Southwest Kia Rockwall

4.0
(73 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 7:30am–5:00pm
Sunday Closed Closed
(888) 566-7351 (888) 566-7351

Inventory

See all 10 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2009.
Digital Retailing

Service center

Phone number (888) 566-7351

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

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Reviews

4.0
(73 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

1.8

Bought a used car and very disappointed.

I bought a used car Nissan versa and paid a total of almost 9k cash.. 2 days later i could tell something was wrong with the transmission. I called them and all they would say is i bought it As Is. They said bring it up there and they will check it out. I took it up there and they said it's fine. The next day i was on my way to eagle transmission so they could do a complete diagnostic. On my way there the transmission went out. I had to have it towed back to Kia of Rockwall. They let it sit for 3 days in the parking lot and did nothing. And Maurice was rude to me and told me i bought it As Is but no one told me it had a bad transmission. Who would pay close to 9k for a car and now i can't even get to work. I told Maurice i drove past several hole in the wall car lots to get to that one cause i had confidence in a reputable car lot.. Over and over all they would say is i signed this and i signed that. There for i got screwed. I DID MY OWN RESEARCH and found out that the transmission had been recalled by Nissan . they went and got it and put a new transmission in it and it didn't cost me anything. When i bought the car i only got 1 key.they told me the previous owner will bring the other Key..well of course that was a lie. I have to pay to get another key...I HIGHLY DON'T RECOMMEND THIS PLACE..i lost 2weeks work. I had to use my vacation time. . They treat me like I'm the bad guy. Like its my fault the car is broke. They don't stand behind what they sell. Only 1 person there was nice to me and her name was Shiann

1.0

Greedy!!

Just a heads to all those Telluride buyers. This dealership is trying to charge 4-8k over sticker price. Know that paying over sticker is a ridiculous proposition and a horrible investment. SW Kia paid the normal price for the vehicle from Kia but are trying to gouge potential buyers because of demand. I recommend going to the Kia dealership in Corinth. They are not trying to extort their buyers and are charging the sticker price for a telluride.

5.0

Great place to buy a car, would buy another, ask

Great place to buy a car did not have good credit and they were able to get me financing, would buy another, ask for Angie!

5.0

Oil change

In and out on a timely manner, they explained things before they did it and the facility was nice and neat the bathrooms were clean they took care of my car

3.0

Kia soul

The sales person was pleasant. They should be more up front about the Very Large extra charge/fee for a certified Pre owned vehicle to carry the new car warranty with it.

3.5

Bought new Kia Rio

Bought a 2020 Kia Rio for my daughter to take to college after her car broke down. Sales (Nate and Abigail) were good to work with however I am very upset. My daughter was driving back to Lubbock and the following started happening after 2 hours in her brand new car: tire pressure light came on, open trunk light came on, display screen went black, doors would not lock, and other things like mpg disappeared from the display. This was very scary for her and me. She took it to Kia in Lubbock and the dealership in Rockwall did not properly get the car ready. They kept the transport fuse on when they should not have. Left several calls for a manager to call me at Kia in Rockwall with only a response back from sales. I feel like they care about the sale but nothing after that. Will go elsewhere to buy my next vehicle.

1.8

Beware of this dealership

Arriving at the appointment time as scheduled we were told the cost would be $179 and would take an hour. While checking our 2019 Kia Sportage with 15,000 miles we were told we needed new tires. We politely declined. When the service department was finished we were presented with a bill for $279-$100 more than originally quoted. We questioned the service person who quickly produced another invoice for the agreed upon price if $179. Do you trust a service department who would inflate prices? I don’t. I will never step foot in this dealership again. When we originally looked at new vehicles at this dealership the sales person tried to by our older model Honda for an amount significantly lower than what we were later to receive at another dealership. These people have attempted to take advantage of us now twice. I will never step foot in this establishment again. These people are dishonest.

5.0

Sales Consultant

Sales Consultant, Angela Williams, provided exceptional customer service throughout the buying process. I highly recommend her to anyone looking to purchase a vehicle. Her professionalism and respect for the customer was greatly appreciated.

Dealer response

Janis, thank you for the kind review! We are thrilled to hear you had an exceptional car-buying experience! I will pass on your incredibly kind words to Angela!

2.0

Typical

Typical car dealership. Salesman says one thing and that's not possible when you get to the decision makers. Won't be visiting this place again. this is the second bad experience. I'm sure the warranty that I got isn't worth the paper that it's written on.

Dealer response

HateCarDealers, we strive to provide an excellent experience to all of our guests and if we missed that mark we are truly sorry. While we are happy we could find the right car for you, we can see you did not leave our dealership completely satisfied. Moving forward, we hope we can earn back your trust and provide you with the expected excellent car-buying experience. Thank for your review.

1.0

Only helpful till they get your money.

These guys are only helpful till you sign on the dotted line. Then you can forget about the nice smiles and helpful faces. Typical slimy car salesmen. Stay away, bunch of dirt bags.

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