Carbone Nissan of Yorkville

New 866-953-2436 Dealer Website
Used 877-363-0507 Email Dealer
Service 866-691-4785

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Reviews

Average Ratings

4.7
74 lifetime reviews.
  • Carbone Takes Money But Offers No Customer Service

    My father owns a very small auto dealership. He bought a car from Carbone's dealer auction in Utica, NY. that was green lit (meaning the engine an...

    Dealer Response

    Hello Marina, I was sorry to hear about your experience at our Carbone Auction. I will have our Auction Director reach out to Doug to see if he ca...


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    My father owns a very small auto dealership. He bought a car from Carbone's dealer auction in Utica, NY. that was green lit (meaning the engine and transmission are good without issues). The car was driven for a day or so and the head gasket started acting up. The car was returned to Carbone. They said you only have the same day the car was bought (so about 5-6 hours) to return the car if there are issues. They still gave a credit towards the repairs since clearly the car was not actually green lit. About a week later, an inspection was attempted. Of course, no connection was able to be made. It was brought to an independent repair shop and they said that the car is not communicating and that it may be a computer problem or wiring harness or maybe something else. The car could not have been green lit if they were not able to communicate with the car. When asked, Doug Risucci the GM from Carbone Nissan told me that they classify a car as green lit if it drives. The manager was also very disrespectful and didn't apologize once. He basically told me you win some, you lose some. When it comes to taking your money, they're all smiles but when it comes to customer service, don't expect anything. I asked for contact info for the manager above him. The first number was invalid. The second went straight to voicemail and it was full so I couldn't leave a message. From all this, I'm gonna say that customer service falls last on Carbone's priority list, especially after a sale.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Marina, I was sorry to hear about your experience at our Carbone Auction. I will have our Auction Director reach out to Doug to see if he can assist in any way. Have a great day! Karen Flynn Internet Manager


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  • Missed opportunity

    My wife and I bought a car from car one Nissan 9 months ago (we didn't have a great experience then either my wife just really liked the patherfin...

    Dealer Response

    Hello Cody, I was sorry to hear about your experience at our Carbone Nissan. If you would like me to have someone contact you to discuss this f...


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    My wife and I bought a car from car one Nissan 9 months ago (we didn't have a great experience then either my wife just really liked the patherfinder we bought. We went to the carbone Nissan to look at a certain Pathfinder and it wasn't there any more. We saw one we knew we prob couldn't afford we just wanted to see what we could do. It was out side our budget we set for our selves. I believe we were treated poorly. I'm not sure why, maybe it was because we didn't want to have a high payment. The worse part about it the salesman didn't even try to sell us on any thing else. We need a car and prob would have bought a rouge if the dealership would have done their job and sold us on somthing smaller. I've bought 4 card from carbone and I'll will make the trip to Syracuse next time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Cody, I was sorry to hear about your experience at our Carbone Nissan. If you would like me to have someone contact you to discuss this further please let me know. I can be reached at kflynn@carbonecars.com. I look forward to hearing from you. Karen Flynn Internet Manager


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  • TOP OF THE LINE EXPERIENCE!!!!

    Nick Earl, was the salesman who sold me the 2016 Nissan Murano. It is a really A W E S O M E C A R !!!!!!!. He was very informative answ...

    Dealer Response

    Hi Dana, Thank you for telling us about your awesome experience at our Carbone Nissan of Yorkville. I'm sure you're right and everyone will lov...


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    Nick Earl, was the salesman who sold me the 2016 Nissan Murano. It is a really A W E S O M E C A R !!!!!!!. He was very informative answered all my questions. I am glad it was him who sold me the car. Everyone at the dealership was very friendly a nice. Im sure everyone is going to like the car too.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Dana, Thank you for telling us about your awesome experience at our Carbone Nissan of Yorkville. I'm sure you're right and everyone will love your new Nissan Murano. Have a great day! Karen Flynn Internet Manager


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  • 2016 Rogue

    Paul G. At Carbone Nissan is Great! Helped with the choice and the quality of my New Rogue purchase. He was helpful with the finance and getting m...

    Dealer Response

    Hello Jen, Thank you so much for coming back to Carbone Nissan again and again. We want to be there for all of your vehicle needs! Karen Flynn I...


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    Paul G. At Carbone Nissan is Great! Helped with the choice and the quality of my New Rogue purchase. He was helpful with the finance and getting me everything l needed. Would recommend Paul G. To anyone who would like a personal sales experience. I would like to give Carbone Nissan Howard and Dave in the service department a pat on the back. They are excellent with satisfaction and customer service. (Previous service experience) I have purchased my last 4 vehicles from Carbone Nissan. 2 new and 2 used. Paul G. Is the best salesman I've done business with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Jen, Thank you so much for coming back to Carbone Nissan again and again. We want to be there for all of your vehicle needs! Karen Flynn Internet Manager


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  • Satisfied customer.

    My experience was outstanding . My sales person, Jose Santiago was very knowledgeable and answered all my questions regarding the vehicle.

    Dealer Response

    Hello Juan, Thank you for taking the time to share you experience at our Carbone Nissan of Yorkville. We greatly appreciate it. Karen Flynn In...


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    My experience was outstanding . My sales person, Jose Santiago was very knowledgeable and answered all my questions regarding the vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Juan, Thank you for taking the time to share you experience at our Carbone Nissan of Yorkville. We greatly appreciate it. Karen Flynn Internet Manager


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  • Excellent customer service in all areas

    Having just recently purchased a used vehicle from this dealership, I can not express enough the excellent customer service provided to me by Jay....

    Dealer Response

    Hello Alida, Thank you for your recent purchase from our Carbone Nissan of Yorkville. It's always great to hear about the excellent customer ser...


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    Having just recently purchased a used vehicle from this dealership, I can not express enough the excellent customer service provided to me by Jay. He was knowledgeable, informative and personable making a car buying experience everything you would want it to be. If anyone is car shopping Carbone Nissan is where you need to go and definitely ask for Jay. THANK YOU Nissan

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Alida, Thank you for your recent purchase from our Carbone Nissan of Yorkville. It's always great to hear about the excellent customer service you received. Have a great day! Karen Flynn Internet Manager


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  • 2016 Rogue nSL

    We bought a Nissan Rogue and the whole process was done and the vehicle delivered in the same day. Ira was a great salesman and worked very hard f...

    Dealer Response

    Hello S Zahniser, Thank you for your purchase from our Carbone Nissan of Yorkville. We loved hearing about your great experience. Enjoy your new r...


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    We bought a Nissan Rogue and the whole process was done and the vehicle delivered in the same day. Ira was a great salesman and worked very hard for us. Everyone at the dealership was great. Thanks to all of them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello S Zahniser, Thank you for your purchase from our Carbone Nissan of Yorkville. We loved hearing about your great experience. Enjoy your new ride! Karen Flynn Internet Manager


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  • 2015 Nissan Altima

    We purchased a new 2015 Altima from this dealer on 3/14/16. The entire buying experience was a pleasure as it always is with Carbone Nissan. Sales...

    Dealer Response

    Hello Joe, Thank you so much for your kind words and referrals to our Carbone Nissan of Yorkville. We can't wait to help with all of your vehicl...


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    We purchased a new 2015 Altima from this dealer on 3/14/16. The entire buying experience was a pleasure as it always is with Carbone Nissan. Sales manager Clayton Loonis and Sales Associate Joe Curri were both professional, courteous, knowledgeable, and as always went above and beyond to provide us a great buying experience. I have bought cars from Carbone since the 1970's, this being the second Nissan; and my daughter just bought her first Nissan from Carbone. We were again treated more than fairly and were given a very generous trade in allowance for our 2010 Nissan. I recommend Carbone Nissan to everyone I know who is looking for a car and personally wouldn't go anywhere else. We looked at a grand total of one car and bought that car; couldnt be any easier. Oh, and the service department is second to none. Go to Carbone Nissan, you wont be disappointed in the auto or the dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Joe, Thank you so much for your kind words and referrals to our Carbone Nissan of Yorkville. We can't wait to help with all of your vehicle needs. Have a great day! Karen Flynn Internet Manager


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  • 2015 Pathfinder SV

    Carbone Nissan always provides me with excellent service. Their staff always goes above and beyond to assist me and my family with purchasing a ve...

    Dealer Response

    Hello Karen, It's awesome to hear about the excellent service you received at our Carbone Nissan of Yorkville. Our team works hard to make your t...


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    Carbone Nissan always provides me with excellent service. Their staff always goes above and beyond to assist me and my family with purchasing a vehicle or with maintenance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Karen, It's awesome to hear about the excellent service you received at our Carbone Nissan of Yorkville. Our team works hard to make your time with us as enjoyable as possible and I'm glad they've succeeded with you. Have a great day! Karen Flynn Internet Manager


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  • 2016 Rogue SV

    Ira was great... I will buy another car from him when I'm ready...................

    Dealer Response

    Hello Millie, We look forward to seeing you again at our Carbone Nissan of Yorkville. Enjoy your new ride! Karen Flynn Internet Manager


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    Ira was great... I will buy another car from him when I'm ready...................

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Millie, We look forward to seeing you again at our Carbone Nissan of Yorkville. Enjoy your new ride! Karen Flynn Internet Manager


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