Gossett Kia Covington Pike

I began my search on-line, found the car I wanted,and contacted the on-line representative, who helped me get an appointment for a test drive. The who...le process was simple and painless. My only negative was the length of time to process the paperwork.

I scheduled an appointment for an oil change first thing in the morning. I arrived right on time and walked into the service department. One older gen...tlemen was busily working on paperwork and pretty much ignored me for about 10 minutes when Brandon Walls walked in and told him to leave that and wait on the customer. He quickly checked me in after that. I waited almost 2 hours (which is what I've experienced each service for an oil change) and got up to see if my car was almost done. My car was already on the completed line and I wasn't notified of service completion. While waiting to ask about my car I had to listen to Brandon Walls talking to a customer on the phone and being very demeaning and irritated with the lady. He was extremely rude in dealing with her issue and had a non caring tone with her. I have experienced his lack of customer service almost every time I come in. I am seriously considering finding a new service center to do my servicing needs which I purchased with the vehicle. This to seems to make you a second class customer because they have to do extra work of getting an authorization number for your service coupon. I cant recommend this service department unless you plan on dropping off your car and coming back later in the day.

Great Job friendly service it was a fun experience. The salesman was very nice and I enjoyed talking with him. I would recommend other to shop there.