Autohaus BMW

Hi Paul, We are sorry to hear about the delay and the service loaner. We are trying very hard to accommodate every customer to their normal high expectations, and are having some difficulty with parts delays and turning our service loaners. Things should start getting better in a few months. Thank you.

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

Thank you for the review! We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience. Your concern will be passed up to management. Thank you for choosing Autohaus BMW!

Hello BellaS, We are sorry to hear that we lost the opportunity to trade in your vehicle and get you into another one at the price you wanted. We appreciate you letting us know and wish you well. If you would like to discuss this further, please contact Ms. Wessel at 314-727-8870.

Hello Anthony, We understand your frustrations with us. Unfortunately, there were other people test driving and ready to put money down around the same time on this newly arrived 2022 BMW X5M. In this case, we should have done better in informing you that a deposit is required to hold a vehicle and that others were looking at it. We wish we could have contacted you sooner to avoid the long drive. We apologize for the inconvenience you feel this caused you. If you would like to discuss this further, please contact Ms. Wessel at 314-727-8870.

Sir, The fact is, you said that you wanted to come to the dealership to look at the vehicle before committing. That was your words, that was your choice. Unfortunately, the decision to commit, a deposit and signed buyer's order from another party was accepted that same day prior to your arrival and prior to you deciding if you wanted to commit. It happens. We are not required to hold a vehicle for every person that says they are coming to look at a vehicle. By law, once the deposit is received and a buyer's order is signed and accepted, we are contractually obligated to hold and attempt to deliver the vehicle to that person, if all other factors such as credit, trade-in, financing, etc. are met, regardless of the dozens of other people that may want to come see the vehicle and possibly decide to buy it. If the deal falls through, the vehicle will again become available. Simple as that. This is required logic for all vehicle sales contracts. It's nothing personal against you or wrong with that. We are sorry that you feel the way you feel regarding our explanation that the vehicle was under contract, for your inconvenience and that you continue to be upset that you missed this one. We hope you can understand, and please know, even though you missed this one, you do have other options. We have over 100 new BMWs arriving soon that you could choose from or you can pre-order and design one to your exact specifications. Should you decide to do that here or any other place, please be sure to sign a buyer's order and place a small deposit toward the chosen vehicle to avoid this situation in the future. Thank you.

They unloaded that car off a truck the afternoon before and it was still in plastic when they sent me pics in the late afternoon just before closing. They called me, had a tentative deal on my car, and an appointment set to drive it. So no one else drove that car, unless they showed up at dealer bright and early because it was in the shop for prep when I showed up at 11:30 am (and they told me guy just called in). By their logic in the explanation above they are saying I could be out on a test drive in the car with a salesman, and while I was out driving it they would sell it out from under me. That is essentially what happened. I know they technically could, and obviously will, but it speaks to the type of customer service and how they do business. They could have done the right thing and made it right, I gave them that chance. However, they chose to make light of it and the General Manager shrugged his shoulders at me stating “It wasn’t like it was out of malice. I have dozens of salesmen, I don’t know what they are all up to.” Yes, that is a direct quote from the General Manager. He then went on to state the guy put a small deposit down, but he had no idea if the guy would even qualify for financing and to cross my fingers….. with me standing there ready to pay cash in full.

As I said previously... Technically you could do what you did, and obviously would. The point of all of this is what was done was very unprofessional, but the way the Manager just blew me off and salesman not having a clue what to do and just kept looking at his boss is what was so unbelievable. The fact that my wife walked out of the place in tears from how we were treated is what has motivated this review. I buy 10-20 new vehicles a year through my businesses, and I am well versed in how the process works. The upstanding thing to do would have been to either tell the other party that there was an appointment booked on that car in just a couple hours, or to at least call me first and say " we have another party going to put a deposit down right now if you don't." So you can spin this how you wish with your talk of how contracts work, and you are correct, but that is not how reputable and upstanding dealerships operate or treat people. I am just warning others of what to expect and proceed with caution when there are plenty of other BMW dealers who are a pleasure to work with.

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

Thank you for the review! We appreciate any feedback you have for us. We strive to improve our service to give our customers the best experience. Thank you for choosing Autohaus BMW!

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Mike is one of the best! Thank you for choosing Autohaus!

Thank you for the 5-star review! We appreciate you and your very kind words. Take care and see you next time!

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!