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Reviews

Average Ratings

4.2
32 lifetime reviews. Includes reviews of Hatch Toyota from DealerRater.com
  • TODD JOHNSON SALES CONSULTANT, HATCH TOYOTA..

    TODD WAS VERY HELPFUL TO ME ABOUT A USED TACOMA.. IF I DO BUY A ANOTHER TOYOTA,TODD JOHSON IS THE ONLY PERSON I WOULD TALK TO. THANKS TODD. WILL K...


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    TODD WAS VERY HELPFUL TO ME ABOUT A USED TACOMA.. IF I DO BUY A ANOTHER TOYOTA,TODD JOHSON IS THE ONLY PERSON I WOULD TALK TO. THANKS TODD. WILL KERR. OVERGAARD,AZ.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Horrible, Time Wasting, Liars.
    April 17, 2017

    Worst customer service I have ever witnessed, I get better service at circle K! Let me start by saying that I am a Toyota/Lexus customization spec...

    Hatch Toyota

    ToytoaTech It is unfortunate you had this experience at our facility. It is our understanding after speaking with you on the phone we would not ...


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    Worst customer service I have ever witnessed, I get better service at circle K! Let me start by saying that I am a Toyota/Lexus customization specialist, and I buy lots of parts from Toyota dealership nationally, as well as vehicles for my customers base vehicle occasionally. I have a long relationship with Hatch, and Toyota in general, but I will NEVER deal with Hatch Toyota again, they lie, and steal from every customer, and I know people have to run a business and make money, but not caring about peoples safety and blatantly lying about vehicle repairs are completely unacceptable. I would never risk one of my customers safety!

    Does not recommend this dealer
    Hatch Toyota

    ToytoaTech It is unfortunate you had this experience at our facility. It is our understanding after speaking with you on the phone we would not sell you the 17 year old 4Runner because it needed major repairs. We will not sell a retail customer an unsafe vehicle or one that has major powertrain problems. This particular vehicle was in "holding" to be sold at the wholesale auction. All of our pre-owned retail vehicles go thru an inspection for all safety components. In addition all guests are covered for 15 days 500 miles for major mechanical failures on all pre-owned vehicles. Please accept our apologies for your experience. We would like to extend an invitation for you to come back into the dealership to work directly with our Pre-Owned vehicle director to find a reliable vehicle to fit your unique needs. Regards; Chaz Hatch


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  • Second awesome experience buying a new work truck
    February 26, 2017

    In 2013 I went to Hatch Toyota with a special request. I wanted a new heavy duty RAM 5500 for work. No dealership in our area carries this line of...


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    In 2013 I went to Hatch Toyota with a special request. I wanted a new heavy duty RAM 5500 for work. No dealership in our area carries this line of truck but I wanted to keep my money in our local area if I could. So I made my request known to Chaz Hatch and within two weeks I received my new 2013 RAM 5500!! The price was fair and the deal painless. As of February 2017 I wanted a new Ram 5500 with a few new upgrades my 13 didn't have. So again I go to Hatch Toyota on a Monday morning and let Chaz Hatch know exactly what I'm looking for. By the following Tuesday the truck had been found, upfitted with a flatbed and delivered. Wednesday morning I traded in my 13 and drove out with my 17 along with a new Yetti cooler. Another awesome deal and painless buying experience. Chaz and his team at Hatch Toyota are first class professionals who go the extra mile to make sure you get what you want at a great price! Thanks Chaz!!! Your the Man!!

    Does recommend this dealer

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  • Awesome buying experience
    February 13, 2017

    I had a great experience buying my used truck from Joaquin Humphreys at Hatch Toyota. They were very honest, up front, and helpful. Especially si...


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    I had a great experience buying my used truck from Joaquin Humphreys at Hatch Toyota. They were very honest, up front, and helpful. Especially since I was buying a used vehicle from 3 states away. There were no surprises and they made the experience low stress and pleasant. Thanks for the great customer service!!! Regards...Blaine

    Does recommend this dealer

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  • Kings of the Hill
    January 24, 2017

    I have never had a team work harder to make one of my dreams come true than I did today with Joaquin and the Hatch Toyota team. I arrived with a v...


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    I have never had a team work harder to make one of my dreams come true than I did today with Joaquin and the Hatch Toyota team. I arrived with a very nice 2015 Nissan Altima, the fourth consecutive Nissan I had purchased, with the knowledge that I'd likely be upside down. I had also just test driven the 2017 Nissan Titan and was considering making a 5th consecutive Nissan purchase but was urged by family and friends to check out a Tundra. Luckily, I had the pleasure of dealing with Joaquin in the internet sales department. I say "luckily" because he truly fought to get me into the truck I wanted. I was looking at 2 very similarly optioned trucks and liked them both. When I again spoke to Nissan they told me that with my upside down trade they would have me at payments of no less than $750 and would likely be a bit more. They said that there was nothing they could do and wished me a nice day. Joaquin and Hatch Toyota not only gave me an amazing offer on my trade, I truly believe I got the best deal possible on my new 2017 custom Tundra. It is amazing that we have such a quality dealership on this tiny little mountain and I could not recommend Joaquin and the Hatch team any more highly!

    Does recommend this dealer

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  • Service Person * * * * * + Preston Walters
    October 21, 2016

    I purchased my Toyota Corolla two years ago and have gone back for the regular services and they were ok but the previous to this time I thought m...


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    I purchased my Toyota Corolla two years ago and have gone back for the regular services and they were ok but the previous to this time I thought maybe I would just go somewhere else and I am so glad that I didn't. I made an appointment for my 30,000 mile check up and Preston Walters met me and we chatted about the problems I had been having and they was one problem that I had reported twice before and it still didn't appear fixed. The other two questions were about tires and checking out if I could attach a little trailer. Preston was terrific. He came back with not only verbal answers to my tire and trailer questions AND he had my blue ray fixed (he asked for the phone while servicing and this did the trick) but he actually had paperwork for me to read over with him. So I will always go to Hatch for my Servicing and ask for Preston. Good no GREAT Job service Department at Hatch Toyota Show Low Arizona

    Does recommend this dealer
    Came in for service or repair

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  • Good experience

    We saw the car we wanted online, and took Amtrak to Arizona from CA. Joaquin sent his assistant 60 miles to pick us up. After deciding to purchase...


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    We saw the car we wanted online, and took Amtrak to Arizona from CA. Joaquin sent his assistant 60 miles to pick us up. After deciding to purchase the car it was a painless process to do the paperwork. Daniel made it a pleasant experience. One small glitch in this was that the information online did not match the actual equipment on the car. We decided it was an honest mistake and overlooked it. We are happy with our purchase, and would recommend Hatch Toyota.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good experience & came home with a Tundra

    They worked with me on my budget price and I couldn't resist the deal. Came home with a 2014 Tundra


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    They worked with me on my budget price and I couldn't resist the deal. Came home with a 2014 Tundra

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • World Class Dealership
    June 8, 2015

    After sadly losing my last car in a total-loss collision, I needed a new car fast. Chaz and Seth went above and beyond to get a smoking deal on a...


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    After sadly losing my last car in a total-loss collision, I needed a new car fast. Chaz and Seth went above and beyond to get a smoking deal on a 4 Runner ready to go so all we had to do is come in and sign the paperwork with Jamison, who is super friendly and honestly helpful in deciding what warranty, etc to purchase. And he worked hard to fix my financing rate nice and low. We were in and out within an hour, and Corey even had time to show me all the new technology in this thing. I couldn't be more pleased with the service provided at Hatch Toyota, I'm a customer for life!

    Does recommend this dealer

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  • great people working there
    May 25, 2015

    Car buying experience was excellent as usual as this was our third purchase at Hatch. Joaquin really makes the difference, helped us make an info...


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    Car buying experience was excellent as usual as this was our third purchase at Hatch. Joaquin really makes the difference, helped us make an informed decision when purchasing our 2015 camary.. Great ride! Thank you!! D And R PS. And Seth thank you for your hospitality- you guys make it enjoyable!

    Does recommend this dealer

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