don’t care about me or my experience and they don’t want to correct what I paid for in the first place. They would rather tell me I should buy four new tires from them and let them fix my “bent rims.” Of course, they expect to be paid for those services and if I didn’t they would be mad and come after me to collect their money. I guess it’s only fair that I give them a poor rating for not correcting what I paid for and then not returning calls and avoiding the situation. I spent a lot of my personal time dealing with their terrible service and they still haven’t fixed the original issue with my alignment. POOR SERVICE, BAD MANAGEMENT AND AWFUL BUSiNESS PRACTICE!

    1.0 out of 5
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bob - I'm very sorry that you're frustrated, but we've made multiple attempts to contact you and you've asked us to call back at a different time. I'd... like to connect so we can discuss this situation further and will try to call you again today. Thank you, Greg Wilson - Service Manager - 317-705-7862

  • 5.0 out of 5
    January 31, 2020

    Made repairs under warranty and took care of my extra day of rental car when they needed to keep for an extra day. Worked with DaShawn and Brian. Great... people.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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