Starling Chevrolet Orlando

I went in with a brand new C8 Corvette to change a tire. They did not have the tire and promised it be in the morning and they would call me. I told them I needed it before 12:00 the next morning. I had to call 5 times to simply get an update on the status of my tire. The first two times they put me on hold for over 40 minutes and never came back. Finally a young advisor called me and kept up with me on communications. It took three days to get my car back. Last, they left the inside of the car dirty. Will never recommend them again

Dear Starling Chevrolet, I am writing to make a formal complaint regarding the repair services being provided for my 2021 Chevrolet Silverado 3500. On March 21st, my vehicle experienced a sudden electrical failure that caused it to stop working. I brought the vehicle to your dealership for immediate repair, and was informed that Mr. Jadiel Rodriguez Acevedo would be handling my case. Since then, I have been in contact with Mr. Rodriguez Acevedo and Service Manager Noel several times for updates on the repair status. Despite my continuous efforts, I have not yet received clear information or an estimated delivery date for my vehicle, which is an essential work vehicle for my business. Even worse, whenever I call for updates, Mr. Rodriguez or Mr. Noel refuse to take the phone, leaving the only people willing to help being Mr. Paul and the receptionists who have to go directly to the workshop to find out what has happened. I understand that repair issues can be complex, but I expected clearer and more efficient communication from your dealership. The lack of information and an estimated delivery date for my vehicle has caused a significant disruption to my business activities, resulting in a huge financial loss for me. Therefore, I request immediate action be taken to expedite the repair process and provide me with an estimated delivery date as soon as possible. Furthermore, I expect measures to be implemented to improve communication between the service staff and customers to avoid similar problems in the future, which is really and painfully fatal. I would also like to add that I have been given two previous delivery dates that have not been met, and I have not even been informed when they finally decide not to deliver the vehicle, instead, I have had to call to verify the delivery, and have been informed that it is still not ready. Of course, this has increased my frustration and caused further disruptions to my business. The unreliability of these delivery dates has cost me time and money, which is unacceptable given the importance of my work vehicle. I also want to emphasize that I need a vehicle with the same features as my current one while the dealership takes the time to deliver it. Additionally, I would like to request that the replacement vehicle be delivered no later than Monday 04/17/2023 to minimize further disruptions to my business operations. Thank you for your attention to this matter. I hope you can take my concerns into account and provide a satisfactory solution to this situation. Thank you for your attention. FABIO OSPINA 3478700897 - 3478700943

Bought a used Camaro here. Everyone was nice, went smoothly, paid cash. Was told it would take a few days to get it inspected and turned around. Was told by the salesman Tito (Robertito) that they had to put in new headlights because the previous owner had red lenses and it was illegal. Picked the car up and it was facing the way I had to leave, so I didn’t notice until I got home that they ripped out the LED lights that go along the top of the bumper, leaving an open space where the lights were. I had to buy the part online to fill in the space. That was the cheap part. I did buy this car “as is”, but was told it goes through a 104 point inspection. Less than a week after buying the car (probably the second time I drove it because I work from home) and it started stuttering as if I were driving over rumble strips. At first I thought it was the road because it was not happening while shifting between gears, just cruising along. Didn’t think anything of it. It then happen two more times on the same trip. My wife looked at me like WTH was that? We tried to convince ourselves that it was the road because that’s what it felt like. Next time I drove it, it happened two more times, and the second time, it was bucking and stuttering so it was definitely not the road. After speaking to a mechanic, he said it sounds like the torque converter is jacked up. This is going to cost me between $1,200 and $2,000 to get this fixed and I need tiki cross my fingers and hope the transmission isn’t messed up. I contacted Tito, who basically told me that it passed their inspection and it was “as is”. Their inspection is complete garbage is they missed this issue. Your windshield wipers may work correctly but the expensive things are a tossup. If you’re gonna buy a used car here (which I would NEVER do again), BRING A MECHANIC with you!!! This was an expensive mistake. I knew I was buying as is, but to only get less than a weeks worth of driving (second time driving it) before it took a crap on me, is ridiculous. And, please know that Starling Chevrolet will not lift one finger for you to make it right. (Expensive) Lesson learned. Bought a used Camaro here. Everyone was nice, went smoothly, paid cash. Was told it would take a few days to get it inspected and turned around. Was told by the salesman Tito (Robertito) that they had to put in new headlights because the previous owner had red lenses and it was illegal. Picked the car up and it was facing the way I had to leave, so I didn’t notice until I got home that they ripped out the LED lights that go along the top of the bumper, leaving an open space where the lights were. I had to buy the part online to fill in the space. That was the cheap part. I did buy this car “as is”, but was told it goes through a 104 point inspection. Less than a week after buying the car (probably the second time I drove it because I work from home) and it started stuttering as if I were driving over rumble strips. After speaking to a mechanic, he said it sounds like the torque converter is jacked up. This is going to cost me between $1,200 and $2,000 to get this fixed and I need tiki cross my fingers and hope the transmission isn’t messed up. I contacted Tito, who basically told me that it passed their inspection and it was “as is”. Their inspection is complete garbage is they missed this issue. Your windshield wipers may work correctly but the expensive things are a tossup. If you’re gonna buy a used car here (which I would NEVER do again), BRING A MECHANIC with you!!! This was an expensive mistake. I knew I was buying as is, but to only get less than a weeks worth of driving (second time driving it) before it took a crap on me, is ridiculous. And, please know that Starling Chevrolet will not lift one finger for you to make it right. (Expensive) Lesson learned.

Bought a used Camaro here. Everyone was nice, went smoothly, paid cash. Was told it would take a few days to get it inspected and turned around. Was told by the salesman Tito (Robertito) that they had to put in new headlights because the previous owner had red lenses and it was illegal. Picked the car up and it was facing the way I had to leave, so I didn’t notice until I got home that they ripped out the LED lights that go along the top of the bumper, leaving an open space where the lights were. I had to buy the part online to fill in the space. That was the cheap part. I did buy this car “as is”, but was told it goes through a 104 point inspection. Less than a week after buying the car (probably the second time I drove it because I work from home) and it started stuttering as if I were driving over rumble strips. At first I thought it was the road because it was not happening while shifting between gears, just cruising along. Didn’t think anything of it. It then happen two more times on the same trip. My wife looked at me like WTH was that? We tried to convince ourselves that it was the road because that’s what it felt like. Next time I drove it, it happened two more times, and the second time, it was bucking and stuttering so it was definitely not the road. After speaking to a mechanic, he said it sounds like the torque converter is jacked up. This is going to cost me between $1,200 and $2,000 to get this fixed and I need tiki cross my fingers and hope the transmission isn’t messed up. I contacted Tito, who basically told me that it passed their inspection and it was “as is”. Their inspection is complete garbage is they missed this issue. Your windshield wipers may work correctly but the expensive things are a tossup. If you’re gonna buy a used car here (which I would NEVER do again), BRING A MECHANIC with you!!! This was an expensive mistake. I knew I was buying as is, but to only get less than a weeks worth of driving (second time driving it) before it took a crap on me, is ridiculous. And, please know that Starling Chevrolet will not lift one finger for you to make it right. (Expensive) Lesson learned.

My advisor Ms. Christina luna is the best! She always takes care of my truck !!!!!!!!

I was from out of town and picked a chev dealer because i trust them. Had a oil change and Tires rotated . Service person was polite.

Manning de servicio me trato muy bien he hizo todo posible por resolver la situación, el dealer es el que no tiene los repuestos solicitados desde dic. Aun continuo esperando

DONOT BUY FROM THIS DEALERSHIP. THEY JACK UP THE PRICE FROM THE ADVERTISED PRICE AND THE DETAILING OF THE VEHICLE IS HORRIBLE.ON 2/16 I DROVE FROM SARASOTA TO ORLANDO TO PURCHASE A CAMARO CONVERTABLE THAT MY WIFE WANTED. I CAME TO AN AGREEMENT WITH THE SALES REP ONLY TO HAVE THE SALES MANAGER TELL ME HE WAS RELUCTANT TO SELL ME THE VEHICLE BECAUSE HE WOULD LOSE THE SERVICE ON THE CAMARO. I WOULD SAY THE GUY IS AN IDIOT BUT THAT WOULD BE A COMPLIMENT.I SHOULD HAVE LEFT BUT MY WIFE WANTED THE CAR.IF YOU ARE SHOPPING FOR A VEHICLE LOOK ELSEWHERE. DENNIS

Robert Alvarez and the team at Starling Chevrolet did it again for me. They got me into the car I wanted. I have bought 3 vehicles from them and every experience was great... Thank you guys

Very straight forward process. I got a great deal on the vehicle purchased as well as on my trade-in. Robertito was very helpful and a pleasure to deal with. Never felt pressured during the whole process.