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I went in to buy a vehicle and everyone was VERY helpful. I did not feel pressured and our salesman really listened to us, getting the payments do...
I went in to buy a vehicle and everyone was VERY helpful. I did not feel pressured and our salesman really listened to us, getting the payments down to where we needed them to be. Everyone was quick to offer refreshments. The staff joked with my husband and I most of the day, we felt very comfortable during our time at the dealership. Buying a car can be very stressful but this dealership did everything to make it an enjoyable experience. The only section I marked down was the facilities. I don't know why, but they had beetles everywhere, in the bathroom, outside, on the sales floor. All the same kind of bug. Overall, I am very happy with our visit to this dealership! Although I bought a certified pre owned vehicle, I felt like I was walking away with a brand new car: full tank of gas, car detailed, windows tinted, and 3 months of free Sirius radio. :) Thank you Southwest Kia!
Buying the vehicle i wanted was a 2 day process!! first day they were under staffed due to an unfortunate event , that's understandable ,but I jus...
Buying the vehicle i wanted was a 2 day process!! first day they were under staffed due to an unfortunate event , that's understandable ,but I just wish they would've told us instead of having to wait 6 hours and to walk away with nothing.Second day, the process was smoother even though the requirements were endless for a perfect credit score. Before signing paperwork I did a walk around of the car, mentioned a few corrections that needed to be addressed ie. Detail, funny smell and cosmetic issues. The sales rep (nice but unexperienced) guaranteed to get it resolved so i took a loaner in the mean time. After signing, giving required docs i leave what was then a 2 day process. 1-2 days later i receive a call informing me of incomplete docs and a doc that they didn't scan properly . What?! How did financing let me leave if the docs were incomplete and not properly scanned?THE PEOPLE ARE NICE BUT UNEXPERIENCED AND TOO MANY MISTAKES. This mishap costed me another trip to the dealership. A few days later I receive another call from kia for a required customer interview. I thought business was handled when I signed the papers and you handed me the keys? I refused to do it and was told the car would have to be returned. Time to exchange the loaner for my car which would hopefully put an end to this misery but no. THE CAR WASN'T DETAILED AND THE FUNNY ODOR WAS STILL THERE!!!! Rushed by life occupations, I was forced to leave in this horrible condition. Not to mention that car was OVER PRICED COMPARED TO MARKET VALUE AND MILEAGE. IF ONLY I KNEW!!!
I went in eyes wide open, knowing the tricks, and I left with what I came for. However, some unsuspecting buyers will not be aware of or understan...
I went in eyes wide open, knowing the tricks, and I left with what I came for. However, some unsuspecting buyers will not be aware of or understand their tactics (at any dealership) so I wanted to inform any potential buyers that just because it appears you get the V.I.P. treatment (doors opened for you upon arrival, YOU WIN written on your offer, etc.); those are just a few tactics to throw you off their scent. Good customer service, politeness, etc. (which is what they hope you’ll consider it to be) does not equal a good deal…… Here’s a few more psychological tactics I encountered, so you’re not surprised: 1) The finance office, at the back end of your car deal, will try to pile on a bunch of extras you don’t need; be prepared to say no, sign a cooling-off-period statement, AND be audio recorded, with your permission; remember, just as with all the other areas of the dealership, these people do this every day, whereas we might buy a car once every 3-5 years; 2) Their focal point is to sell today. Be prepared for statements such as: If we can make “X” happen, will that finalize the deal?” They know if you leave, you won’t be back; 3) They will lengthen the process. Everyone, including your child or friend that may accompany you, will get tired, hungry, etc. eventually. This is one of the many times they will offer you a donut (if you’re there early enough) or water during your wait; 4) To increase pressure, they will employ the “good guy, bad guy” tactic. To take the heat off the good guy, the bad guy comes to let you know what deal he can get for you. This way the heat is off the good guy, just in case you don’t accept it or they cannot get you financed or any other scenario that may not be to your liking; 5) Lastly: when you sign or initial something, you are more likely to follow through with whatever it is you signed or initialed, it’s simple psychology. They employ this tactic, too, just like any other dealership. Research these and other tactics and go in as an educated buyer; with eyes wide open. And the picture taken at the end of your buying experience is another way to get their name in front of others.