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Service department crooked, greedy, and deceitful, like any other. Tried to sell me a new tire for $120 , said the puncture couldn't be patched due to... location (sidewall), instinct said 'not true', brought to another business, they found no such sidewall puncture but a screw along the tread, patched it for $10. Reminds me of a proper scam: cast a wide net, see what you catch, because so long as it works on even 1 in 10,000 people, the effort's all worth it - flippantly recommend a new tire here and a new filter there, inflate the price, see what sticks, many will not know better and make the purchase. Disgusting. At least they offer $20 happy hour oil changes and complimentary ride-share service, they got that going for them.
When I called to make my appointment the lady just did not really want to talk to me, when I got there early, the gentleman I talked to gave me some attitude,... then come down then was nice, when I went to go pick up my car, they had blocked my car and could not find the keys to the car to move it, so they wanted to drive it through, I don’t like other people driving my car, I had one guy screaming straighten your wheel, Screaming turn turn, back-and-forth back-and-forth, the manager whose idea this was, was trying to keep me from scraping the other car said he had to push in the panel to do so, I see specs of white paint on my car, I blew up because this was the worst experience ever and customer service, I will never never go back to Portland gear so for any maintenance or repairs love lost my business
Do NOT buy from Kia of Portland or any of the "of Portland" brand dealerships. They are frauds. I bought my car brand new, it has around 30k miles and... my sunroof stopped working. Should be covered under warranty but Kia of Portland will not honor the Kia warranty. I posted my experience on their social media, and they deleted it and blocked me. They don't want negative feedback, but instead of changing how they do business to improve the customer experience they delete negative reviews so that potential new customers don't know they do shady business. I should have went back to Ron Tonkin. Now they know how to treat customers! Side note: they charged me $300 for my 1st oil change. Didn't run any approval past me. That is what it cost me to get my car back after a simple oil change.
Other than the fact that we ended up buying on the day we came to just look, which is our own fault, we had a great experience with Kia of Portland, in... particular, with Jonathan Kendig. the process did end up taking more time than I had been prepared for (back and forth with financing options), but we had great customer service.
I was given transportation to the dealership. The whole process was painless. I feel confident that the service for my car will be just as good. Jonathan... was my sales person and he helped me make this a good car buying experience.
My wife and I bought a new Kia Optima at Portland Kia and not only found our best deal there but also were treated like valuable customers! We had shopped... for weeks in the Medford area and then made the drive to Portland . Do yourself a favor and skip the large chain dealerships and give Portland Kia a chance , General Manger Ted and his team are committed to being the top Kia Dealership and worthy of your business ! Thks for a great experience sincerely Eric and Patty Hansen
Very friendly staff. I’m always in and out of there in a jiffy so it’s always worth the drive even though I’ve moved across the river.
Absolutely phenomenal service! I only go to Kia of Broadway as I never run into any issues. While sometimes the maintenance can take some time, they do... a great job of keeping you informed of their ETA.
The service department personnel were very courteous and the service was prompt and affordable . They welcome other make cars. I will definitely be returning... to this dealership in the future for my cars service needs.
Kim Savage is simply the best! Perfect Service! Professional, polite, genuine, devoted to her job! All my experiences at KIA have been perfect! Great Dealship!