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Reviews

4.6
37 lifetime reviews.
  • Consistent Exceptional Service

    When my brother and I arrived today for annual warranty service on both our cars I decided to adjust my seat before exiting my car but had trouble...


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    When my brother and I arrived today for annual warranty service on both our cars I decided to adjust my seat before exiting my car but had trouble remembering where one of the adjustment knobs was located. One of the sales reps (Neil) knew exactly what I was trying to do and quickly came out of the showroom on his own volition and showed me how to adjust my seat...the start of another great experience with the service I always get at Fiat of Springfield. I purchased my car 2 two years ago with the help of Daniela who is still there and THE BEST sales person I have ever had the pleasure of dealing with regarding the purchase of an automobile. She was so helpful in every way, including the purchase process and reviewing every aspect of the car with me. She has such a great persona and a sunny disposition, and she makes you feel she is there for YOU. Daniela always makes it clear she is there to help you do what you want to do versus what she wants you to do - a rare gift from a sales rep!! She truly cares about her clients best interests and puts their interests first ALWAYS both in words and more importantly her actions. While my brother and I were waiting to have our cars serviced today, Daniele made it a point to sit down with us to see how we were doing and to make sure we were still happy with our cars and the service we were getting. She also took the time to introduce us to the Sales Manager, John, who spent time getting to know us versus just a quick courtesy "hello and nice to meet you." Neither Daniele or John tried to sell us anything - all they focused on was us (service) and to be sure we knew about future model introductions so we would be better positioned to make good decisions when the time comes for us to make a trade-in and purchase another new vehicle - all so very helpful! Our service tech (Rafael) took us in right away and covered the service that would be performed on our cars and had both cars ready in less than an hour and a half! We LOVE Fiat Springfield - every experience we've had beginning with the purchase of our cars two years ago and our 2 annual service checks have been accomplished with the highest level of customer service, care, and satisfaction. Thank You!!! John and Peter Jacobus

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Treated like a celebrity.

    The service and attention to every detail here was beyond compare. In looking for a car, I went to about twenty dealers in the area in about a mo...


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    The service and attention to every detail here was beyond compare. In looking for a car, I went to about twenty dealers in the area in about a month's time and none of them were as welcoming and pressure free as Fiat/Celebrity on Rt. 22. Carlos Borbon made the whole process simple and efficient. I would certainly recommend this dealer to my friends and family! -Kevin Kern

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • John Strazza - 5 Star Sales Manager

    I had the pleasure of being assisted by John when I visited this dealership with my husband. We had been to many other dealerships before we deci...


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    I had the pleasure of being assisted by John when I visited this dealership with my husband. We had been to many other dealerships before we decided to go back to this one. We loved John Strazza as he really cared about our needs and wants in our search for a used car. His courteous and extremely professional attitude with a genuine down to earth personality had us immediately. We were planning on going back and unfortunately found out he is no longer working for this company. What a huge loss for them as John was the heart and soul of the entire place. We will not be going back and will follow John where ever he goes as well as recommending him to all of our friends and family.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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