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Reviews

Average Ratings

4.9
649 lifetime reviews. Includes reviews of Phil Smith Kia from DealerRater.com
  • excellent service

    My salesman Rockie Dobson is a good person and great sales. The Brands are perfect reputation and bring an excellent support to the customer.

    Dealer Response

    Juan, thank you for this great review and congratulations on your purchase. Rockie is a great people person and he strives to create a positive bu...


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    My salesman Rockie Dobson is a good person and great sales. The Brands are perfect reputation and bring an excellent support to the customer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Juan, thank you for this great review and congratulations on your purchase. Rockie is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Respectfully, Chris Powers, GM, chrisp@philsmithkia.com


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  • I love my new Soul
    April 22, 2017

    I went online and I found out what I wanted then I made an appointment. with Renata Romano she was great ! Then Mike & the manager helped me get ...


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    I went online and I found out what I wanted then I made an appointment. with Renata Romano she was great ! Then Mike & the manager helped me get my new car. 2017 Kia Soul

    Does recommend this dealer

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  • Five-star dealership

    1. Continuing to work with Rockie Dobson, who is always a gentleman and very professional in his job. 2. The beautiful new dealership building. 3....

    Dealer Response

    Vivian, on behalf of the entire family here at Phil Smith Kia thank you for writing this review. Happy to hear you appreciate our facilities as we...


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    1. Continuing to work with Rockie Dobson, who is always a gentleman and very professional in his job. 2. The beautiful new dealership building. 3. The reliable service department and polite staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vivian, on behalf of the entire family here at Phil Smith Kia thank you for writing this review. Happy to hear you appreciate our facilities as well as excellent service. I will be sure to share your feedback with Rockie and to the rest of the team, and please feel free to call or stop by if there is anything else we can do to help you. Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Car buying experience at Phil Smith Kia
    April 21, 2017

    Buying a car is not in most peoples mind the most exhilarating experience in their lives. Phil Smith Kia made it easy without pain or aggravation...


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    Buying a car is not in most peoples mind the most exhilarating experience in their lives. Phil Smith Kia made it easy without pain or aggravation that a lot of people experience, Their sales reps are experienced and take the right amount of time in explaining and showing you what each car can do. If you're interested in a Kia I would recommend Phil Smith Kia.

    Does recommend this dealer

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  • Very clean place

    Everything was great. The new building and Staff we're top notch. Had no problems. The service Righter mark was very helpful

    Dealer Response

    Thanks for taking the time to submit this amazing feedback, Charles. Mark and our team work hard at maintaining top notch customer service and the...


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    Everything was great. The new building and Staff we're top notch. Had no problems. The service Righter mark was very helpful

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to submit this amazing feedback, Charles. Mark and our team work hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. I am happy to hear that you were pleased with our facilities and we look forward to servicing you again in the future! Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Great Service

    The service staff is always helpful and courteous and answers any questions I may have. I did not have an appointment and I was seen with short no...

    Dealer Response

    Thank you for taking the time to submit this review, Tonia. We appreciate the 5-star rating. I am pleased to read that everyone you work with her...


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    The service staff is always helpful and courteous and answers any questions I may have. I did not have an appointment and I was seen with short notice and my wait was minimal.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to submit this review, Tonia. We appreciate the 5-star rating. I am pleased to read that everyone you work with here in our service department is always helpful and courteous. We strive to provide excellent customer service. We will continue to work hard at providing you with good customer service. We look forward to your next service visit. Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Quick and clean

    Overall clean environment and quick service. Don't give me a minimum word count... I'll just do this to achieve it.

    Dealer Response

    Thank you for your outstanding rating of our service department, Steven. We appreciate the opportunity to service your vehicle needs and look forw...


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    Overall clean environment and quick service. Don't give me a minimum word count... I'll just do this to achieve it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Steven. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Great Service, Great people, over the top !

    great service,friendly, honest, there were computers to use, drinks and snacks while i waited! Couldnt tell you one bad thing about my experience!

    Dealer Response

    Thanks for those kind comments, Mia! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to...


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    great service,friendly, honest, there were computers to use, drinks and snacks while i waited! Couldnt tell you one bad thing about my experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for those kind comments, Mia! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to serving you on future visits! Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Great service department

    Work completed quickly. Attention from service representative was good. The new facility was impressive, the coffee was great in the morning.

    Dealer Response

    Iris, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud th...


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    Work completed quickly. Attention from service representative was good. The new facility was impressive, the coffee was great in the morning.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Iris, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Be well, Chris Powers, GM, chrisp@philsmithkia.com


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  • Great experience overall

    Love the new facility! You really had the customer in mind when designing it. Great service as always. Go Kia!

    Dealer Response

    Thank you for the excellent review, Cinda-Lou! I'm glad to know that you appreciate our facilities as well as excellent service. Please feel free ...


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    Love the new facility! You really had the customer in mind when designing it. Great service as always. Go Kia!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the excellent review, Cinda-Lou! I'm glad to know that you appreciate our facilities as well as excellent service. Please feel free to call or stop by if there is anything else we can do to help you. Be well, Chris Powers, GM, chrisp@philsmithkia.com


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