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Reviews

Average Ratings

4.8
Average based on 24 reviews
  • Best Car Buying Experience!

    We purchased a 2011 Chrysler 200 Convertible from Marshall's Auto Sales for my mother this past Spring. She wasn't necessarily in the market for ...

    Dealer Response

    That is what we do best!! We love helping people find "the perfect fit"!! Five star sales, information, and service is the recipe we offer for all...


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    We purchased a 2011 Chrysler 200 Convertible from Marshall's Auto Sales for my mother this past Spring. She wasn't necessarily in the market for a car but we knew she would LOVE to have a convertible similar to one she previously owned years ago! A blue Mercedes caught my eye so I stopped by to inquire with Anthony about the car! The Mercedes was BEAUTIFUL and in amazing condition - he could have easily sold me on it! Instead, he asked about my mother (would she be driving the car year round? how complicated of an interior would be be comfortable with? etc., etc.) With all that info, Anthony suggested we check out the Chrysler 200 he had in stock - as soon as I sat inside, I knew it was the car for her...it was even red, just like her old one! The controls were simple but it included all the bells and whistles she would love! She would also be able to comfortably drive it year round - something that would be so important with her very busy schedule! We brought the car to show my mother and she fell in love - as we knew she would! The level of care that went into helping us choose a car was amazing. In fact, the other Sales Rep, Mark, owns a 200 Convertible and also provided us with a ton of information on the car - it was truly a team effort. Once the decision to make the purchase was made, the process was flawless - quick, easy, no hassle! When we brought her to pick up the car, Anthony and Marc showed her how everything worked...and believe me, she had questions!!! My mother is thrilled with her new convertible and I would recommend anyone visit Marshall's Auto Sales for an honest, friendly car buying experience where Value is truly valued!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    That is what we do best!! We love helping people find "the perfect fit"!! Five star sales, information, and service is the recipe we offer for all of our customers! Thank you, and tell mom to give us a "Beep" when she drives by!!


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  • Unbelieveable Buying Experience

    The staff at Marshalls auto, especially Mark, were so easy to deal with. I bought a 2003 Cadillac Escalade and they went above and beyond to help ...


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    The staff at Marshalls auto, especially Mark, were so easy to deal with. I bought a 2003 Cadillac Escalade and they went above and beyond to help me with financing and anything I needed to feel comfortable with my purchase. I would absolutely recommend stopping by if your in the market for a luxury car. The best used car buying experience I have ever had.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • A wonderful professional pleasurable experience!

    Jusf bought my 4th car from Marshalls...a spectacular Lincoln Town Car. Their reputation is legendary. In addition to their prowess as auto conno...

    Dealer Response

    Thank you Town Car Lover!! That fine Lincoln will take you on many of happy road trips, and the ride will be as smooth as your buying experience!!...


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    Jusf bought my 4th car from Marshalls...a spectacular Lincoln Town Car. Their reputation is legendary. In addition to their prowess as auto connoisseurs..they are pillars of their community.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Town Car Lover!! That fine Lincoln will take you on many of happy road trips, and the ride will be as smooth as your buying experience!! Doing it the right way since we opened the doors has proved time and time again that it is the ONLY WAY!!! THANK YOU!


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  • 2007 Dodge Ram

    Bought a 2007 Dodge Ram 1500 pickup recently and so far everything is good; actually, things are better than I expected. Most of us have experien...

    Dealer Response

    Thank you Mr. Dodge Ram Guy!! We are glad to hear we exceeded your expectations! We always strive to go above and beyond for our customers. Taking...


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    Bought a 2007 Dodge Ram 1500 pickup recently and so far everything is good; actually, things are better than I expected. Most of us have experienced buying a car, especially a used one, being similar to visit to a proctologist. But in this case, the process was relatively painless. The salesman, Mark, was polite, friendly and had a good sense of humor, not necessarily a set of traits usually found in a car salesman, let alone a used car salesman. However, as skeptical as I usually am, I found Mark's demeanor and confidence refreshing and quite nice, actually. The truck I purchased was "detailed", polished, and appeared to be mechanically sound and solid, providing a good overview of what I was hoping for; and they provided a free CarFax. Not the single most important reason for my heightened confidence levels for Marshalls Auto Sales, but it certainly was helpful. As well, they got it registered at DMV, which, as we all know, can be a full day of standing in line and dealing with the some of the "most friendly" people on the face of the earth. So far, the truck is running well, and I have no issues with Marshalls or the truck; actually I'm quite happy (so far), hopefully things will stay that way was for a long time. Oh yeah, probably one of the biggest reasons I bought from Marshalls, besides Mark, was their 180-day/7500 mile warranty. This "perk" is quite unusual for a used car dealer given the potential for any number of problems from a used car, and I was impressed. I just hope I'll never need it. Bottom line? I was and am quite pleased, not just with the process and the vehicle (so far) but with the customer service as well. If you're looking for what appears to be good used cars, then I would recommend them; you can do a whole lot worse.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Mr. Dodge Ram Guy!! We are glad to hear we exceeded your expectations! We always strive to go above and beyond for our customers. Taking care of all your registry and insurance needs are also our specialty! Thank you for your kind words, and enjoy the new to you Dodge Ram!


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  • Love these guys!

    I bought a vehicle from them that was totalled just a few months after I bought it, I was so happy with them the first time that I went back to t...

    Dealer Response

    Thank you Andrea!!! We do our best to resolve any issues that may pop up! We appreciate your repeat business! Anytime you are in the area, stop in...


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    I bought a vehicle from them that was totalled just a few months after I bought it, I was so happy with them the first time that I went back to them for my current car. I have had nothing but great experiences with Marshalls! My only issue has been that I've had to bring my car back twice for the same issue. But in the end it got fixed. And otherwise, they have been perfect! They just may have a customer for life!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Andrea!!! We do our best to resolve any issues that may pop up! We appreciate your repeat business! Anytime you are in the area, stop in to say hello!


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  • Best dealership I've ever been to!

    My very 1st car was a hand me down from my dad that he bought from Marshalls about 20 years ago. My current car (Buick Enclave), I just bought fro...

    Dealer Response

    Thank you for taking the time to write about your experience! Your well mannered children were a pleasure to have at our dealership! We are confid...


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    My very 1st car was a hand me down from my dad that he bought from Marshalls about 20 years ago. My current car (Buick Enclave), I just bought from Marshalls in March. In between my 1st and current car I have had 5 other cars from various dealers in MA and NH. Marshalls honestly is the best! I had been looking for a three row SUV for awhile and happened to drive by Marshalls and saw the Enclave. I walked in about 30 mins before they closed on a Friday and was greeted by Mark. Right from the beginning of our conversation I felt at ease. I had my two small kids with me, Mark was wonderful with them also. I took the car for a test drive and knew almost instantly that I wanted it. While I was out on the test drive, my car was checked over for a trade value. Since it was Friday and both my husband and I were working the weekend I told Mark we'd be by Monday to take a second look. I was never pressured into deciding right then and I loved feeling like I didn't need to make a decision before I left. We came back Monday, my husband loved the car also and we were offered a very fair price for my trade. We sat with Mark and the deal was made, also financing the new car was so easy, we got a great rate and were very pleased. It was as simple as could be! We drove the car away just a day or 2 later, the car was detailed and had a full tank of gas. Fast forward about a month and a half and it was a HOT day. I realized the air conditioner wasn't working. I called and spoke with Anthony and he took care of it right away. He set me up with Doug Smith Auto Repair in Billerica. He looked at it same day and fixed what he hoped was the issue. Some time past and we realized the AC again wasn't working, so I called Anthony who again was wonderful, set us up with Doug. The AC issue was worse than originally thought, needed all new AC lines due to a leak. Doug took care of it quickly and Anthony professionally stood by the car that was sold to us. We appreciate how much Anthony cared about the issue and how he treated us so nicely. He could have easily said "oh well" like many other dealers would have. We are so happy with the customer service and our car that we are having body work done to my husbands car at Marshalls Body Shop this coming week. And when it is time to purchase a "new to us" car for my husband, we will be going right back to Marshalls! Thanks again guys!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write about your experience! Your well mannered children were a pleasure to have at our dealership! We are confident you will have many of happy miles in the new to you Buick Enclave! Let us know if there is anything we can help you with in the future!


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  • The nicest people you will ever meet!!

    I can't say enough about Anthony and Mark. I called after I saw a car online that I liked, but after getting the door slammed in my face everywher...

    Dealer Response

    We are glad we could make your dreams come true, and set the record straight on your thoughts of customer service! Come back any time you are in t...


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    I can't say enough about Anthony and Mark. I called after I saw a car online that I liked, but after getting the door slammed in my face everywhere else I was expecting the same. The car I called about was still on the lot, and embarrassingly I told Anthony my financial history, current divorce situation, and history going to other places. He actually listened to me and assured me he would do the best he could to help me in my situation. So 4 days later I went and saw the car in person and met Mark (Anthony was out). Even though I had to repeat my story, Mark was just as willing to help. I drove the car on a test drive and was pleased. The only issue I had was the tire light was on, Mark said they would gladly take care of it. Then we dug into my struggle. I was in a tough spot, and had no other options. Mark spent over an hour with me explaining the financing they offer, the service they provide, and what MY best options were, not what HE wanted me to do. I wasn't expecting that. I had to put a little more down on the car then I really wanted to, but Mark showed me the difference if I did vs. if I didn't. I felt really good, relived and finally felt like someone actually cared about me and my ability to help myself rather then just selling a used car. I left a deposit and Mark started to get my financing approved. Just as I was leaving Anthony came in, I introduced myself and he remembered exactly who I was, when I called, and what car I wanted. I was really impressed by this. I was on edge all night, hoping that this wasn't just a dream. Mark called on Wednesday morning and told me I was all set. Everything we talked about for financing he was able to get me. The program even included a 2 year warranty. I was on cloud 9. I can't explain the feeling I had knowing I was going to be able to do this to better my situation. Some paperwork was exchanged, and a few days later I was picking up my new (to me) car and everything was done. I didn't even have to go to the RMV. Mark got me plates and the car was full of gas! I hope that others that are in my type of situation go to Marshalls to deal with Mark and Anthony. My kids love my new car, and I love that I can feel comfortable talking them around I'm a safe car. When I get close to paying this car off I am going to go back and hand them the keys and pick out a new one, with no stress. Thank you guys, you really are the best. I will tell everyone I know about you! ( I want my referral fee!! LOL)

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We are glad we could make your dreams come true, and set the record straight on your thoughts of customer service! Come back any time you are in the area to say "HI"!!


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  • Great Experience

    Bought a 2005 Buick La Crosse back in May 15. Great experience. 1 month after buying 2 issues came up w/ the car. A C wasn't working , leaky anten...

    Dealer Response

    Thank you for your kind words! We strive for a great customer experience before and after the sale!! And happy anniversary to you and your Buick!!


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    Bought a 2005 Buick La Crosse back in May 15. Great experience. 1 month after buying 2 issues came up w/ the car. A C wasn't working , leaky antenna. Brought it in and Mark said he would take care of it. 2 days later it was done. Fast service and they stand by their cars. I will buy again from Marshall's.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We strive for a great customer experience before and after the sale!! And happy anniversary to you and your Buick!!


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  • Not willing to work with you

    Terrible experience here and really bummed because I was ready to sign and drive away with the car, but Anthony had a different idea! Car was an h...

    Dealer Response

    Hello Mrs. Veronica. We really appreciated you taking the time to come to our dealership to see the Lincoln Navigator we had. I understand that ev...


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    Terrible experience here and really bummed because I was ready to sign and drive away with the car, but Anthony had a different idea! Car was an hour away so I called before to give them a run down..still paying on my car, what I pay, I needed the bigger Navigator would be coming with my 4 children and didn't want to go out if not worth it! Told Me yea come blah blah..long story short, Anthony didn't want to sell me the car..combed thru my car like I have never seen..didn't even want to run numbers with me. Did I mention they told me to drive an hr with my 4 kids for this car!?! He made me feel too poor for them to deal with! Embarrassing..the car was exactly what I need and if it was anywhere else I'm sure I'd be driving it now..wasted half a day! So frustrating!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hello Mrs. Veronica. We really appreciated you taking the time to come to our dealership to see the Lincoln Navigator we had. I understand that everyone's time is valuable. You and your well mannered children were a pleasure to have at our facility. I do apologize that we could not come to terms though. It is my full intention being in this business to sell not only a car, but to create a great customer experience. I was glad to see the vehicle we had, met your expectations of quality when you saw it. We can accommodate many obstacles and challenges, but everyone is different. Our banks and credit unions are what help us get folks in their dream cars, but they have limitations to their lending guidelines, and those we cannot manipulate. If you feel there is a way we can make this roadblock a better experience, please contact us and let us know! Please allow us to compensate you for your time and travel.


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  • Nice people, need to change their slogan.

    They were really nice and have a beautiful dealership - but they seriously need to reconsider their slogan of "guaranteed financing for everyone"....

    Dealer Response

    Thank you for taking the time to review our dealership. We offer a wide variety of financing programs for our customers to cover the full spectrum...


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    They were really nice and have a beautiful dealership - but they seriously need to reconsider their slogan of "guaranteed financing for everyone". Pretty disappointed after reading all of the hype about this place.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to review our dealership. We offer a wide variety of financing programs for our customers to cover the full spectrum of credit situations. Our Guaranteed Credit is just that, however when they issue an approval, sometimes there are terms that have to be met. Every customers situation is different. We are sorry we could not accommodate you. If anything changes, we would love to help you in the future.


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