Used Car Motor Mall of Grand Rapids

NEVER DO BUSINESS WITH THIS PLACE!!! They are a bunch of liars that will rip you off!!! ANTHONY lied to my face and over text about what they did on their end of the deal until I signed the papers for the vehicle. Costing me a $1000 repair that they were supposed to take car of. They also took small interior parts of the car off before we took it home and we did not notice until I re-inspected the vehicle. SAVE YOURSELF THE HASSLE AND GO TO A DIFFERENT PLACE TO GET YOUR CAR!!

In June 2021. I traded in a Jeep Patriot with low mileage for a larger Toyota Highlander. Before purchasing I noticed that a part on the grill was broken. I asked Anthony my salesman if the vehicle was in an accident, he replied no. Within days of my purchase I had dash alerts going off, pre collision system warning. They “fixed” the problem stating it was a sensor. A couple months later it happened again and I took it back only for them to tell me I had to take it to Toyota. Recently my husband and I visited another dealership to trade in his truck. Out of curiosity I asked the trade in value of my Toyota. The salesperson came back with bad news from a car fax report, not only had my vehicle been in an accident with front and rear damage, it had been deemed to have moderate structural damage. This was NEVER disclosed to me and in fact would have been a deal breaker. I tried multiple times to contact the dealership and management and was told someone would get back to me. To this day I have heard nothing! This is the first and last time I will ever deal with such a dishonest dealership. They clearly care nothing about the safety of their consumers. Shame on you!!

I bought a 2006 Toyota Tundra SR5 a year and 3 months ago I paid$12,500.00 for it . Someone sprayed the entire underneath including the drive shaft with undercoat. My gas tank fell out of it yesterday and all the rust and undercoat is peeling and I tried to put the gas tank back up and noticed the frame of the truck is rotted off. I will be putting this on Facebook . The manager ALEX told me to f off after i asked what they were going to do about it.

Mike was professional and knowledgeable with me the facility was clean and had a nice courtesy table for the customers I would recommend motor Mall to a friend or relative

The experience was very positive. Very helpful and fun to work with. I would recommend anyone to look for their vehicle at Auto Mall of GR.

I’ve worked in several dealer shops and they are not all created equally! Andy Gustafson was absolutely phenomenal! I had an idea of a car I was looking to buy and I had a price in mind and they made it happen. I couldn’t be happier with the service. The paperwork process was smooth and simple, they took care of me every step of the way. Thanks again, I know where to do my car shopping in the future!

My experience was great! I purchased two cars from here. Keep it up Motor Mall Grand Rapids!!! They always sell quality vehicles. Used cars are still in new condition.

Everyone at motor mall is a liar, they can not prove they did any service to my explorer. On top of That, if you simply ask for an explanation of anything they tell you to go elsewhere. xxxxty way to run a business and they are all nothing but a bunch of spineless jokes. Stop steeling money from good people and get a real job.

Andy and everyone who worked there were extremely helpful, knowledgeable, and patient. I came in unsure and they helped guide me in the right direction. An overall very pleasant experience. Highly recommended.

We were greeted so warm and welcoming by Andy. He was very attentive and helpful! We will be looking Andy every time we need a car.