Rochester Toyota

Excellent experience with Aaron Miller. He was extraordinarily patient during our decision making process and offered information and alternative considerations while allowing us time to make a decision that was right for us. He went out of his way to make the process easy and comfortable.

I have now purchased 7 vehicles from Rochester Toyota through Arlynn Ness. We have never been disappointed in the purchasing process. They always have the best price on new Toyota vehicles, and have always offered a very fair trade-in value for our vehicle. They don't play games with the sale price and/or the trade-in value like other car dealers I have experienced in the past. All aspects of the transactions have been very open and upfront. I have been so pleased with this dealership that I travel over three hours to have service and purchase vehicles.

My salesman Vang, was very nice and professional, I really enjoyed working with him. Everyone else I spoke with was fairly rude. I asked if the price they had offered me was the lowest they could offer and they swore by it, but at another dealership I was offered the same car for much less. The trade-in specialist got insulted that I questioned my trade-in value, became upset and rude to me, which ruined most of my time there. The financial guy was very nice and explained things very clearly but was a touch too pushy for me... I went in knowing exactly what I wanted at the price I could afford, and everyone there kept trying to convince me that I needed more or that I could afford more...which was a big turn off.