Subaru Superstore of Chandler

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Reviews

Average Ratings

4.9
1060 lifetime reviews. Includes reviews of Subaru Superstore of Chandler from DealerRater.com
  • Best Car Buying Experience

    I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kep...


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    I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kept getting bigger and bigger. Eventually, I found a perfect match at Subaru Superstore of Chandler, but the dealership was more than 500 miles from my residence. I sent the dealership an internet request for more information regarding the truck. Almost immediately, I received a response from Scott Jenkins about the truck. The email was very thorough and comprehensive. The condition, history and an internet price of the truck was included in the email. Based on the distance between the dealership and my location, I was a more than a little reluctant to pursue a purchase of the truck. I took a chance, flew out to Chandler, AZ, and met with Scott. I can honestly say, Scott is one of the most sincere, honest and trustworthy car salesman I have ever met. We all have an opinion of the "car salesman" and they are not always viewed in the best light. The words that I used to describe Scott were chosen very carefully and not normally used to describe a car salesman. He went well beyond what I was expecting. When I had a concern about a small issue with the truck, he took it back to the service department and the issue was addressed and corrected in just a few minutes. If you are in the market for a "new or used" vehicle, do yourself a favor and check this dealership. The price was more than fair, the finance department was perfect, and the service department was awesome and very knowledgeable. My purchase was well worth the flight and subsequent 500 mile "test drive" back home with my new truck As far as the salesman, Scott, I can not give him high enough praise. He is absolutely in a league all his own.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professinal, helpful, respectful.
    April 24, 2017

    I actually enjoyed my interactions with the sales staff, Mr Charlie Webb by name. Bought a BRZ from their location, in part to the pleasant exper...


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    I actually enjoyed my interactions with the sales staff, Mr Charlie Webb by name. Bought a BRZ from their location, in part to the pleasant experience there. Thrilled with the BRZ!

    Does recommend this dealer

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  • Amazing
    April 23, 2017

    Really patient and helped me find everything I wanted in a car. They helped me with pricing and gave me exactly what I asked for in my trade in wh...


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    Really patient and helped me find everything I wanted in a car. They helped me with pricing and gave me exactly what I asked for in my trade in which was remarkable. They were really friendly and caring and made me confident in my decision of the car I was buying.

    Does recommend this dealer

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  • Felt valued and respected as a customer
    April 21, 2017

    I was genuinely impressed with the attention and expertise provided by David Griffin, Internet Sales Mgr, when I arrived to take delivery of a '14...


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    I was genuinely impressed with the attention and expertise provided by David Griffin, Internet Sales Mgr, when I arrived to take delivery of a '14 Forester. He provided a no-rush, helpful vehicle orientation, including Bluetooth pairing of my phone. And very pleasant to deal with, showing a genuine interest in the customer. .. Karen Cain, Business Mgr., was a whiz at handling the paperwork facilitated by a desk-surface monitor that displayed each document with highlighted areas for digital signing. David L, .

    Does recommend this dealer

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  • Great Experience
    April 20, 2017

    Overall I had a great experience buying my BRZ at Chandler Subaru. Tom Darby made everything quick and painless, very friendly and knowledgeable. ...


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    Overall I had a great experience buying my BRZ at Chandler Subaru. Tom Darby made everything quick and painless, very friendly and knowledgeable. I'd recommend asking for Darby to anyone looking for a Subaru!

    Does recommend this dealer

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  • Thank You
    April 16, 2017

    Tom Darby showed us some vehicles in February. We went back the end of April and asked for him because there was no pressure to buy. He did a fa...


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    Tom Darby showed us some vehicles in February. We went back the end of April and asked for him because there was no pressure to buy. He did a fantastic job and we were able to get the entire transaction completed within 2.5 hrs.

    Does recommend this dealer

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  • Great car buying experience
    April 15, 2017

    We recently purchased a Subaru Crosstrek with the help of Tom Darby. We love the car and would really appreciate how easy Darby and the rest of th...


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    We recently purchased a Subaru Crosstrek with the help of Tom Darby. We love the car and would really appreciate how easy Darby and the rest of the staff made the process. Thanks guys!

    Does recommend this dealer

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  • Very Pleased
    April 15, 2017

    We were very happy with the customer oriented service that we received from everyone we dealt with, especially Charlie Webb. Charlie was very p...


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    We were very happy with the customer oriented service that we received from everyone we dealt with, especially Charlie Webb. Charlie was very professional and did not pressure us. He took his time with us all during the process prior to and after we purchased our 2017 Suburu Outback. We were very pleased with all the services we received. I would also like to especially thank Christine Weber. She was awesome with all of her explanations on the standard electronics, etc.

    Does recommend this dealer

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  • Wayne Martini is awesome
    April 14, 2017

    I was looking for a specific vehicle (Chevy Traverse) and saw it online there. My communications with Wayne were quick, specific and easy (email t...


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    I was looking for a specific vehicle (Chevy Traverse) and saw it online there. My communications with Wayne were quick, specific and easy (email text and voice). I was coming up from Tucson with very little time - we got the deal done in 48 hrs no problem.

    Does recommend this dealer

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  • Very Pleased
    April 11, 2017

    We are very happy with the customer oriented service that we received when purchasing our car. They never made us feel rushed or under any pressur...


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    We are very happy with the customer oriented service that we received when purchasing our car. They never made us feel rushed or under any pressure. The gentleman that helped us was Gary and he was very patient with us. He answered all of our questions and concerns.

    Does recommend this dealer

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