Subaru Superstore of Chandler

Weakness: Service agents need more training as to what oil change includes Strength: Facilities are great

Crosstrek is exciting to drive. Comfortable, roomie and handles wonderfully.

I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kept getting... bigger and bigger. Eventually, I found a perfect match at Subaru Superstore of Chandler, but the dealership was more than 500 miles from my residence. I sent the dealership an internet request for more information regarding the truck. Almost immediately, I received a response from Scott Jenkins about the truck. The email was very thorough and comprehensive. The condition, history and an internet price of the truck was included in the email. Based on the distance between the dealership and my location, I was a more than a little reluctant to pursue a purchase of the truck. I took a chance, flew out to Chandler, AZ, and met with Scott. I can honestly say, Scott is one of the most sincere, honest and trustworthy car salesman I have ever met. We all have an opinion of the "car salesman" and they are not always viewed in the best light. The words that I used to describe Scott were chosen very carefully and not normally used to describe a car salesman. He went well beyond what I was expecting. When I had a concern about a small issue with the truck, he took it back to the service department and the issue was addressed and corrected in just a few minutes. If you are in the market for a "new or used" vehicle, do yourself a favor and check this dealership. The price was more than fair, the finance department was perfect, and the service department was awesome and very knowledgeable. My purchase was well worth the flight and subsequent 500 mile "test drive" back home with my new truck As far as the salesman, Scott, I can not give him high enough praise. He is absolutely in a league all his own.

Tom Darby is a great dealer in this Superstore. He is super friendly, courteous, knowledgeable and very accommodating. He worked out a great deal for me... with my trade in for a new Forester. Thanks to Tom and everyone at the Chandler Subaru Superstore!

I really enjoyed working with Scott and Bret! Scott helped me find the exact car I was looking for and Bret was easy going and really made for a smooth... process! Neither were pushy and both were really fun to work with! Would definitely recommend Subaru Superstore for great customer service and quality vehicles!

I’ve been there a couple of times and one time I had a very good experience and one time I had a less than good experience. That time they ordered... a part that was supposed to take a few days to come in. After a week of not hearing from anyone I called to get a status and they said someone would call me back. No one did. I had to keep following up. Some service advisors seems to be better than others.

My purchase was a total internet experience, except for closing, I found the vehicle I was looking for with the features I wanted on the internet. I contacted... the Internet Mgr. and started the process. We agreed on an out-the-door-price with a trade-in. The trade-in was within the Kelly Blue Book high low range this was based on my description of the vehicle. John took my word for the condition of the trade and our deal was struck. When my wife and I arrived at the dealership we found the facility to be in great repair with a very nice treat area of fresh fruit, healthy bars, juices, and fresh ground Starbucks coffee. The sell price was as agreed on the internet and we were ready for closing. After closing we had a great one-on-one training class of the features on our new vehicle.

Easy appointment scheduling (routine maintenance service). Efficient and courteous staff performance.

Tom Darby worked hard to find me a car thaT was with in my budget, but went above and beyond to get the price point down even blow my expectations. Referring... all my friends when it comes time to buy a Subaru!

My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our questions... that we had then took us for a test drive. Darby didn???t blow up our phones just a text a few days later asking if we had any questions. A week or so later we came in for another test drive and sat down to negotiate a deal. It was smooth and easy without the stress of an aggressive salesman/staff. This was by far the best car buying experience that we ever had! All other departments we dealt with were just fantastic! This type of service is set from the top down. It???s nice to see an owner of a dealership set such a high bar for customer service and satisfaction. It has been a pleasure to buy our Outback from Darby and Subaru Superstore Of Chandler!