Heintz Toyota

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
162 lifetime reviews.

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  • 1.0 out of 5
    December 17, 2019

    CORPORATE VP OF GUEST EXPERIENCE is Jack Hollis CORPORATE EXECUTIVE TEAM - Danica Sorenson Toyota CORPORATE EXECUTIVE TEAM takes the Guest Experience... seriously. They are not aware of situations unless they are brought to their attention. Our experience at Heintz Toyota was TERRIBLE. They RECOMMEND UNNEEDED REPAIRS. They DO NOT VERIFY before giving recommendation and quote. Senior techs nor service manager verify if repair is needed while vehicle is in shop and prior to quoting estimates for repairs. Mike Drysdale (Service Manager) and Chris Cass DO NOT RETURN CALLS - EVEN WHEN TOYOTA CORPORATE EXECUTIVE TEAM TRIES TO REACH THEM Our college student son brought in his 2004 vehicle with over 189,000 miles for an oil change. Upon completion of the oil change, he was told that he had a cracked and leaking transmission and it would need to be replaced. He was given two estimates. One for a used transmission at the cost of $3145.45 and a second estimate for a rebuilt transmission at a cost of $5141.14. These costs are more than the value of the car. He paid for oil change and left. There was no transmission fluid added nor were there any discussions with him about the importance of checking the fluid level since it was "leaking" and not driving the vehicle without an adequate level of transmission fluid. If they believed the transmission was "cracked and leaking," educating the consumer on this would have been important to prevent further damage to the vehicle. When he called us and informed us of status of vehicle we asked him to take it back and ask if they could send us pictures of the transmission. A tech did that and sent us the pictures. We showed them to our regular mechanic at home and he did not see any leak or crack. We drove to Mankato to pick up vehicle, brought it back home hours away and had it examined by our mechanic. It is NOT CRACKED and NOT LEAKING. We called and spoke to Mike Drysdale (Service Manager). He said that as the service manager, he needs to authorize all repairs over $500. This is well over $500. He said the Multi-Point Inspection is done as a courtesy to you by the "oil guy". The tech took a "quick look" and thought it was leaking. Mike Drysdale (Service Manager) himself saw the "poor kid who was trying to take a picture of this transmission" yet never investigated WHY or verified condition of transmission. There is a big difference between a "courtesy" inspection and a disclosure that "something looks amiss with the transmission. We would recommend that you have that looked at further" and "You have a cracked an leaking transmission and we can fix it for you for between $3100-$5100 on your 2004 vehicle with over 189,000 miles. Mike Drysdale asked us to bring the vehicle in for another inspection. We at this point already had it inspected by a reputable mechanic. Our son is busy with college academic and sports time commitments and we live hours away. The TIME FOR THE INSPECTION WAS WHEN THEY WERE IN POSSESSION OF VEHICLE BEFORE RECOMMENDING THOUSANDS IN REPAIRS. We incurred over $300 in costs to travel there from 6 hours away, bring the vehicle back home, have it inspected and return it to our son at school. Further calls to either Mike Drysdale or Chris Cass were not returned. We contacted the Corporate Guest Experience VP who assigned Executive Team Member Danica Sorenson to look into the situation. Calls placed from Toyota Corporate to the dealership were also not returned. They responded via correspondence which was minimal and did not address the core issues. CORE ISSUES - 1 - REPAIRS RECOMMENDED WITHOUT VERIFICATION as to status of vehicle either by lead tech or Service Manager himself. NO TRUST THAT RECOMMENDED REPAIRS ARE ACTUALLY NEEDED. (OURS WEREN'T) 2 - CUSTOMER SERVICE CONCERNS BROUGHT TO ATTENTION OF MANAGEMENT NOT RESPONDED TO IN A WAY THAT VALIDATES THE EXPERIENCE

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    February 5, 2019

    We had a great experience with Lee. He was very knowledgeable. He listened to our needs and found a great vehicle for us. Greg was good to work with as... well for the finance part.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, we really appreciate it!

  • June 23, 2017

    We purchased our second vehicle from Heintz this week. We had excellent customer service from Laurie Danberry. We have used the service department there... and have always been happy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 5, 2019

    I had the pleasure of working with Marsha Hawker as a Sales Associate, these are words I would normally not use in the same sentence. Hawker was able to... answer the questions I had, or she quickly got back to me with an answer. At no time did I feel pressured to make a purchase, she walked through the process at my speed and was fair and honest at every step. Once the decision to purchase was made, Hawker made sure the vehicle was spotless and ready for delivery at our agreed time, she went through all the options on the Highlander and off I went in my new vehicle. I would highly recommend working with Heintz Toyota, and more specifically seeking out Marsha Hawker to work with on your next vehicle purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, we really appreciate it!

  • 5.0 out of 5
    December 27, 2018

    Maria Hildago was so kind, helpful and comforting. We had been dreading going to a dealership and purchasing a vehicle, but we had heard good things about... Toyota in Mankato and liked the fact that it is family owned. We were there for two hours and bought the car if our dreams in a stress free environment! They also went out of their way to service the vehicle by buying and installing 4 new tires! Would recommend them (especially Maria!) to anyone!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review, we really appreciate it!

  • 5.0 out of 5
    November 20, 2018

    If you're looking for a good used car, Tim Keech is a great guy to work with & he'll help you in getting something for your family. The deal was very... fair, the process simple, and we had a car in less than an hour. Simple process, good service, and they've even followed up a couple of times already!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us a review, Craig! We appreciate your feedback. Enjoy the new vehicle!

  • 5.0 out of 5
    September 6, 2018

    We always enjoy working with Hocker at Toyota , She is very knowledgeable and a total delight to work with. We love our new Prius the second one we have... bought from her again a pleasure to be able to work with someone like her. This say the least our new 2018 Prius is wonderful. Over 50 miles per gallon of fuel has to be wonderful had to be. I would totally recommend anyone To go to Mankato Toyota and look for Hocker she knows All the wonderful Toyotas

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us a review, Gennie! We're pleased to hear you had a positive experience with us - enjoy the new Prius!

  • 5.0 out of 5
    November 11, 2017

    The Toyota CHR in the showroom got my attention. Laurie Danberry sold my Rav4 to me four years earlier and was so much help then and was again when I decided... to trade for the CHR. She was very informative and is always available if I have questions.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 11, 2017

    The Toyota CHR in the showroom got my attention. Laurie Danberry sold my Rav4 to me four years earlier and was so much help then and was again when I decided... to trade for the CHR. She was very informative and is always available if I have questions.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 1, 2017

    Went to buy a used car and ended up in a brand new Rav4!! Thanks to Laurie Danberry who was awesome. No pressure to buy just gave me the information.... Let me drive the car without hoover over me. Talked to me like a real person taking time to answer all questions even while juggling other clients whom she was also helping. Love my Rav4!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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