Napleton's River Oaks Chrysler Jeep Dodge RAM

New 866-416-6614 Dealer Website
Used 866-797-5564 Email Dealer
Service 888-219-5295

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Reviews

Average Ratings

4.7
Average based on 120 reviews.
  • 3 hour oil change

    Ok I don't have an appointment it's gonna be an hour, cool I can wait. Cars ready, longer than an hour. Walk over to car, front plate is bent and...

    Dealer Response

    Thank you for taking the time to provide us with this feedback, Margarita. We appreciate hearing from our customers because it allows us to consta...


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    Ok I don't have an appointment it's gonna be an hour, cool I can wait. Cars ready, longer than an hour. Walk over to car, front plate is bent and hanging off! What happened, nobody knows. Maybe car wash did it? What? Not trying to hear that accept responsibility and fix it, how hard should it be to put a plate back on. Going on 3 hours service manager is called, and he fixes it. Really? Too much to write, when I go to a service department I do expect service!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with this feedback, Margarita. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. We are sorry for the impression you received with our service department. We would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us. Sincerely, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Sales Professional Sold at Napleton CJD Lansing!!!

    My Experience was Awesome! I worked with Roger Buss, New Car Sales Manager and he put together a Deal that made Total Sense! Since my tenure at Na...

    Dealer Response

    Thank you so much for this lovely review, John! It's wonderful to hear Roger was helpful during your visit, providing you the same customer servic...


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    My Experience was Awesome! I worked with Roger Buss, New Car Sales Manager and he put together a Deal that made Total Sense! Since my tenure at Napleton Chrysler Jeep Dodge in Lansing as a Sales Professional I have sold over 800 Automobiles, but this time I was on the receiving end by Trusting in My Peers and Receiving the Same Excellence that I Give to all of the people that come in to see me. My Name is John Buchanan, Sales Professional at Napleton Chrysler Jeep and Dodge and I Love my Brand New 2016 Maximum Steel Dodge Charger!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for this lovely review, John! It's wonderful to hear Roger was helpful during your visit, providing you the same customer service excellence we are sure you provide your customers. It's also great to hear that you love your new 2016 Maximum Steel Dodge Charger. If you have any questions, please don't hesitate to reach out to us again. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Great sales experience

    Sales rep, Roberto, was great! From start to finish the sales process was smooth and painless. Negotiations done through phone/text, Thanks again!

    Dealer Response

    We are pleased to hear your experience was smooth from start to finish, Andrew. We're eager to assist you with every aspect of your automotive inq...


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    Sales rep, Roberto, was great! From start to finish the sales process was smooth and painless. Negotiations done through phone/text, Thanks again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear your experience was smooth from start to finish, Andrew. We're eager to assist you with every aspect of your automotive inquiries in the future, so please don't hesitate to contact or visit us. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Emmitt stanlet

    Olivia was great , worked very hard to service me in every way very comfortable to work with the best car buying experience I've ever experienced

    Dealer Response

    Emmitt, thanks for this marvelous review and congratulations on your new car! We are so pleased that Olivia was able to provide you with such exce...


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    Olivia was great , worked very hard to service me in every way very comfortable to work with the best car buying experience I've ever experienced

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Emmitt, thanks for this marvelous review and congratulations on your new car! We are so pleased that Olivia was able to provide you with such exceptional service. Enjoy your new vehicle! Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Great Service to purchase a car

    Awesome team to work with... it was a great purchase experience. The entire staff made the process smooth and painless to handle my wants and nee...

    Dealer Response

    Robert, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we kn...


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    Awesome team to work with... it was a great purchase experience. The entire staff made the process smooth and painless to handle my wants and needs for the car I purchased.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Robert, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Best Salesperson ever.

    Jay is a wonderful salesperson. He is truly concerned about making sure that the customer gets exactly what they want. He is not pushy like most ...

    Dealer Response

    Thank you so much for this lovely review, Donald! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jay was hel...


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    Jay is a wonderful salesperson. He is truly concerned about making sure that the customer gets exactly what they want. He is not pushy like most car salespersons. I am going to recommend Jay to everyone who talks to me about my car. I have to say that this was the best car buying experience I have had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for this lovely review, Donald! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jay was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Great sales experience

    Friendly sales staff and honest discussions. Lowest price for model in area. Efficient transaction to complete sale. Quick follow-up checking in o...

    Dealer Response

    Thank you for leaving us this review, Alan. We are very happy to hear that we could help get you set up with the perfect new car for you. If there...


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    Friendly sales staff and honest discussions. Lowest price for model in area. Efficient transaction to complete sale. Quick follow-up checking in on satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this review, Alan. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you, please feel free to come back and see Napleton's River Oaks Chrysler Jeep Dodge any time! Take care. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • A Generous Experience

    Initially, I was recommended by a close friend and neighbor. John Buchanan was the initial person I went to the dealership to conduct business wit...

    Dealer Response

    Thank you for this review, Kenyatta. We really appreciate you leaving us your input. We are very pleased to hear that Cody could make your car sho...


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    Initially, I was recommended by a close friend and neighbor. John Buchanan was the initial person I went to the dealership to conduct business with concerning my vehicle purchase. However, he was a busy man and he redirected me to one of his "right hand car_men" Cody Sasek!!! This young man handles his customer with professionalism, tact, eagerness to help, ability to listen and respect the client's wishes and expressions. Cody also worked closely with his manager Art who also respected my wishes as a client. Cody has very good Client and Sales experience. He is a pleasure to work with during your vehicle purchase and approachable person overall!!! I was able to get a 2016 Chrysler 200 that is conducive to my financial status. I am truly grateful for my car purchase and experience with Napelton's: Chrysler, Dodge, Jeep and Ram of River Oaks!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this review, Kenyatta. We really appreciate you leaving us your input. We are very pleased to hear that Cody could make your car shopping experience so pleasurable and stress-free. We are glad to hear you are loving your new 2016 Chrysler 200. If you need anything else in the future, please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Great Experience

    Smooth process. It took a few hours but the car was well worth the price! No issues since I have owned it.

    Dealer Response

    Thank you for leaving us this review, Ashley. We are very happy to hear that we could help get you set up with the perfect new car for you. If the...


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    Smooth process. It took a few hours but the car was well worth the price! No issues since I have owned it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this review, Ashley. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Napleton's River Oaks Chrysler Jeep Dodge any time! Take care. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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  • Great and fast experince with this dearship.

    Our salesman Edward Sanders, was honest and upfront with my wife and i about everything. I appreciated that he did not lie to us like we have been...

    Dealer Response

    Congratulations on your new vehicle, Benny! Thank you for taking the time to write about your experience. It's great to know Edward was able to pr...


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    Our salesman Edward Sanders, was honest and upfront with my wife and i about everything. I appreciated that he did not lie to us like we have been lied to at other dealerships. We were not there all day; we were shown options, picked a vehicle and although we didn't have perfect credit they were able to hit our desired monthly payment and interest rate!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Benny! Thank you for taking the time to write about your experience. It's great to know Edward was able to provide you with the pressure-free and knowledgeable service Napleton's River Oaks Chrysler Jeep Dodge is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Napleton's River Oaks Chrysler Jeep Dodge Team


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