Land Rover Louisville

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
51 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    November 27, 2019

    They provided my car service with an excellent care specially their pick and delivery service about 80 miles from my home.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chirag, thank you so much for your positive comments about Land Rover Louisville!

  • 5.0 out of 5
    September 30, 2019

    Great dealership and improving. Look forward to completion of renovations.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments and patience through our remodeling and construction.

  • 5.0 out of 5
    August 21, 2019

    Always ready to help, our 4th Range Rover. My wife absolutely loves hers, comments frequently. Great people, give them a try.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 12, 2019

    Land Rover Louisville is a premium dealership. The staff are responsive and friendly. They are very knowledgeable about their vehicles. Great Experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Douglas, thank you for your kind review; we are happy to pass along your comments to the team here at Land Rover Louisville!

  • 4.0 out of 5
    July 8, 2019

    Ensure customer service technicians are constantly/consistently trained to explain processes and procedures and work with the customer in the utmost professional... personable manner. If phone rings and customer walks in, resolve issues with present customer and allow telephone customers to go voicemail for prompt call back.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 15, 2019

    My truck was in for a recall repair, the team had me in and out quickly. Great Service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Felicia, we are so happy to read such a great review about Land Rover Louisville!

  • 4.0 out of 5
    June 10, 2019

    Just right. I was served a coffee while I waited as they did the repair.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we are so happy to read such a great review about Land Rover Louisville!

  • 5.0 out of 5
    June 7, 2019

    This was my first service at this dealership. The appointment was scheduled on a day that was good for me. I was given a loaner to use while mine was serviced... which allowed me to run some errands. I was called went the service was complete and returned for my vehicle. Overall a good experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gerald, thank you so much for your positive comments about Land Rover Louisville!

  • 5.0 out of 5
    May 31, 2019

    Facilities were temporary and the renovate the dealership...not a problem...just can give 5 star...Overall, everything was great...they found my Rover... in MD and had it to L?ville when they said they would and everything went very smoothly.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mike, thanks for your praise and kind comments about our team.

  • 4.0 out of 5
    May 20, 2019

    I was surprised that the service man told my wife that he recommends having the sun roof serviced. He said if we didn't it would begin to collect water... and begin to smell. We have had many vehicles with sun roofs and never had to have that type of service. The price was $304.00 plus tax. This was for the 30,000 mile oil change.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jack, Thank you for your feedback. Do you and your spouse park your vehicle in the garage or do you park them outside? Water ingress from blocked dr...ain tube and debris in the sunroof panel guides is common: more so for those how park outside in treed areas. Our service department has been recommending the service ever since being criticized by client's who trusted us in protecting their car or SUV. Customer whom had suffered water damage from blocked sun roof drain tubes whom we had not recommend the service felt as if we had been unprofessional in not letting them know that the service should be performed. Although Land Rover does not include the service as a recommended maintenance, the Land Rover Repair manual does have procedures for repairing water ingress caused by the clogged roof drains. Further most of our brands do include the service as a recommended maintenance. Again, thank your for your high star rating and I hope we answer your question with regard to the cleaning of the sun roof drain tubes. Best regards,

View More Reviews