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Reviews

Average Ratings

3.2
25 lifetime reviews.
  • Rockstar Reed's

    First of all I don't like long reviews, so I will get straight to the point. We had an overall awesome car buying experience with Rockstar Motorca...


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    First of all I don't like long reviews, so I will get straight to the point. We had an overall awesome car buying experience with Rockstar Motorcars!!! We purchased a Supercharged Range Rover, that is simply amazing just as Josh said it would be!!! Josh, which was our salesman is a great person. He took really good care of us, he's a man of his word, he's just a good down to earth guy and he's still fulfilling promises that he made with us a month later. The dealership was very inviting to us. The numbers guy, Bryan was great also, he worked real hard on those numbers. It was an easy, no stress comfortable experience. Thanks Rockstar from the Rockstar Reed's!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Rockstar Motors Review

    My experience began when the salesperson I had been working with on the phone told me he would be there until 5 p.m. I arrived at 4:30 and was to...

    Dealer Response

    I'm very sorry to hear that Phil is frustrated with his experience. While we do as much as we can to create a positive experience, sometimes there...


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    My experience began when the salesperson I had been working with on the phone told me he would be there until 5 p.m. I arrived at 4:30 and was told her had just left. Another salesperson named Matt was nice enough to help with the vehicle in question. I liked the truck and told Matt I would have to speak with my daughter, the prospective buyer, who lived in Colorado. The next day I called to say she wanted the truck and Matt could work with her and her credit union that had pre-approved her. He sent a purchase agreement to her and copied me. The next day we were traveling and I was going to call Matt and see how things were going when I received a text message saying someone walked in with cash and he sold them the truck. I called Matt to find out what happened. He said he sent me a text in the morning about another buyer. I checked and had no text. I guess it was too much trouble to call, because we had been communicating in that manner. After having the rug pulled out from under us, I'll never recommend or use Rockstar Motors again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    I'm very sorry to hear that Phil is frustrated with his experience. While we do as much as we can to create a positive experience, sometimes there are circumstances we can't control. In Phil's case, I believe that is exactly what has happened. To start, Phil and his daughter Ellen, who lives in Colorado, were working with us towards buying a 2003 Dodge Dakota. I had sent a purchase agreement to Ellen early one morning, and late that day she sent it to her credit union. I was told by Phil that she had been pre-approved for a certain amount of money, so we were waiting to see if she would be able to get approved for that vehicle. Sometimes with older, higher mileage vehicles, financial institutions are not willing to lend the same amount of money towards them due to the fact that they are a higher risk. While a pre-approval is a great start, it is not a guaranteed approval. The next morning around 10:30am, I was told by another one of our sales associates that they had someone potentially coming to see the Dodge Dakota that Phil and Ellen were trying to buy. We get calls like this all the time. Half of the time the people who call never show up. When people do it probably turns into a sale maybe 15-25% of the time. So while we did have someone who said they wanted to come see the Dakota, we of course can't interpret that as they WILL come see it, much less that they will come and purchase the vehicle, even though that is a possibility. Having said that, I immediately sent a text message to Phil, letting him know that while I did not want to rush them, someone else wanted to come see the Dakota. It should be noted that at our dealership we are not allowed to mark a vehicle as sold until we receive a check for the full amount, a letter stating that the customer has been fully approved at their financial institution accompanied with a signed purchase agreement or a $500 non-refundable deposit. I did not have any of these things from Phil and Ellen so the vehicle had not been marked as sold. Around 2:30pm as I was with another customer, a father and son came in, saw the Dakota, and made a cash offer with one of our other salesmen. I wasn't even aware it happened until after the deal had already been made. I had not heard anything from Phil. I then sent Phil another message stating that someone else had come in and bought the Dakota and that I was sorry it had not worked out for them. About 5 minutes later I received a call from Phil who was very upset. He alerted me that he had been traveling that morning and had not received the text I sent earlier. I went back and looked at our message conversation (it should be noted that Phil and I had been communicating through text as well as Phone conversations) and saw that my text had been sent around 10:30 that morning. I took a screen shot and sent it to Phil so that he could see as well. Had Phil received that message, they would have had plenty of time to call in and place a deposit on the vehicle to mark it as sold. Unfortunately, I had no idea that Phil had not received the text. From what I can gather, it seems that Phil would have preferred for me to call instead of text. I can't help but think that even if I had called, it's very possible that due to his phone issues he would not have received that either. I do feel bad for Phil and Ellen, as I know this was not the outcome they wanted. It was unfortunate for me as well, as I obviously did not receive any commission on the Dakota. While I may have been able to handle things slightly differently or more to Phil's preferences, I feel like the ultimate killer was Phil's phone not receiving my message while he was traveling. I know that Phil is frustrated, but I don't feel like I or Rockstar deserve to painted as though we disregarded Phil and Ellen so we could make a "quick cash deal".It's just not what happened. We work very hard to take care of our customers, and I hope one day we have the opportunity to earn your business again.


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  • Underwhelmed

    I stopped into this dealership to check out a BMW 135 that they had in stock. Contradictory to the images featured on cars.com, this vehicle was i...


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    I stopped into this dealership to check out a BMW 135 that they had in stock. Contradictory to the images featured on cars.com, this vehicle was in poor condition. The passengers door and front panel had clearly been wet sanded and repainted. The strokes from the wet sander were still present in the paint. Furthermore, the clear coat was foggy. The entire paint job was garbage. When I inquired about the quality of the repair, one of the sales persons completely fibbed. He stated that the fogginess was due to tree sap and could be buffed out. This was obviously untrue due to the strokes left by the wet sander. As I scanned their lot, it became apparent that the majority of their vehicles were wrecked and repaired cars. I would not purchase anything from this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • ROCKSTAR MOTORCARS

    I can only describe my experience with this dealer as very upsetting and unprofessional. I bought a car sight unseen. I would encourage ANYONE buy...


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    I can only describe my experience with this dealer as very upsetting and unprofessional. I bought a car sight unseen. I would encourage ANYONE buying a car from Rockstar to have it inspected by a local authorized ASE mechanic FIRST before completing any transaction. Almost $2,000 later in repair costs, PLUS the dealers attempt to mark up the financing rate and mark up the shippers cost... I would never return. Sad to say, this was the worst experience I ever encountered when buying a car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    10 people out of 10 found this review helpful. Did you?

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  • Rockstar Motorcars, Rockstar service!

    I bought a BMW 335d from Rockstar in May 2014. The car was priced excellently and the buying process was an overall breeze. Rockstar is definitely...


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    I bought a BMW 335d from Rockstar in May 2014. The car was priced excellently and the buying process was an overall breeze. Rockstar is definitely different from most car dealerships ; it's located almost entirely in a warehouse. Very, very cool concept. Also, the overall dealership is a very neat place to visit. The sales staff was very hands off and I appreciated that very much. They let me do my thing but when I had a question there was a quick answer. Charlie, the owner, gave me a very good deal on the BMW I ended up purchasing. Ben, the finance manager at the time, recommended a few lending sources but I ended up going w/ a lender I had already picked out. He wasn't pushy at all and very helpful. The BMW has been a great car so far. The used car business is a tough one but this dealership has it figured out. There's a reason I paid almost a 1/3 less than new sticker on my BMW; it's a used vehicle! Taper your expectations to what you are looking at; these are used vehicles, not brand new. If you are in the market to buy a car check out Rockstar! They are great people and their cars are priced very well compared to other dealerships in town.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Great service

    Had a great experience with Rockstar - after having some slight engine trouble shortly after the purchase (25 year old vehicle), they offered to p...


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    Had a great experience with Rockstar - after having some slight engine trouble shortly after the purchase (25 year old vehicle), they offered to pay for all of the repairs and followed through. They told me they stand by their cars and they did. Recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Why the negativity!

    I bought my car from Charlie 3 and a half years ago. I absolutely loved the transaction, I never felt belittled, although, I am an older female! M...


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    I bought my car from Charlie 3 and a half years ago. I absolutely loved the transaction, I never felt belittled, although, I am an older female! Most car lots treat women poorly, Charlie did not, he treated me with total respect. I still drive that car, still love it. You as a consumer have lots of options, you are not forced to buy a car ever from anyone. I have told everybody that will listen, to go to Rockstar. They are very accommodating. I am sure Charlie may not remember me but he helped with even taking my older car in to Nashville so my daughter could drive it home for me. When I get ready to purchase another car, I will be calling them up and telling them what I am looking for and I have every confidence that they will find what I want and sell it to me at fair market value. Thanks,

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Rockstar is a good dealer to trade with.

    I traded vehicles with Rockstar Motorcars last week. They went above and beyond what most any car dealer would do to trade with me. Its was a grea...


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    I traded vehicles with Rockstar Motorcars last week. They went above and beyond what most any car dealer would do to trade with me. Its was a great trade and I am very happy with the results. Ask for D.D. he was my salesman and was very polite and went to great lengths to make the deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Rockstar is a pretty decent dealer

    I almost bought a ML350 from Rockstar. The Salesman did an excellent job of talking me out of a older model at Dixie; however when I found a bette...


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    I almost bought a ML350 from Rockstar. The Salesman did an excellent job of talking me out of a older model at Dixie; however when I found a better deal for a newer ML350, the Salesman didn't use the same principles to tell me to buy the better vehicle. I know RockStar is in business to make money so I didn't get upset.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BE CAUTIOUS OF THEIR CARS MAY NEED MAJOR REPAIRS.

    Our initial view of this company was great! Their selection of cars was awesome, and the service was great. Everyone working at Rockstar Motorcars...

    Dealer Response

    Dear Disappointed, We are always disappointed when we are unable to make a customer or potential customer completely satisfied. That is always our...


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    Our initial view of this company was great! Their selection of cars was awesome, and the service was great. Everyone working at Rockstar Motorcars was friendly and never pushy. They made you feel very comfortable about purchasing a car from them; I guess we know why now. After a few months of purchasing a used 2007 X3 from them we started having major issues with the car. When we took the car to the shop we found out there is over 3,000 dollars’ worth of repairs that needed to be done. Rockstar Motorcars was notified of the issues, but of course they were not concerned at all. They did not offer anything besides having the option of “trading it back in” which would mean we would get less back for what we already purchased the car for. All in all I would HIGHLY recommend staying away from this company. They clearly were looking for a sucker to purchase this vehicle to get it off their hands and we happened to be those people. If you are seriously interested in one of their cars please take it to a mechanic that you trust. It is not worth it.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Dear Disappointed, We are always disappointed when we are unable to make a customer or potential customer completely satisfied. That is always our goal. Occasionally, a customer expects more than we can deliver. The car business is a tough one. We sell everything from $100k exotics to $3k dollar trade ins. We strive to treat all those customers alike. This is a case where a customer bought a 7 year old car from us "as is" on January 4th, drove it for nearly 5 months and then notified us May 23rd of pending or existing issues. This was the an actual excerpt from his email..."We were wondering if you guys have an in house mechanic to look at the car and possibly give us a quote for repairs? I do not really know what I am looking for by letting you guys know about my situation, but I felt you should be aware". My immediate response was "Call A_____, our preferred import mechanic at 615-___-____. He will give you an honest estimate as to what needs to be done". I also offered to take the truck back in on trade. I did not give any quote and we had no additional conversation about value or trading. We are sorry that the next step was to write a bad review. 5 months is a long time to drive a 100k mile vehicle, purchased as is, have no contact with the dealer, and then expect the dealer to pay for the repairs. Of course, the customer never asked for us to fix it. Again, his exact words were "I am just looking for some help in finding out what I need to do to fix this and make it safe to drive at the cheapest price". We are still here and happy to work out a solution that changes their opinion of Rockstar Motorcars. Obviously we prefer that to having unhappy customers poor reviews posted.


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