Herb Chambers BMW of Sudbury

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Reviews

Average Ratings

4.7
572 lifetime reviews. Includes reviews of Herb Chambers BMW of Sudbury from DealerRater.com
  • The best experience!

    This was a 6th BMW vehicle in my family and I have to say the best experience! Everyone at the dealership was great. Special thank you to a Sales ...

    Dealer Response

    Thank you for your review! Your experience is important to us, and it is wonderful to hear that you enjoyed working with Eric. We value your busin...


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    This was a 6th BMW vehicle in my family and I have to say the best experience! Everyone at the dealership was great. Special thank you to a Sales Manager Eric Millar and a Sales Associate Ali Hussein for a caring, fun and highly professional experience !!! M. Vladi

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review! Your experience is important to us, and it is wonderful to hear that you enjoyed working with Eric. We value your business and hope to see you again soon! Best, Pranav Gill, General Manager


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  • Outstanding Service Advisor + Repeat Service Experience
    April 27, 2017

    Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experien...

    Herb Chambers BMW of Sudbury

    Thank you, John, for taking the time to share your experience! I¿¿¿m thrilled to hear how happy you are. We value our guests¿¿¿ feedback and I kno...


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    Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experienced three different dealerships and worked with countless service advisors. There is no doubt that Kenneth Meltzer is the finest Service Advisor i've ever had the pleasure of working with. His customer service is extraordinary during every step of the process, from intake to pick up and after the work is done, he personally follows your vehicle with great attention detail that goes far beyond expectations. It is a strong team led by Al Jonuz. Colleen Silver has also been very helpful. In summary, Kenneth Meltzer in particular is an automotive expert you can trust, and one that I would highly recommend you use for servicing your BMW.

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers BMW of Sudbury

    Thank you, John, for taking the time to share your experience! I¿¿¿m thrilled to hear how happy you are. We value our guests¿¿¿ feedback and I know Kenneth will appreciate your encouraging words. On behalf of our entire team here in Sudbury, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Pranav Gill, General Manager


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  • Great service center
    April 27, 2017

    My second time dealing with Ken for my service. He is exceptionally thorough and courteous. My service experience is always seamless and it starts...

    Herb Chambers BMW of Sudbury

    Thank you for taking time out of your day to write this review. We appreciate the kind words. Ken is a valued member of the team and I'm so happy ...


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    My second time dealing with Ken for my service. He is exceptionally thorough and courteous. My service experience is always seamless and it starts and ends with Ken.

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers BMW of Sudbury

    Thank you for taking time out of your day to write this review. We appreciate the kind words. Ken is a valued member of the team and I'm so happy to know that he took such good care of you. Please let us know if there is anything else we can help with. Best, Pranav Gill, General Manager


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  • First time BMW owner had a great experience

    We found a used vehicle we liked at Sudbury BMW on-line, requested a Carfax and were contacted almost immediately with the requested information. ...

    Dealer Response

    Thank you so much! We're thrilled to know that your experience was seamless and easy, that's exactly the kind of service that we strive to offer o...


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    We found a used vehicle we liked at Sudbury BMW on-line, requested a Carfax and were contacted almost immediately with the requested information. The exchange was friendly and personal, making us feel comfortable from the outset. After making arrangements to see the vehicle, we arrived on a very busy holiday weekend, our internet sales contact apologized for the situation and advised us that we'd have to wait a couple of minutes for one of the sales representatives to free up. We barely sat down before being greeted by a friendly, professional and helpful young man who applied ZERO PRESSURE to the process. This was a true breath of fresh air, having bought/leased numerous vehicles over the course of our driving lifetime. We decided that we liked the vehicle and the dealership as well, executed the purchase, and they worked through the process as quickly as possible. When we met with the Finance Mgr, we also got ZERO PRESSURE to purchase the extras. We were informed of what was available, what the discounted pricing was, but did not get the typical hard sell to buy the extended warranty, etc. I look forward to bringing the vehicle in for service and chatting with the staff during that visit. We found this to be one of the best buying experiences ever.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much! We're thrilled to know that your experience was seamless and easy, that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, Pranav Gill, General Manager


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  • Buy your next BMW from Courtney
    April 21, 2017

    I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most ...

    Herb Chambers BMW of Sudbury

    Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from o...


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    I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most importantly, listens to what her customer wants. If you are looking for a great BMW resource, call Herb Chambers BMW and ask to speak to Courtney. She's the best!

    Does recommend this dealer
    Herb Chambers BMW of Sudbury

    Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Pranav Gill, General Manager


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  • Beware
    April 11, 2017

    Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked fo...

    Herb Chambers BMW of Sudbury

    I am sincerely disappointed to see this feedback and would like to speak with you to better understand what happened and who you worked with. Woul...


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    Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for questions he asked me to meet a finance guy instead. Try other dealerships before going in here. Atleast they will answer your questions.

    Does not recommend this dealer
    Herb Chambers BMW of Sudbury

    I am sincerely disappointed to see this feedback and would like to speak with you to better understand what happened and who you worked with. Would you mind emailing me with your best contact information? I hope to hear from you. PGill@HerbChambers.com . Kind Regards, Pranav Gill, General Manager


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  • Dont buy

    Went to buy a car and they never explained me all the contract. I signed the contract and as the charges came pouring in when i asked for explanat...

    Dealer Response

    I am sincerely disappointed to see this feedback and would like to speak with you to better understand what happened and who you worked with. Woul...


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    Went to buy a car and they never explained me all the contract. I signed the contract and as the charges came pouring in when i asked for explanation the sales guy asked me to meet the finance guy and resolve. He showed me the contract and said i have signed it and there is nothing he can do. While i asked he should have explained to me during the sale day the response was "i dont have all day to sell you a car and most of the customers do their homework before buying". I left the dealership and never again i am going back. Sincere request please try a different dealership before going to this dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I am sincerely disappointed to see this feedback and would like to speak with you to better understand what happened and who you worked with. Would you mind emailing me with your best contact information? I hope to hear from you. PGill@HerbChambers.com . Kind Regards, Pranav Gill, General Manager


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  • Great Experience!!

    I had a wonderful experience at Herb Chambers BMW of Sudbury. Our sales man Dan Mahoney is absolutely wonderful! He is very kind, knowledgeable a...

    Dealer Response

    Thank you for taking the time to share your experience with Dan and Mark. I'm so glad to know you had such an enjoyable time while purchasing your...


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    I had a wonderful experience at Herb Chambers BMW of Sudbury. Our sales man Dan Mahoney is absolutely wonderful! He is very kind, knowledgeable and patient. He worked with us in finding the right car for us that fit our budget and expectations. The finance manager Mark Bertolli is absolutely great! he got things done fast, with no hassle and didn't try to sell us any plans that we didn't need. I had an overall great experience and look forward to purchasing our next vehicle with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience with Dan and Mark. I'm so glad to know you had such an enjoyable time while purchasing your new BMW! We value your business and thank you for choosing BMW Sudbury for your automotive needs! Best, Pranav Gill, General Manager


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  • Terrific job
    April 6, 2017

    I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John...

    Herb Chambers BMW of Sudbury

    Thank you! Your kind words are greatly appreciated. It is so rewarding to know that our team was able to provide you with a pleasant experience. W...


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    I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in sales I found the whole group to be awesome. John will work tirelessly to help you locate your next car. He is prompt and fair in all dealings with the customer. I appreciate all the work this team did. Great job guys!

    Does recommend this dealer
    Herb Chambers BMW of Sudbury

    Thank you! Your kind words are greatly appreciated. It is so rewarding to know that our team was able to provide you with a pleasant experience. We try to make the process easy, transparent, and fun. Thank you for your business, and please let us know if we can ever assist you in the future! Best, Pranav Gill, General Manager


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  • Repair and maintenance
    March 31, 2017

    Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound adv...


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    Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. I feel as though my car is in the best of hands! Thank you, Ken, and BMW Sudbury!

    Does recommend this dealer
    Came in for service or repair

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