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Reviews

Average Ratings

3.9
142 lifetime reviews. Includes reviews of Southwest Kia Rockwall from DealerRater.com
  • Great service, friendly staff

    I went in to buy a vehicle and everyone was VERY helpful. I did not feel pressured and our salesman really listened to us, getting the payments do...


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    I went in to buy a vehicle and everyone was VERY helpful. I did not feel pressured and our salesman really listened to us, getting the payments down to where we needed them to be. Everyone was quick to offer refreshments. The staff joked with my husband and I most of the day, we felt very comfortable during our time at the dealership. Buying a car can be very stressful but this dealership did everything to make it an enjoyable experience. The only section I marked down was the facilities. I don't know why, but they had beetles everywhere, in the bathroom, outside, on the sales floor. All the same kind of bug. Overall, I am very happy with our visit to this dealership! Although I bought a certified pre owned vehicle, I felt like I was walking away with a brand new car: full tank of gas, car detailed, windows tinted, and 3 months of free Sirius radio. :) Thank you Southwest Kia!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Angels Williams

    Angela Williams did a great job of establishing my faith of a sales person. She was very positive with a desire to not force a sell but inform m...


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    Angela Williams did a great job of establishing my faith of a sales person. She was very positive with a desire to not force a sell but inform me with information to make a purchase. This lady is someone you need to recognize as a value to your team. She brings a positive attitude to your company

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great dealership

    Great service department, very friendly staff, moved my service over to Rockwall because it was closer to my residence. Had the pleasure of workin...


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    Great service department, very friendly staff, moved my service over to Rockwall because it was closer to my residence. Had the pleasure of working with Angela to get my father In law approved and in the right vehicle for him( not an easy feat) she handled him with kid gloves, still unbelievable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good deal on a new car.

    Was shopping for a used low mileage car for around town use. Ended up in a great new Kia Sportage. Two years free maintenance to boot. Haven't us...


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    Was shopping for a used low mileage car for around town use. Ended up in a great new Kia Sportage. Two years free maintenance to boot. Haven't used the service department yet.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Third time even more charming!
    April 5, 2017

    I have been a fan of this Kia dealership since 2014 when I purchased my very first car (used) with Southwest Kia of Rockwall. They worked with me ...


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    I have been a fan of this Kia dealership since 2014 when I purchased my very first car (used) with Southwest Kia of Rockwall. They worked with me on my less than perfect credit and I left THAT DAY with a car. A year later I went in to buy tires and lo' and behold I left this time with a BRAND NEW Kia this time! I paid on that one for 3 years. Last week I came in for a safety recall on something and I hate to admit it but instead of having that repaired, I again left with another brand new Kia Forte LX. It's hard not to say yes when the sales people are so friendly and treat you like family. I have never purchased at any other dealer other than Kia for that reason. I would and have recommended them any day. L.J. Vargas was very friendly and helpful. He went and got the keys to let me drive the car that I chose to drive, and I drove that car home that night. Thank you again Kia!

    Does recommend this dealer

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  • If you want great service, come to Southwest Kia

    Angela was the best! Great service, she was actually interested in what I wanted, not selling me a car. She was patient and they ended up giving ...


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    Angela was the best! Great service, she was actually interested in what I wanted, not selling me a car. She was patient and they ended up giving me a great deal. She went above and beyond!! Thank you Angela, also to her sales manager and finance guy!! (Bad with names!!) Will definitely tell everyone to come to Southwest Kia!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Southwest Kia Rockwall Is not your typical dealer

    Best buying experience I've ever had. I started my online search for the vehicle I wanted and after speaking with multiple dealerships I felt l...


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    Best buying experience I've ever had. I started my online search for the vehicle I wanted and after speaking with multiple dealerships I felt like I got the best response from Rockwall Kia. After visiting a few the dealerships I knew where I wanted to do business. Sales Professional LJ Vargas was on point at every step of the way. He understood my needs and made it happen. Very impressed with everything even the follow up calls to see how things were going after the purchase. That's what I would call a dealership who cares about their customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Optima

    Very good customer service the only thing that I was never told the car had no spare tire. Excellent staff and facility. The car was clean and ful...


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    Very good customer service the only thing that I was never told the car had no spare tire. Excellent staff and facility. The car was clean and full of gas when I picked it up the following day

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • As usual, outstanding Customer Service from SW KIa Rockwall
    March 21, 2017

    I cannot say enough good things about Brandon Morris (General Manager) and his team at Southwest Kia Rockwall. As usual, the whole experience was ...


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    I cannot say enough good things about Brandon Morris (General Manager) and his team at Southwest Kia Rockwall. As usual, the whole experience was quick and painless. I worked with Sue Elliott and she handled my barrage of questions like a champion. If she didn't know the answer, she tracked it down. If you are looking for a new or used vehicle this is the place to go. Their service department is great also - most dealerships lack in the area of communication, SW Kia Rockwall does not have this issue. I have purchased 3 cars from Brandon and have received the same wonderful service each time. So if you like to haggle and be at a dealership all day, this is not the place for you. If you like straightforward communication and a responsive team then I suggest you hightail it to Southwest Kia Rockwall.

    Does recommend this dealer

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  • Wonderful Sales Rep.
    March 11, 2017

    I was in search of a new vehicle but what I got was soooo much more. The car rep Sue went above a talented sales and added a wonderful smile as ...


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    I was in search of a new vehicle but what I got was soooo much more. The car rep Sue went above a talented sales and added a wonderful smile as she closed the deal. I am from the field of sales but now in transportation. I travel extensively around this country meeting lots of people but Sue will leave you feeling as if you spoke with an angel lent from above. I guess what I'm saying in short, thanks Sue of KIA Southwest of Rockwall, Tx for your help in helping for find a vehicle.

    Does recommend this dealer

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