Car City West

1.0 out of 5 1.0
Rectangle 48
Sales 9:00 AM - 8:00 PM

Car City West Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2009

Car City West is a leading used car dealer in Des Moines, Iowa offering a huge selection of quality pre-owned cars, truc

...

ks, SUVs and vans. Our dealership is conveniently located on Hickman Road just off Interstate 80 at exit 125. We are just north of West Des Moines and West of Des Moines. Our central Iowa location allows us to serve all of the major metros in the state including Council Bluffs, Iowa City, Cedar Rapids, Ames and of course Des Moines and surrounding communities of Altoona, Ankeny, Bondurant, Johnston, Newton, Pleasant Hill, Urbandale, Waukee and West Des Moines. We can be reached toll-free at (800) 831-0521

"The Best Deals are at Car City West"

Reviews

1.0 out of 5 1.0
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 20, 2018

    The guy I tried to talk to said that was the price on the vehicle and that was it. Its been on their lot for over 90 days. after I bought from another... dealer he called me back , bout a week later, he called and wanted to talk. Told him was a couple days late and several dollars short.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Make, My Name Is Mark Cowart (Gen Manager.). I personally spoke to you in regards to purchasing our Honda Ridgeline, I had asked you to make me an off...er, which you stated, I am not ready. I quoted you our reduced price from 26,995 to $25,988 and you kept asking your sales rep what was the E-Price? we tried to explain that is the Internet price. You came in twice and would not give us your name or telephone #, the 3rd time you came back to drive you were reluctant to give us a copy of your license and phone # and questioned why we needed this? We explained that this is our company and insurance policy before you can drive a vehicle.You Had given us every indication you did not want to be bothered, so that is why we waited 3 days after you came in, to follow up since it was an aged unit that i would like to remove from inventory.My salesperson tried to get you to make an offer which you refused and stated that You needed to think about it and the Car fax, color was stopping you from making a decision. When we followed up you were very kind and explained that you found a black, newer, and lower miles for a lot more money, but this is what you were looking for. I wish I knew what we could have done different given these circumstances, so I can train my staff to handle it differently. Everyone here does not make a dime until they have sold a vehicle and we tried to our best ability to get you to purchase our Honda with out upsetting you.

  • 5.0 out of 5
    September 8, 2017

    Mark Cowart and his team of pros made my Ford F150 car buying process the BEST vehicle purchase experience I have ever done. They went out of their way... bringing my truck from one of their lots to the West side, listened to all my concerns, and then put together a deal I am very happy with. WELL DONE Car City !!!!! Stan Broich

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 2, 2017

    Our salesperson, Adam, was perfect. Not pushy, but right there with information and answers when needed. Fantastic selection of cars. Financing was a breeze... with Jacob. We couldn't be more pleased with our experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2017

    Jeremiah and Jason were so helpful in getting helping me with financing and working with getting a car payment I could feel comfortable with. I get so... nervous looking at used cars, however, they were both so helpful and patient. I really appreciate all they did for me and I just love my new to me vehicle! I highly recommend them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 2, 2016

    Car City West made us feel special and happy for us buying a vehicle. Everyone was very professional and courteous. John was very easy to communicate with.... They have the free car fax online for free and do a thorough inspection and fix anything that needs fixed. During the test drive he was showing me all the different options on the vehicle. I filled out the test drive vehicle on the site on Sunday evening and before 9 the next day I received a call back. They had the vehicle I wanted to test drive all ready to go when I got there at 10:30. Awesome service. Highly recommend Car City West for your next stop for looking for your vehicle. You will be very surprised.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 1, 2015

    I went to this dealership and I was interested in the white m3 they selling. Even though for some my personal reason I did not buy from them but I would... like to say they are all good guys and very helpful. Highly recommend my friends to buy from them. Hopefully I can meet them again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    March 29, 2013

    Just another used car dealership. Let the buyer beware.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2013

    My girlfriend and I purchased a 2008 Toyota Camry about a month and a half ago. The day we went to just look at cars and do some research, we were greeted... by Nate mind you it was a very cold day. I was impressed that he stayed outside with us and was very informative of what we needed to know. His customer service skills were excellent, so our day of research turned to us buying a car that day we were in and out in less than an hr. I recommend going out to Car City West to buy a new or used vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 12, 2012

    I despise shopping for a used vehicle. Car City West had the right Odyssey at the right time for me. Ed was great to work with. He made the buying process... very simple with no pressure. It was too easy! We love our new Odyssey and would recommend Ed at Car City West for future pre-owned vehicle purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 21, 2011

    At Car City West we dealt with two salespersons, ED and Nate. We got the car we needed and were treated with respect.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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