Hyundai of Kennesaw

4.7
(1,241 reviews)
Visit Hyundai of Kennesaw
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Service Sales
Monday 7:00am–7:00pm 9:00am–8:00pm
Tuesday 7:00am–7:00pm 9:00am–8:00pm
Wednesday 7:00am–7:00pm 9:00am–8:00pm
Thursday 7:00am–7:00pm 9:00am–8:00pm
Friday 7:00am–7:00pm 9:00am–8:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 12:00pm–6:00pm
New (678) 810-1965 (678) 810-1965
Used (678) 809-0960 (678) 809-0960
Service (678) 905-8491 (678) 905-8491

Inventory

See all 128 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2021.
Hyundai of Kennesaw is a family owned and operated dealership specialized in connecting with their clients and striving for excellence. HOK opened its doors in 2002 and since has been constantly searching for new ways to improve and shape its ability to hold higher standards above the rest. In late 2015 Hyundai of Kennesaw moved to their new location and brand new facility. Please stop by to enjoy complimentary Starbucks and take a stroll throughout the gorgeous new views you won't be disappointed we promise!
Home of Lifetime Oil Changes! Nobody Pays Less From The Manufacture Than Us!

Service center

Phone number (678) 905-8491

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.7
(1,241 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Horrible service dept. mult oil consumption tests with...

Horrible service dept. mult oil consumption tests with no resolution. Once you’ve bought the car, the problems are all yours. I paid for lifetime oil changes. For 6 years I have NEVER had to make an appt for an oil change. Last time I took it in, guy told me they don’t have time & to go schedule an appt. Tried mult times to schedule free oil change but never found that option. Tried using online chat feature, couldn’t make appt there either & was suppose to get a call back. No call back. Called today. Service dept busy, receptionist made several attempts to get me through & finally had to transfer me to “manager “. Best “manager” could give me for a “wait” while they change the oil appt is a month away. Would NOT recommend buying a Hyundai and especially don’t go to Hyundai of Kennesaw

1.0

My car has been in the shop since July 2, 2021 and now...

My car has been in the shop since July 2, 2021 and now that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my service provider. I’ve lost all patience. He doesn’t respond or reach out to give me updates and when I call to speak to my warranty company thinking it’s them holding things up I soon find out they’ve been reaching out to Brian too trying to get an estimate for the repairs. They said they’ve been reaching out since Day 1 of getting the claim. After going back and fourth with the warranty company she tells me she got in contact with Brian and he’ll be sending in the estimate (3 months after my car has been in the shop) I only get answers from him if I show up in person and he’s standing at his desk and I have someone with me other than that no communication. I’ve had to reach out to the manager to get something done. Then after I decided that I didn’t want him as a service writer I get a text from BRIAN saying “Yep”. This man hasn’t texted or reached out to me in 4 months and all of sudden he has time to send a smart little text like that? How professional. I’m fed up and I want answers.

1.0

4 months later..

My car has been in the shop since July 2, 2021 and now that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my service provider. I’ve lost all patience. He doesn’t respond or reach out to give me updates and when I call to speak to my warranty company thinking it’s them holding things up I soon find out they’ve been reaching out to Brian too trying to get an estimate for the repairs. They said they’ve been reaching out since Day 1 of getting the claim. After going back and fourth with the warranty company she tells me she got in contact with Brian and he’ll be sending in the estimate (3 months after my car has been in the shop) I only get answers from him if I show up in person and he’s standing at his desk and I have someone with me other than that no communication. I’ve had to reach out to the manager to get something done. Then after I decided that I didn’t want him as a service writer I get a text from BRIAN saying “Yep”. This man hasn’t texted or reached out to me in 4 months and all of sudden he has time to send a smart little text like that? How professional. I’m fed up and I want answers.

1.0

I have a Hyundai Santa Fe 2012 with 82k miles engine...

I have a Hyundai Santa Fe 2012 with 82k miles engine failed and won’t start,. I looked up and talk to a mechanic on Canton road by phone who advice to call the dealership because it is under recall for rod bearing failure. I called the Hyundai dealership in Kennesaw Ga talk to Dough he advised that your vehicle is under recall and wanted me to get it towed to the dealership, I ask him if he need the VIN number Dough replied no so I had my Vehicle towed to there dealership, understand it was four months ago. I did not hear from them for a three days so I called and talk to Danielle he advices that we cannot even check the vehicle for a week or two so I ask for a loaner he replied we don’t have any loaner vehicle and that I have to wait, I didn’t hear anything from them and decided to call because I needed to work and it was very tough to share a vehicle with my wife, talk to Danielle again he advices that Dough was in training and that they check my vehicle VIN number and it is not under recall Hyundai Santa Fe sport is as well as their dealership will contact Hyundai motors of USA and see if they will do anything out of goodwill regarding my vehicle, where he advised that the head on my vehicle is blown on my vehicle but did not provided me with any diagnostics,I looked online out of frustration of so many weeks with no car and have pictures that I saved on my phone of Hyundai recall online which shows Hyundai Santa Fe sport and Hyundai Santa Fe recall for 2012 and other years and called Hyundai motors USA customer service because that is the only thing available online, they gave me a case number and advised that a case manager will call me within ten to fourteen days where I heard nothing from the dealership or from Hyundai customer support for three weeks, finally I called several times but couldn’t reach the case manager and left a message. In the mean time I called the dealership several times to get any update but no answer so I ask for the service manager while talking to David who claim he is the not available and don’t have any phone number to talk to and I was told after three and a half months to remove my vehicle because they don’t have any space for it which I had it towed back to my house, And still don’t have any diagnostics after asking several times, where it clearly prove that the rod bearing failed causing low oil and engine failure, I will post another review on Hyundai motors online social media including the Hyundai dealership in Kennesaw GA because they both failed to do there job and literally wasted my four months with no solution on a simple recall and lost me and everyone I know plus all in the my circle family/relative/friends as a customer where I had three vehicles from Hyundai and Kia but no any more.

1.2

Dont pay for the "oil changes for life" or you will go...

Dont pay for the "oil changes for life" or you will go through xxxx with these people. Once you buy this package, you will be pressured to change oil every 5000 miles -even if you have a turbo engine. If you resist the pressure, you will be their LEAST in the priority list. With or without appointment you will NEVER leave this place without waiting at least two hours. They will play word games with you, because the customers that did not pre pay for the service, will DEFINITELY take priority. I think the current vehicles will be my last from this dealer. VERY DISSATISFIED

5.0

I was truly blown away by everything about this...

I was truly blown away by everything about this dealership. It was clean and well-organized, the staff was knowledgeable and helpful (and not overly pushy), and since I purchased my new Palisade they have continued to be helpful by reaching out to ask if I have questions about the new car and even to wish me a happy birthday. I cannot say enough things about Hyundai of Kennesaw and about Dave Parks and Paul Gadomski, both of whom held my hand throughout the entire process.

1.0

DO NOT TAKE YOUR CAR TO KENNESAW HYAUNDAI FOR SERVICE,...

DO NOT TAKE YOUR CAR TO KENNESAW HYAUNDAI FOR SERVICE, EVER! One star was as low as you can go, 0.0001 stars would be more appropriate. Not certain where to begin. so many issues with the Kennesaw employees. was charged for a headlight adjustment. Turns out they are aftermarket and cannot be adjusted. They supposedly adjusted them 3 times. After the first time (with one head light just fine) I got the car back with headlights shining maybe 50' in front of my car. I explained to the service writer, Matt Webb, the exact issue. Takes a master tech to work on your headlights!! While there they said a "plastic" part in the steering needed to be replaced, nearly $400 to replace a $1.29 plastic part that they charged me $10 for. i get the car back on Saturday, due to the work on the "plastic" part, my gas door and trunk buttons no longer work. i called Matt and told him the issue. If you rush over here, 25 miles away and get here in 15 minutes I will get a tech to stay late and look at it. Nope, he did not stay late as promised. Matt knew I was going on vacation with my family. Got it back with headlights lighting 20' in front of my car. Then I am told they cannot be adjusted properly in the daylight. Then I find out they have a night crew working. WOW! They had my car overnight and did nothing. I have a scheduled appointment to install plastic rain guards at my front wheel wells. They were never ordered by parts and no one checked until I had been there 90 minutes for a simple installed. I had to check in with another service writer as he was persistent on doing so since Matt was on the phone. Told him what was to be done. He brings the keys to me with the headlight work complete, no rain guards installed, no buttons working. What about the other issues, oops i will take care of it, he says. Nope, parts were not ordered, buttons not looked at just a headlight adjustment on headlights that " cannot be adjusted since they are aftermarket" in the service writer bay????? Then I asked for the service manager. He is in no hurry to come talk to me. At this point I was a bit loud. Never once used foul language. His excuse is "simple human error". Wasting my time and overcharging me is not excused by human error. They still had not looked at the buttons. against my better judgement, i let them check that out. Was a blown fuse for a part that had to be removed to replace the "plastic part" and they never checked to confirm all components effected by the service were working. Bottom line, I was overcharged, I was told things would be done that were not, the service manager wanted to correct the issue but that meant they would work on my car more. Not going to happen. I feel they had several chances to do it right, they failed every time and they actually expect me to let them have my car again. Not now, not ever again.

1.5

We found a used car on the Hyundai of Kennesaw website...

We found a used car on the Hyundai of Kennesaw website that we were intending on buying. The website said it was in stock and available. We worked with the dealership to get an appointment scheduled, and even confirmed our interest in the vehicle multiple times. We got a babysitter and drove to Kennesaw to look at the vehicle, however to our surprise, the vehicle was not at the dealership! The salesman scrambled around the dealership looking for the car as his computer system supposedly showed it was in stock. When he came back, he told us that the car was being serviced at a Ford location and that we could not see the vehicle. Nor could he assure us of when it would be back in for us to see. At no point during our several lines of correspondence over multiple days were we told the car was being serviced and that we could not see it. We came to the dealership with the intention on buying the car, and seeing it before buying was more of a formality to ensure it was in good shape. We made special plans to do this and all we ended up with was a wasted evening, burned gas, and loss of our time. The only assurance the salesman could give us was his word that when the vehicle got back to the lot we would have first dibs on it. When we asked to get this assurance in writing his response was, “management said we cant do that, as someone else is also interested in buying the vehicle and we cant do that for used vehicles.” Our gut instinct was that either; A) the car was already sold, and we weren’t notified and wasted a trip, time, and money to come see a car that wasn’t there in hopes we would look at another vehicle, or; B) once the car got back to the lot the car would be sold to the other interested party. To be fair, the salesman offered to compensate us for our hassle and horrible experience by offering a free tank of gas if we came back when the vehicle was back in stock…Our salesman was actually nice and professional but we could tell the problem didn't stem from him. We immediately left the dealership, went to another dealership, and bought a car the same night. The Hyundai of Kennesaw dealership lost out on a sale because their management could not get their act together and manage their inventory and online stock correctly. The other dealership was much more friendly and very professional. The difference between the two experiences was like night and day. The new dealership even offered to detail our car and provide us with a complementary gas tank fill up, not because they “had to” but because they wanted to. Hyundai of Kennesaw needs to take note. Their salesman made several references to how they are managed improperly and cars go up online frequently when they aren’t ready to be sold. There’s no telling how many people have had similar experiences. We will not be returning, nor will we refer anyone to this dealership. We will however be recommending Krause Family Ford to any and everyone looking for a new car in the future.

1.0

Davis the service advisor is the worse person I ever deal...

Davis the service advisor is the worse person I ever deal with it. I was so mistreated by him since day one. I felt discriminated for be woman. My car was there for 2 months and when I pick up, 3 days later was broke again. Very disappointed with the entire team.

1.5

They add a $900 "doc fee" to the price of a car! You...

They add a $900 "doc fee" to the price of a car! You should know that going in. This, like everything else, is negotiatable. Despite what they may tell you, the law does not require that you pay this add on fee. My advice is to negotiate the bottom line price for the car you want. If they insist on getting their ridiculous doc fee, get the purchase price reduced by the same amount. Otherwise, be ready to walk. They will call you later and offer you a better deal.

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