Gossett Kia Covington Pike

4.4 out of 5 (4.4) 65 reviews

Dealer on Cars.com since November 2016

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed

Reviews

4.4 out of 5 4.4
65 lifetime reviews.
  • April 16, 2012

    I began my search on-line, found the car I wanted,and contacted the on-line representative, who helped me get an appointment for a test drive. The who...le process was simple and painless. My only negative was the length of time to process the paperwork.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

  • 2.0 out of 5
    May 17, 2018

    I scheduled an appointment for an oil change first thing in the morning. I arrived right on time and walked into the service department. One older gen...tlemen was busily working on paperwork and pretty much ignored me for about 10 minutes when Brandon Walls walked in and told him to leave that and wait on the customer. He quickly checked me in after that. I waited almost 2 hours (which is what I've experienced each service for an oil change) and got up to see if my car was almost done. My car was already on the completed line and I wasn't notified of service completion. While waiting to ask about my car I had to listen to Brandon Walls talking to a customer on the phone and being very demeaning and irritated with the lady. He was extremely rude in dealing with her issue and had a non caring tone with her. I have experienced his lack of customer service almost every time I come in. I am seriously considering finding a new service center to do my servicing needs which I purchased with the vehicle. This to seems to make you a second class customer because they have to do extra work of getting an authorization number for your service coupon. I cant recommend this service department unless you plan on dropping off your car and coming back later in the day.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Daniel, I understand that you spoke to our Service Manager Larry. We apologize that your experience was less than perfect-we strive every day to make ...sure all our customers feel welcome and are afforded the utmost respect and professionalism when they visit our dealership. We look forward to serving you in the future and appreciate your review. Thank you for your continued patronage.


  • 5.0 out of 5
    April 1, 2018

    Great Job friendly service it was a fun experience. The salesman was very nice and I enjoyed talking with him. I would recommend other to shop there.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review, Michael! We're happy to hear you had such a great experience with our sales team. We appreciate your recommendation and we than...k you for choosing Gossett!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $32.99

    Coolant System Service

    $40 and up*

    Check Engine Light Diagnosis

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since November 2016

At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the difference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do." - Al Gossett

"'We Gossett"!!!!!"
Gossett Kia Covington Pike
1900 Covington Pike Memphis, TN 38128
New (901) 881-2172
Used (901) 302-9879
Service (901) 881-1546
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