#1 Cochran Volkswagen of South Hills

New 866-963-8176 Dealer Website
Used 866-906-8281 Email Dealer
Service 866-726-6104

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Reviews

Average Ratings

4.8
Average based on 26 reviews
  • A good feeling. Exceptional staff.

    The best way to describe my experience here was an easy, stress free one. I had no doubt that the price on the vehicle I was purchasing was upfron...


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    The best way to describe my experience here was an easy, stress free one. I had no doubt that the price on the vehicle I was purchasing was upfront and honest due to the research done by the Cochran team. (I did my own research prior to stepping into the dealership and it was exactly what they had, so their numbers were right on!) I told them what I was looking for and my budget and they seamlessly matched the right vehicle at the right price. The staff was great. Marty was very knowledgeable about the vehicle and even was there when I stopped the next day with a few more questions! In addition, the customer service rep at the front even provided me with some brochures and info. The finance manager made the paperwork portion easy. The Manager, Paul Kaseman, was genuinely concerned about my satisfaction with the VW I chose. I LOVE my new car and the team at #1 Cochran was exceptional.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • A Pleasant Buying Experience

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a...

    Dealer Response

    We're happy to hear that we were able to provide a pleasant buying experience for you. Thank you so much for your kind words, and we hope that you...


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    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a new Jetta, and I was focused on a particular car. It did not take long to agree on a price, and start the process moving. While the paperwork was being prepared, the Sales Consultant, Rob G., took great pains to explain the vehicle to me and answer any of my questions, especially those involving the dashboard display. Likewise, the Office Manager, David A.. was very thorough in explaining the finances, warranties, and maintenance schedules. The facilities are very clean and comfortable, and provided a nice place to wait while the buying process unfurled. All in all, it was a pleasant experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're happy to hear that we were able to provide a pleasant buying experience for you. Thank you so much for your kind words, and we hope that you enjoy your new Jetta!


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  • A Pleasant Buying Experience

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a...


    Show Full Review

    Although I am a longtime VW owner, this is the first time I have visited #1 Cochran Volkswagen of the South Hills. My objective was to purchase a new Jetta, and I was focused on a particular car. It did not take long to agree on a price, and start the process moving. While the paperwork was being prepared, the Sales Consultant, Rob G., took great pains to explain the vehicle to me and answer any of my questions, especially those involving the dashboard display. Likewise, the Office Manager, David A.. was very thorough in explaining the finances, warranties, and maintenance schedules. The facilities are very clean and comfortable, and provided a nice place to wait while the buying process unfurled. All in all, it was a pleasant experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Leased a car from Cochran on West Liberty Avenue

    I was very pleased with my leasing experience at Cochran on West Liberty Avenue. Nathan Solt made himself available to me for all questions and wa...


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    I was very pleased with my leasing experience at Cochran on West Liberty Avenue. Nathan Solt made himself available to me for all questions and was very patient in explaining the features of my leased Jetta. Nathan even noticed that I had left my EZ pass transponder in my trade in car and removed it for me to pick up. The man who did all of the paperwork was also very patient and explained everything to me. Unfortunately, I don't remember his name, although he gave me his card and I have since lost it. All of the staff at Cochran on West Liberty Avenue exceeded my expectations.

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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  • Just amazing!

    I have been dealing with Cochran for over 6 years now across three leases and they just keep getting better and better! They are knowledgable, fri...


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    I have been dealing with Cochran for over 6 years now across three leases and they just keep getting better and better! They are knowledgable, friendly, helpful and most importantly honest. I started my latest lease today (2016 Jetta Sport Turbo) and I have to say Shane at the South Hills VW location went above and beyond in every way. He answered all of my questions, ensured I was happy every step of the way and took the time to track down and pick up the exact color and model I was looking for. Having worked as a retail manager for the last decade across several cities on the east coast I know what customer service should look like and it is always wonderful and amazingly rare to have my expectations exceeded. For any VW needs in the Pittsburgh area I would definitely recommend the entire team at Cochran VW South Hills. Shane - 6/5 stars for sales and Steve - 5/5 stars for service over the last six years

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • trusted my salesman

    THE BEST CAR BUYING EXPERIENCE I HAVE EVEN HAD, exceeded any expectations I had

    Dealer Response

    Thank you for your business. We are so happy to hear the experience was pleasant and look forward to serving you again.


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    THE BEST CAR BUYING EXPERIENCE I HAVE EVEN HAD, exceeded any expectations I had

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your business. We are so happy to hear the experience was pleasant and look forward to serving you again.


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  • Excellent buying experience!

    I just leased a new VW from them and it was very easy! I got a great value on my trade in and the price on the new VW was very reasonable! Everyon...

    Dealer Response

    Thank you for choosing our Volkswagen dealership and for the great recommendation. It was truly our pleasure to serve you!


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    I just leased a new VW from them and it was very easy! I got a great value on my trade in and the price on the new VW was very reasonable! Everyone was very open about exactly what was happening and they didn't try to confuse me with meaningless numbers. I highly recommend buying a car here!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for choosing our Volkswagen dealership and for the great recommendation. It was truly our pleasure to serve you!


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  • Exceptional service

    Mark in the Service Dept. was very accommodating to my schedule. My VW Jetta Sportwagen is only 3.5 years old but with 110,000 miles. Needed rear ...


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    Mark in the Service Dept. was very accommodating to my schedule. My VW Jetta Sportwagen is only 3.5 years old but with 110,000 miles. Needed rear brake pads, discs, e-brake cables for the first time since buying the vehicle new. Mark also worked with me to decide which regular maintenance items I actually needed, besides the brakes, since some maintenance items go by mileage and some go by elapsed time. He figured out how to use my coupons to my best advantage. I have done many of my own car repairs for 40 years, and he answered my questions about which ones are still able to be done without VW specialty tools, etc. (Brakes is not one of them, since there is a special electronic spring gizmo inside the calipers, so you can't just push the pistons back in with a c-clamp....) There is also now a slick email based system for the technician to communicate directly with the customer. So I got emails on my phone telling me where he (Al) was in the diagnosis process, what the findings were, cost estimates, etc. There was a place for me to ask questions back to the technician and accept or decline recommendations. So that was convenient for me, although others may still prefer to just get info through the service rep. Overall, my experience was outstanding. I also want to say that, as a woman, I am often treated like a dummy at car dealers, and this was not true here. I felt no prejudice at all.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Service department

    Cochran VW South Hills service department is by far the best !!!


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    Cochran VW South Hills service department is by far the best !!!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Trade in

    You were able to track down the specific car I wanted even though there were not many in the color combination available. Nate Solt did a great jo...


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    You were able to track down the specific car I wanted even though there were not many in the color combination available. Nate Solt did a great job explaining the tech features of the car and even programmed my iPhone into the Bluetooth system.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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