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Reviews

Average Ratings

5.0
Average based on 78 reviews.
  • Best Buying Process and Customer Service

    Needed a car for college down south and decided to get it at my local Ladd Hanford Kia, and it turned out to be a great decision. Robert Burger an...


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    Needed a car for college down south and decided to get it at my local Ladd Hanford Kia, and it turned out to be a great decision. Robert Burger and GM Chad made the process an easy one. They allowed me to give them the details of what I wanted in the process and worked hard to get me the vehicle I wanted. They offered me the best deal while one of their competitors down the street lost out on my business. Plan to keep a long relationship with this dealer, and if you're in the market for a vehicle, this is the place to go.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Leased Kia

    Chad was excellent in communication. Kind of neat the owner of the whole business just stopped by and said hello and said thank you for leasing wi...


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    Chad was excellent in communication. Kind of neat the owner of the whole business just stopped by and said hello and said thank you for leasing with us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2016 Kia Soul Plus

    Salesperson (Chad) was very thorough and helpful. He was knowledgeable and answered all my questions. Never pushy and presented a very relaxed b...


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    Salesperson (Chad) was very thorough and helpful. He was knowledgeable and answered all my questions. Never pushy and presented a very relaxed buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Easy buying process

    We had a great experience at Ladd-Hanford Kia. Michael Ebling, our sales rep, was very knowledgable and provided us with a lot of information on o...


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    We had a great experience at Ladd-Hanford Kia. Michael Ebling, our sales rep, was very knowledgable and provided us with a lot of information on our car of choice. He was very professional and personable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy with my first Sorrento.

    My Kia Sorrento was the first vehicle I ever leased, had always purchased in the past. Chad Wartluft helped with that first lease, so when my th...


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    My Kia Sorrento was the first vehicle I ever leased, had always purchased in the past. Chad Wartluft helped with that first lease, so when my three years were up I had decided to go back to Chad to lease my next one. Liked the customer service I received and the convenience of having a local dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceeded Expectations!

    I had a great experience working with the Ladd-Hanford KIA! My salesperson, Chad Wartluft, was wonderful, he answered all my questions as well as ...


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    I had a great experience working with the Ladd-Hanford KIA! My salesperson, Chad Wartluft, was wonderful, he answered all my questions as well as help and assistance fromJames Green. When my purchase was complete, Chad took the time to go over all the car features, such great service! I highly recommend purchasing a vehicle from Ladd-Handford KIA, the service you receive will far exceed your expectations!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Highly Satisfied

    I found the Sorento that I wanted on Ladd Hanford's website and sent in an inquiry. Chad Wartluft answered my inquiry in a matter of minutes. My h...


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    I found the Sorento that I wanted on Ladd Hanford's website and sent in an inquiry. Chad Wartluft answered my inquiry in a matter of minutes. My husband and I drove an hour to see the vehicle not knowing that it was actually Chad's day off. Despite being off, Chad came in to personally deal with us! His friendly, no pressure approach made us feel very comfortable. We drove our new Sorento home yesterday and I'm confident that any issues we might have in the future will be addressed and handled with the same professionalism. The rest of the Ladd Hanford team were just as personable and I would recommend anyone taking the trip to see them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Auto purchase

    This was the most enjoyable vehicle purchase experience I have ever experienced. We purchased our 3rd Kia and are very pleased. The salesman, Chad...


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    This was the most enjoyable vehicle purchase experience I have ever experienced. We purchased our 3rd Kia and are very pleased. The salesman, Chad, was very thorough, knowledgable and courteous

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional Service

    We were looking for a certified pre-owned vehicle. Having negative previous experiences with pushy salesmen from other dealerships we were astound...


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    We were looking for a certified pre-owned vehicle. Having negative previous experiences with pushy salesmen from other dealerships we were astounded by the straight forward, professional, and considerate service we obtained from Mike Ebling and the Ladd-Hanford Kia dealership team. Never having owned a Kia we were thrilled with the price, warranty and customer service at Ladd- Hanford. Mike answered all my questions and provided us with a hassle free, worry free experience. I would highly recommend Ladd-Handford to friends and family!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience with Ladd Hanford Kia

    We decided to look into buying a Kia for the first time after being lifelong Chevy owners. We visited Ladd Hanford several times, and each time we...


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    We decided to look into buying a Kia for the first time after being lifelong Chevy owners. We visited Ladd Hanford several times, and each time we never felt pushed into anything and all of our questions were answered. Mike Ebling did a great job assisting us through the whole process. This was our first time working with Ladd Hanford and we had a great experience. I would definitely recdommend them and use Ladd Handford for future purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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