Subaru Superstore of Chandler

Fast and friendly . My estimated time was longer but they took care of everything fast and got me in for my appt quick as well

This was my first time looking for and purchasing a vehicle from a dealership and Darby made it a very comfortable experience. I went to a few other dealers... in the area looking for something similar to what I would be replacing, but the hard-sell sales and the constant phone calls throughout the day when I moved on to other lots was quite rediculous. Darby pointed me in a little bit different direction, from his personal vehicle history and experience, than I was initially intending and it is the best vehicle decision I've made to date. No hard-sell, just honesty and great advice. Couldn't recommend this dealer enough; from the sales manager Mark to the financing step with Brent, my experience was amazing and it took all of the headache out of what was initially a chore.

I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kept getting... bigger and bigger. Eventually, I found a perfect match at Subaru Superstore of Chandler, but the dealership was more than 500 miles from my residence. I sent the dealership an internet request for more information regarding the truck. Almost immediately, I received a response from Scott Jenkins about the truck. The email was very thorough and comprehensive. The condition, history and an internet price of the truck was included in the email. Based on the distance between the dealership and my location, I was a more than a little reluctant to pursue a purchase of the truck. I took a chance, flew out to Chandler, AZ, and met with Scott. I can honestly say, Scott is one of the most sincere, honest and trustworthy car salesman I have ever met. We all have an opinion of the "car salesman" and they are not always viewed in the best light. The words that I used to describe Scott were chosen very carefully and not normally used to describe a car salesman. He went well beyond what I was expecting. When I had a concern about a small issue with the truck, he took it back to the service department and the issue was addressed and corrected in just a few minutes. If you are in the market for a "new or used" vehicle, do yourself a favor and check this dealership. The price was more than fair, the finance department was perfect, and the service department was awesome and very knowledgeable. My purchase was well worth the flight and subsequent 500 mile "test drive" back home with my new truck As far as the salesman, Scott, I can not give him high enough praise. He is absolutely in a league all his own.

Very happy with the customer service we rec'd. Buying a vehicle can be stressful but should be exciting. Our experience was great! From starting with... our first visit to test drive a few cars to going through finance and then the checking out of our new car it was professional and really expedient yet thorough! Thank you!

Took my 2017 Crosstrek in for 30 000 mile service. As part of this service they are supposed to check and top off all fluids such as windshield fluid... and engine coolant. They failed to do either and as a matter of fact they also managed to loose a bolt/fastener to one of the engine components! If they can't manage to do things that can be so easily checked how can I be sure they performed the other less obvious ones? Not sure I will be taking my car back for other services!

Our overall experience was smooth and Tom was not about making a sale. He was very professional and took time to educate us on the vehicle we were researching.... We walked off the lot impressed and comfortable with our experience. We went ahead and looked at other cars that day and ended up coming back to Tom and the Subaru leadership. We walked in 30 minutes to closing and closed the deal on our new car. He was patient and the rest of the experience went just as smooth. There was No attempt to up sell anything. True professionals, we will be recommending them to all our friends and family. Thank you Tom and all the Subaru family.

Darby was great looking forward to doing business with him again everyone at dealership was great they explain everything to us , I was a retired service... manager and retired policemen I will tell everyone about this dealership thank you 🙏😃

This was my first car purchase. John Barravecchio made it very pleasant. He was punctual and knowledgeable each time we met. What I liked most was that... he was not pushy, like salespeople stereotypically can be. Despite not being pushy, he was quick to respond to any questions I had. He made sure I got the best deal and the car I would be happiest with. All of the employees I worked with here were polite and patient. Thank you!

This dealer is further from my home than four others, but I go to it (and bought my current Outback from it) because of the honesty and quality of their... service. However, after a service visit they mail an automated notification of additional recommended service that does not reflect the last one or more service visits. I've received reminders based on service inspections that were ten months prior to the most recently completed service, claiming that work was needed on items that had long since been addressed and documented in Subaru's online service record for the vehicle.

The experience with this dealer is the best I have ever had. They are helpful and courteous