Reviews
Write a reviewCustomer service out of this world
What I liked most was the customer service. I was greeted by Kat on a Friday afternoon. She was upfront and said it will be a longer wait however if I had time Saturday morning things would be quick. I took her advice and I was in and out super quick. Saturday I was greeted with a smile and she did the little things that companies aren’t offering these days. Hats off to Kat and the crew there at Kia
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
Great experience!
Colleen Dodgson!!! It is wonderful to have her back - my experience could not have been better. She is professional and caring.
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
great customer service
Your employees were very friendly and helpful. Time estimate for repairs was covered well and waiting time also. The explanation for why the repair could not be performed was OK.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
customer service
I was kept informed during my maintenance service. All my questions and concerns were answered and my car was finished in the time promised.
Thanks for the kudos, Roseann! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
Couldn’t ask for anything better!
Friendly Staff, extremely helpful, great experience all around. Comfortable knowing that I have such a great team to go to if anything happens to my vehicle.
Alex, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
Easy process and friendly dealers
We liked how easy the process was and the friendliness/helpfulness of the salesman & finance. Alexandra was especially helpful through the whole transaction.
Thank you so much for the nice review, Summer! We really appreciate this feedback and I'll be certain to share your compliments with Alexandra and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
James
Colleen was very friendly and makes you feel welcome. She did an excellent job of answering my questions. As usual the oil change was quick and easy.
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
Courteous, professional, and fast service.
Courteous and professional service manager, and the car was ready much faster than what I am used to at your dealership.
Craig, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
Great service and facilities
Fast and quick service. Great customer service. Great amenities and waiting area. I highly recommend this place to get your Hyundai taken care.
We appreciate your marvelous feedback, Beth. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747
38,000 mile service
Getting in to have car service very quickly. In a timely manner and having the parts to address the problem.
Cristie, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jarrod Herbig | GM | jherbig@foxmotors.com | 616.855.3747