Napleton's River Oaks Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.6
211 lifetime reviews. Includes reviews of Napleton's River Oaks Chrysler Jeep Dodge RAM from DealerRater.com
  • Impressive dealership

    Friendly and knowledgeable sales person. Clean dealership. Fantastic trade-in value. Impressed with service department. Looking forward to many ...

    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new car! It is encouraging to hear our staff impressed you by deliveri...


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    Friendly and knowledgeable sales person. Clean dealership. Fantastic trade-in value. Impressed with service department. Looking forward to many years of dealing with this establishment.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new car! It is encouraging to hear our staff impressed you by delivering our trademark service. We look forward to assisting you with your future sales and service needs. Best regards, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Mr. Billy Jamison

    Great I had a truck for about 7 months, which was to tight for my long legs, they found me a lager truck, that I'm happy with.

    Dealer Response

    Billy, we are so pleased you enjoyed your visit to Napleton's River Oaks Chrysler Dodge Jeep Ram! We are always more than happy to assist you if a...


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    Great I had a truck for about 7 months, which was to tight for my long legs, they found me a lager truck, that I'm happy with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Billy, we are so pleased you enjoyed your visit to Napleton's River Oaks Chrysler Dodge Jeep Ram! We are always more than happy to assist you if anything else comes up. Take care!


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  • Customer service is horrible and they treat women like...
    April 28, 2017

    Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went...


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    Horrible services department! Called and asked if they could change my break pads on my car and was told yes. Brought my car in several hours went past before they told me they had to order parts and they were now working. I said fine can I get a shuttle to go and get something to eat. The young man shook his head no and shrugged his shoulders mouthing I can't. I walked to get a snack from a store down the street. I then had my first call at about 445pm stating that I need rotors as well should they go ahead with the work. Well I needed to have my car safe and driving so yes do the work. A few more hours went pass and now I have a service guy saying well we are working hard to fix your car I just found out that you've been here all day. Next at 730pm he is telling me I am here to give you a loaner. Confused where is my car? Well we ordered the wrong parts! Upset talked with the GM before leaving. Next day no phone calls or anything checked on my care twice, finally at 530 they called to say your car is ready. Get there and all my brake lights are on and won't go off. Gm comes out and says I want to make sure we fix it right so your going home in the loaner. 3rd day I called again to check on my car and was told we are working to find the problem. Later a call came in stating they have found the problem parts won't be in until the 4th day. We will call you then. They called when they received the part and once my care was fixed. However the damage had been done because of the horrible customer services on day 1 and 2. With the fact that staff lied and said they were communicating with me. Never in my 22 plus years of driving have I experience service like this. I believe they treat their women customers like crap and are not honest on top of that.

    Does not recommend this dealer
    Came in for service or repair

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  • Come shop with Tony at Napleton!
    April 27, 2017

    My experience at napleton was phenomenal! I highly recommend anyone looking to purchase a car to come visit salesmen Tony Smith and Eric in financ...


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    My experience at napleton was phenomenal! I highly recommend anyone looking to purchase a car to come visit salesmen Tony Smith and Eric in finance! I came in to buy a used 2015 and left with a brand NEW 2017 AWESOME :) Tony took my wants and needs in consideration and did not stop until they was met! I am truly thankful and appreciate you both to the fullest!

    Does recommend this dealer

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  • All personal were professional and knowledgeable.
    April 18, 2017

    This is my second buying experience with this dealer. I have known the manager for more than fifteen years (T. Preston), and the salesman (J. Parh...


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    This is my second buying experience with this dealer. I have known the manager for more than fifteen years (T. Preston), and the salesman (J. Parham) for more than five years. I have always been treated with the utmost respect and felt welcome, and not pressured to make a purchase.

    Does recommend this dealer

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  • Too Pushy

    Was simply shopping....tried to show me vehicle that didn't have options I wanted. Was on the phone with a Rep and another one was callin me. Don...

    Dealer Response

    Thank you for your feedback. Our President-Ray Czarnik would like to personally discuss any concerns you may have. He can be reached at 708-878-45...


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    Was simply shopping....tried to show me vehicle that didn't have options I wanted. Was on the phone with a Rep and another one was callin me. Don't need that many calls for simply shoppin at this time

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. Our President-Ray Czarnik would like to personally discuss any concerns you may have. He can be reached at 708-878-4577 or at ray@napleton.com. Thank you, -Napleton's River Oaks Chrysler Jeep Dodge


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  • Excellent service
    April 6, 2017

    I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the ot...


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    I went to get my 2011 charger serviced looked and test drove a 2017 My salesmen gave me a deal I couldn't refuse. I had a lot going on with the other one and the new one was a blessing. Great service and family oriented I would recommend to all my family and friends.

    Does recommend this dealer
    Came in for service or repair

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  • Truly an amazing experience!!
    April 4, 2017

    on April 1,2017 I purchased my 2017 Chrysler 200. I was greeted by Tony Smith who promised me he would get me in a vehicle that would best fit my ...


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    on April 1,2017 I purchased my 2017 Chrysler 200. I was greeted by Tony Smith who promised me he would get me in a vehicle that would best fit my need and budget. His product knowledge was very impressive. Working with him was Eric Littleton in finance and together , this dream team made it happen for me. I will continue to tell everyone about my awesome experience and I plan on doing business with Napleton dodge in the future.

    Does recommend this dealer

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  • Fake News
    April 2, 2017

    I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get a...


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    I think the employees have to be writing some of these reviews. My first experience here left my tailbone sore after waiting almost 5 hrs to get an oil change. The second time...everyone, except Jake my first service member, was overly rude. And the service received was subpar. The last visit, yesterday. They replaced my radio and dug in and scratched almost every every piece of trim the worker more than likely came in contact with. They tried to tell me he had no reason to even touch it so he didn't do it...hmmmm then why is my entire center counsel able to lift with one finger now?! Bad business

    Does not recommend this dealer
    Came in for service or repair

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  • Driving with Perfection!!!!
    March 10, 2017

    In September 2016 I purchased a 2016 Dodge Charger and I received an Exceptional Employee Deal, I worked with an Outstanding Sales Professional, J...


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    In September 2016 I purchased a 2016 Dodge Charger and I received an Exceptional Employee Deal, I worked with an Outstanding Sales Professional, John Buchanan. That's Me! We are 100% Transparent with all of our Customers as we have a need to purchase cars also! Please keep in mind that when you come in to work with me you will also receive the same that I would expect as a Customer. So for that One of a Kind Experience come in and see me, John Buchanan and we will make it a Shining Star Moment Just for YOU!

    Does recommend this dealer

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