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Reviews

Average Ratings

4.7
182 lifetime reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.com
  • Tom Wood Volkswagen

    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my ...

    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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  • They care
    April 21, 2017

    Over the past 10 years, I've bought 2 cars from this dealership. They've had some management turnover during this time, but it's the service depa...


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    Over the past 10 years, I've bought 2 cars from this dealership. They've had some management turnover during this time, but it's the service department that keeps me coming back. The service team takes care of me. I even bring my non-VW cars to this service department. They get my vehicle in quickly, listen to my concerns, run thorough tests, and the pricing is usually better than fair. They don't nickel-and-dime me like previous dealerships have. John Maxwell, leadership author, writes that at the end of the day we all want to do business with those we know and like. I've been able to build some friendships with the sales and service team members. And we all want to go where everyone knows our name, right?

    Does recommend this dealer
    Came in for service or repair

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  • Good car buying experience!
    April 21, 2017

    John P was very helpful in steering me toward the right car. He asked good questions to gain more knowledge about my needs without being the least...


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    John P was very helpful in steering me toward the right car. He asked good questions to gain more knowledge about my needs without being the least bit pushy. Everyone there was very friendly & helpful with every aspect of the purchase. I recommend them highly.

    Does recommend this dealer

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  • Fun and comfortable
    April 17, 2017

    I was helped and entertained by Allen Gooch and Cody Cobb. Best car buying experience ever.They were both super nice and entertaining guys.They we...


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    I was helped and entertained by Allen Gooch and Cody Cobb. Best car buying experience ever.They were both super nice and entertaining guys.They were both very helpful and knowledgeable about their inventory.I love my new car!

    Does recommend this dealer

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  • Best service in the world
    April 14, 2017

    I'd been to another dealership and felt like a burden...like the sales person thought I was just another number. Discouraged, I thought I'd give o...


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    I'd been to another dealership and felt like a burden...like the sales person thought I was just another number. Discouraged, I thought I'd give one more a chance. When I walked in to this dealership, my mom and I were greeted with a warm smile and just a whole positive vibe. John listened to my wants and needs, hand picked the perfect car for me, made the process painless, and even stayed past closing to take care of me. It's been a few months now and I love my Jetta even more than the first day. God has truly blessed me with the opportunity to work with John and the team at Tom Wood Volkswagen! Thank you for being a blessing to me and my family!

    Does recommend this dealer

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  • Exciting ,meaningful and memorable
    April 14, 2017

    I called Tom Wood Volkswagen on 96th Street looking for a 2017 Sandstorm yellow Beetle dune . I ended up talking with a girl named DJ who track do...


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    I called Tom Wood Volkswagen on 96th Street looking for a 2017 Sandstorm yellow Beetle dune . I ended up talking with a girl named DJ who track down the car for me with all the options I was looking for I went to the dealership to speak with a Salesman and I was introduced to Brian Carlson this guy was not going to stop he put the effort into making sure I was going to get the car I wanted we found two one somebody had their eye on and another one was still available so he made arrangements and got the car for me thank you very much Brian that means a lot to me it was nice sitting and talking with you not just about cars but about different things I would recommend Brian Carlson to anyone who's looking to buy a new or used car . Also I want to send a thank you and much appreciation to John Hiatt I also enjoyed talking with you we talked about music ,cars and musicians these guys really put me at ease and made me feel comfortable as I was getting my first brand new car. Thank you all very much from the owner of a new 2017 Sandstorm yellow Beetle dune.

    Does recommend this dealer

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  • Buying my first car experience with Tom Wood Volkswagen
    April 13, 2017

    John Pittman found a car that was exactly what I asked for and more ! He made sure I was a happy customer through the whole process . John is a gr...


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    John Pittman found a car that was exactly what I asked for and more ! He made sure I was a happy customer through the whole process . John is a great person and he made my experience a great car buying experience !!! Thanks John and also Sam Trezzo.

    Does recommend this dealer

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  • Satisfacción Absoluta
    April 11, 2017

    Despues de haber visitado. a más de 10 "dealers " de autos entramos a Tom Wood Volkswagen en la Calle 96 de Indianapolis. Y justo encontramo...


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    Despues de haber visitado. a más de 10 "dealers " de autos entramos a Tom Wood Volkswagen en la Calle 96 de Indianapolis. Y justo encontramos el auto que deseabamos. Fuimos atendido por el vendedor Stephan Pavicic, con el cual nos sentimos muy a gusto, muy profesional. Y para finalizar nuestra compra pasamos donde el Director de Servicios Financiero el señor John Hiatt, persona muy servicial el cual hizo fácil el proceso. Luego el Gerente General Joe Jacobson nos agradeció nuestra visita y compra. Si usted necesita buen servicio y atención le recomiendo visitar a Tom Wood Volkswagen donde el cliente sale satisfecho. Los Díaz

    Does recommend this dealer

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  • Love my '14 Black Jetta SE!!
    April 10, 2017

    Had an awesome experience with Kenny Scott and his coworkers to help complete my first car purchase! Great service, great community of people and ...


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    Had an awesome experience with Kenny Scott and his coworkers to help complete my first car purchase! Great service, great community of people and had great genuine conversation to help make the process more enjoyable as we waited for everything to be settled. Would highly recommend VW Tom Wood. Came back two weeks later to the service department to have the tint my windows and they did an excellent job!

    Does recommend this dealer

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  • Johnny R is amazing!
    April 7, 2017

    If you are in search of a passionate car salesman look no further than John Pittman! I was an innocent bystander while a family member was buying ...


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    If you are in search of a passionate car salesman look no further than John Pittman! I was an innocent bystander while a family member was buying a new VW Golf R. I ended up falling in love with a used car not even being sold by that dealership. Seeing this, John did everything to get me a test drive in it. He was accommodating and kind. He made sure I was taken care of even when he was working with my family member. I cannot say enough kind words about John. He is inspiring and driven. Thank you John for all you did!!

    Does recommend this dealer

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