Gossett Kia Covington Pike Hours
At any location of Gossett Motor Cars, it becomes clear the moment you enter the showroom or our service areas...the dif
ference will impress you. Our employee's main focus is commitment to your satisfaction every day. It becomes apparent that quality service and customer satisfaction is a way of life at Gossett Motor Cars. You will experience an attitude that says there is nothing more important than having you become a customer for life. "Our sales department knows that it is easier to keep a customer by building a mutually respectful relationship, and our sales & service team strives to maintain that philosophy in all we do." - Al Gossett
Oil, Filter Change
Coolant System Service
$40 and up*
Check Engine Light Diagnosis
$10 and up*
Mr Harrell Moore is a great sales person he keeps me inform and check to see how my vehicle is doing wouldn’t trade him . Brandon walls is a great... service adivisor he takes care of his business I have seen him handle other customers as well even when i have an attitude he handle it professionally I think he need a raise cause his job requires a lot and I know it comes with stress and he handle it well
A few months ago I bought a new 2018 KIA Forte and I had such a great experience with the staff. Quincy, my sales person was extremely helpful and got... me into the perfect vehicle for my budget. He wasn't pushy and let me go through the sales process at my pace. Graig, another sales person also helped out. He was friendly and also not pushy. The finance dept worked really hard to get me an interest rate that I was comfortable with. Mike Hall helped with signing my paperwork and made sure I understood what I was signing. I would definitely recommend Gossett Kia if you're in the market for a Kia in the Memphis area. They are good people!
I began my search on-line, found the car I wanted,and contacted the on-line representative, who helped me get an appointment for a test drive. The whole... process was simple and painless. My only negative was the length of time to process the paperwork.
Kia Gossett Covington pike is literally the best place I could have purchased a car from. From to beginning where I met The salesman Lance and the finance... manager Donny, to the service department Where Brandon took excellent care of all my needs. Everyone went over and beyond to ensure I was Completely satisfied with the service and my purchase. I would definitely recommend this location to anyone!!!
Great experience each time I have been there. Brandon was extremely nice and informative! Totally satisfied and will definitely recommend this service... department and Brandon!
The service department offers a great atmosphere and nice waiting area. Service advisor, Brandon Wells always keeps me informed of specials and maintenance... services. Service technicians are awesome at finding solutions for wear and tear regarding my Sorrento.
We really appreciate the nice feedback! We're glad to hear you enjoy the atmosphere in our service department and that Brandon and the team have ...helped keep your Sorento running well. Thank you so much for your business we hope to see you again soon!
Bought a disabled sibling a clean low-mileage 2015 Kia in Texas on a Friday. He was headed to Delaware on Sunday and the car wouldn't start 20 miles... from Memphis after a gas fill up. Kia Roadside arranged for a tow to Gossett (love that warranty!) and first thing Monday morning, I called Brandon in service. He got the car checked promptly, called me with the repairs needed (just a battery) and had the car ready by lunch. My sibling was in a hotel 4 miles away and wasn't comfortable calling a cab. Understanding the situation, Brandon picked him up in the repair car at the motel. I can't thank the Gossett team enough for being my brother's angel today!
Thank you for taking the time to leave such a nice review! We're thrilled to hear that Brandon and the team took such good care of your brother ...we're always happy to help! We sincerely appreciate your feedback and we hope to see you again someday if you ever make it back through Memphis
I scheduled an appointment for an oil change first thing in the morning. I arrived right on time and walked into the service department. One older gentlemen... was busily working on paperwork and pretty much ignored me for about 10 minutes when Brandon Walls walked in and told him to leave that and wait on the customer. He quickly checked me in after that. I waited almost 2 hours (which is what I've experienced each service for an oil change) and got up to see if my car was almost done. My car was already on the completed line and I wasn't notified of service completion. While waiting to ask about my car I had to listen to Brandon Walls talking to a customer on the phone and being very demeaning and irritated with the lady. He was extremely rude in dealing with her issue and had a non caring tone with her. I have experienced his lack of customer service almost every time I come in. I am seriously considering finding a new service center to do my servicing needs which I purchased with the vehicle. This to seems to make you a second class customer because they have to do extra work of getting an authorization number for your service coupon. I cant recommend this service department unless you plan on dropping off your car and coming back later in the day.
Daniel, I understand that you spoke to our Service Manager Larry. We apologize that your experience was less than perfect-we strive every day to make ...sure all our customers feel welcome and are afforded the utmost respect and professionalism when they visit our dealership. We look forward to serving you in the future and appreciate your review. Thank you for your continued patronage.
Great Job friendly service it was a fun experience. The salesman was very nice and I enjoyed talking with him. I would recommend other to shop there.
Thanks for the review, Michael! We're happy to hear you had such a great experience with our sales team. We appreciate your recommendation and we than...k you for choosing Gossett!
Great experience Steve was outstanding. Everyone made my visit pleasant. Thank you again Steve Gipson and Mike Hall. I will recommend others to this... dealer.
Thanks for your kind words, Velma! It's great to know Steve and the team made your experience a pleasant one we'll be sure to pass along the note. We... truly appreciate your recommendation!