#1 Cochran Volkswagen of South Hills

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Reviews

Average Ratings

4.6
186 lifetime reviews. Includes reviews of #1 Cochran Volkswagen of South Hills from DealerRater.com
  • A good feeling. Exceptional staff.

    The best way to describe my experience here was an easy, stress free one. I had no doubt that the price on the vehicle I was purchasing was upfron...


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    The best way to describe my experience here was an easy, stress free one. I had no doubt that the price on the vehicle I was purchasing was upfront and honest due to the research done by the Cochran team. (I did my own research prior to stepping into the dealership and it was exactly what they had, so their numbers were right on!) I told them what I was looking for and my budget and they seamlessly matched the right vehicle at the right price. The staff was great. Marty was very knowledgeable about the vehicle and even was there when I stopped the next day with a few more questions! In addition, the customer service rep at the front even provided me with some brochures and info. The finance manager made the paperwork portion easy. The Manager, Paul Kaseman, was genuinely concerned about my satisfaction with the VW I chose. I LOVE my new car and the team at #1 Cochran was exceptional.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Friendly, honest staff

    I went in just to compare the new GTIs to the Honda Civic hatchback and found an amazing deal on a barely used one that met all my requirements an...


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    I went in just to compare the new GTIs to the Honda Civic hatchback and found an amazing deal on a barely used one that met all my requirements and then some. Craig and Mike were very friendly and easy going. The entire experience from test drive to trade in to driving off the lot in my new VW felt stress free and fair. There was none of the pushy car salesman vibe you find almost everywhere else. They were very knowledgeable, but more importantly, if they weren't sure about an answer, they weren't afraid to say so and ask someone else or look it up. I'm very happy with my new car and highly recommend the sales staff at South Hills.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • VW 80000 Mile Service, Transmission Fluid Service

    Excellent service. Loaner car provided due to the length of time for transmission service. Great interactions with service staff.

    Dealer Response

    We're glad to hear that you're pleased with your recent experience! Your kind words are greatly appreciated. It's our pleasure serving you. We loo...


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    Excellent service. Loaner car provided due to the length of time for transmission service. Great interactions with service staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad to hear that you're pleased with your recent experience! Your kind words are greatly appreciated. It's our pleasure serving you. We look forward to seeing you again soon.


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  • worst customer service of any VW dealer i've used

    since my last service 1000 miles ago my gas mileage has dropped drastically, 15-16 MPG highway. service dept says sorry, nothing we can do. als...

    Dealer Response

    We sincerely apologize for the issues that you have had with our service department. We would like to look further into this for you. If you could...


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    since my last service 1000 miles ago my gas mileage has dropped drastically, 15-16 MPG highway. service dept says sorry, nothing we can do. also just had new tires installed by this dealer and they overtightened the lug nuts to the point when I took the vehicle to a tire dealer to get my winter tires and rims installed, they couldn't remove them because they were afraid they'd break the bolts.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We sincerely apologize for the issues that you have had with our service department. We would like to look further into this for you. If you could provide more information to feedback@cochran.com, a member of or customer care team will be able to assist in finding a solution.


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  • Honest sales practices, great service department.

    This is my second VW purchased from Cochran South Hills VW, and I have had virtually all of my services performed at that location. Before becomin...

    Dealer Response

    It truly means a lot to hear that you think so highly of our service. We thank you so much for your kind words and your loyalty. It's been our ple...


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    This is my second VW purchased from Cochran South Hills VW, and I have had virtually all of my services performed at that location. Before becoming a Cochran VW customer I avoided dealership service departments, but I've had outstanding service and have taken my Jetta and now my Passat there exclusively. Their service department also factored into my decision to purchase there. 5 stars!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It truly means a lot to hear that you think so highly of our service. We thank you so much for your kind words and your loyalty. It's been our pleasure serving you. We look forward to seeing you again soon.


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  • Amazing service department

    I actually bought my VW at another local dealership but have been taking it to Cochran because it's closer to home. Their service department is s...

    Dealer Response

    We work with our customer's schedules as much as possible (we all know that cars are NOT predictable) as well as keep them informed on what's bein...


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    I actually bought my VW at another local dealership but have been taking it to Cochran because it's closer to home. Their service department is so friendly and helpful. I call and they usually can get me in that day and leave it to me as to what time I want to come. They keep in contact throughout the day as to the status of my car which is really nice. Their staff is extremely friendly and they go above and beyond! When my current lease is up I plan on getting my next vehicle through Cochran.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We work with our customer's schedules as much as possible (we all know that cars are NOT predictable) as well as keep them informed on what's being done. We thank you so much for your kind words. It's been our pleasure serving you. We look forward to seeing you again when it's lease time.


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  • fantastic service!

    repairs were made rapidly and the service advisors were extremely helpful

    Dealer Response

    We're glad that you had a great experience with our service department. It was a pleasure serving you. We look forward to seeing you again soon.


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    repairs were made rapidly and the service advisors were extremely helpful

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad that you had a great experience with our service department. It was a pleasure serving you. We look forward to seeing you again soon.


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  • Service is poor.
    September 27, 2016

    First the tire won't hold air and this is just 1 week after purchasing the car. Needs a new tire but they don't want to pay despite the fact a sal...


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    First the tire won't hold air and this is just 1 week after purchasing the car. Needs a new tire but they don't want to pay despite the fact a salesman had been driving the car and had that tire replaced before selling to us and we had taken coverage out for tires and clear coat protection. Don't bother with the clear coat protection. Ours started to peel and no one wanted to fix the problem. Finally went to a different dealer. Much happier there! Cochran won't see us again.

    Does not recommend this dealer

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  • A Pleasant Buying Experience

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a...

    Dealer Response

    We're happy to hear that we were able to provide a pleasant buying experience for you. Thank you so much for your kind words, and we hope that you...


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    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a new Jetta, and I was focused on a particular car. It did not take long to agree on a price, and start the process moving. While the paperwork was being prepared, the Sales Consultant, Rob G., took great pains to explain the vehicle to me and answer any of my questions, especially those involving the dashboard display. Likewise, the Office Manager, David A.. was very thorough in explaining the finances, warranties, and maintenance schedules. The facilities are very clean and comfortable, and provided a nice place to wait while the buying process unfurled. All in all, it was a pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that we were able to provide a pleasant buying experience for you. Thank you so much for your kind words, and we hope that you enjoy your new Jetta!


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  • A Pleasant Buying Experience

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a...


    Show Full Review

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a new Jetta, and I was focused on a particular car. It did not take long to agree on a price, and start the process moving. While the paperwork was being prepared, the Sales Consultant, Rob G., took great pains to explain the vehicle to me and answer any of my questions, especially those involving the dashboard display. Likewise, the Office Manager, David A.. was very thorough in explaining the finances, warranties, and maintenance schedules. The facilities are very clean and comfortable, and provided a nice place to wait while the buying process unfurled. All in all, it was a pleasant experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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